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Lia Honda of Kingston

Kingston, NY

4.9
1,051 Reviews

743 E Chester St

Kingston, NY

12401

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Showing 1,051 reviews

July 18, 2023

Very Good Service. I was disappointed that I am now forced to carry cash so that I'm not penalized for using a credit card. That I believe is very unprofessional. More

by pkmike2c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember, very nice gentleman, if I'm allowed to use the term.
Jul 18, 2023 -

Lia Honda of Kingston responded

We appreciate your kind words regarding our service, and we apologize for any disappointment caused by our credit card policy. We gladly offer a discounted price for service transactions paid for by cash, checks, and debit cards. Additionally, we are pleased to offer Sunbit financing with zero interest, providing you with a flexible payment option. A credit card fee is standard practice for businesses today, as it helps offset the cost of processing those transactions. Please feel free to reach out if I may further assist you with clarifying our payment options. Thanks so much for your feedback. Matt Panaro mpanaro@liacars.com General Manager Lia Honda of Kingston

Jul 20, 2023 -

pkmike2c responded

Credit card companied have always charged a fee for usage. Companies had accepted the practice since they wanted to protect customers from possibly being robbed or losing money. There are services out there that do not charge, and others that are brave enough to notify there customers prior to the service being given, Maybe that is a policy all businesses should follow.

July 17, 2023

Bought my Insight here and have always had good service and good service results. This is my 45th Honda since 1976. More

by genehe33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, John O'donnell, Mark Wertheim, Robert Munson
Jul 18, 2023 -

Lia Honda of Kingston responded

That's amazing! Thank you for sharing your fantastic feedback with us. We're honored to be helping you keep your 45th Honda running smoothly. Thanks for choosing Lia Honda for your automotive needs!

Jul 20, 2023 -

genehe33 responded

This is my 5th Honda ! Not the 45 Thankyou!!

July 15, 2023

I have been taking my Honda CRV in for service at the dealership for the last four years and been very impressed by the level of service. More

by djpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wertheim
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for your wonderful feedback and your continued business, Djpac! We're happy our team always provides you with reliable and informative service. Please don't hesitate to let us know when we may help you again. It's always our pleasure!

July 15, 2023

Very friendly service, kept me consistently updated on my car repairs and how much time it would take. More

by 84shish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, Mark Wertheim
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for stopping by to share your positive review of this service visit! We're glad our team handled your vehicle's needs with great care and communication. We wish you the safest of travels until your next appointment!

July 14, 2023

susan Kelly from the service dept at the Kingston Lia Honda was extremely helpful when I experienced multiple issues with a pre owned certified Honda CRV. She did her very best to get my car back on the More

by lisawilsonnp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 14, 2023 -

Lia Honda of Kingston responded

Hi, NP Wilson! Thank you for stopping by to share positive feedback about working with Susan. She's an exemplary advocate for our clients, and we're pleased she did everything possible to resolve your CR-V's issues. Thanks for choosing Lia Honda for your automotive needs!

July 13, 2023

I brought my car in for a noisy brake. Instead of limiting her investigation to just one brake, Sue Kelly checked all of them and two more needed work. A good catch and it saved me trips More

by bbp303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 14, 2023 -

Lia Honda of Kingston responded

Awesome! Thank you for bringing your vehicle to us at the right time. Your safety and satisfaction are our top priorities, and we're glad Sue provided your vehicle with a thorough inspection and brake service. We wish you the safest of travels until we see you again!

July 03, 2023

I brought my Honda CRV to Lia Honda in Kingston, NY, several weeks ago, suspecting a transmission problem. I dealt with a service advisor, Susan Kelly. She let me and wife know about the status of the r More

by pschule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 03, 2023 -

pschule responded

Again Thank you for your outstanding service.

Jul 07, 2023 -

Lia Honda of Kingston responded

Thank you for sharing your feedback on this experience in our service department! We're delighted Susan's diligence made your vehicle's transmission replacement so much more convenient than you and your wife had expected. We graciously look forward to working with you again!

June 28, 2023

Friendly service, clean and comfy waiting area. Appreciate the coffee bar for customers. That again! More

by Mr.Joel Mason
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jun 28, 2023 -

Lia Honda of Kingston responded

Thanks for the fantastic review, Mr. Mason! Your total satisfaction means the world to us, so we're really happy our team treated you to exceptional service and our facility was clean and accommodating. Please come see us again some day!

June 24, 2023

I had two recent appointments handled by Mark Wertheim. On both occasions his service was super. He explained clearly the service being performed. He also provided me with some tips to keeping my car perfo More

by TwoTrainors
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Wertheim
Jun 26, 2023 -

Lia Honda of Kingston responded

Thank you for recognizing Mark's unique excellence by honoring him with your 5-star review! We're delighted he continues to be a dependable resource for exceptional service and insight into keeping your vehicle performing at its best. Looking forward to making sure your next appointment is just as superb.

June 23, 2023

I asked for Mark Wertheim because he’s helped me before and he is a very good, conscientious person at Lia Honda. I appreciated very much the good work of others as well, when I recently had a severe probl More

by lelachlin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don Mayer, Mark Wertheim
Jun 26, 2023 -

Lia Honda of Kingston responded

Thanks for taking a moment to share positive feedback on your visit with Mark and Don! It is our pleasure to assist you with your 2003 Honda and keep it running in it's best condition, and we're glad your issues were handled with a sense of urgency and great care. We wish you safe and pleasant summer travels, from everyone at Lia Honda!

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