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Lia Honda of Kingston
Kingston, NY
1,012 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 13, 2023
Nicole and the manager helped so much! The car I wanted came very fast and the process to get the car and sign everything was fast as well. The car I wanted came very fast and the process to get the car and sign everything was fast as well. More
by Amanda
Employees Worked With
Nicole Leader
August 07, 2023
Franko Hernandez-Engracia greeted me at my car and was very nice. I needed an oil change and everything went smoothly. They were done in a reasonable amount of time. Mr. Hernandez-Engracia kept me informe very nice. I needed an oil change and everything went smoothly. They were done in a reasonable amount of time. Mr. Hernandez-Engracia kept me informed. Thank you for the good experience! More
by gillensher
Employees Worked With
Franko Hernandez-Engracia
August 03, 2023
Horrible customer service rep. I just wanted some help to find out where to go to get the info on updating my software. I thought he was rude and lazy. He tried to sell me on ge I just wanted some help to find out where to go to get the info on updating my software. I thought he was rude and lazy. He tried to sell me on getting a diagnostic done for $170 when I told him I just wanted a software update to see if that was my problem. He talked around my issue and did not give me the info I was asking for - how to find the download data for software updates or a number to call. I felt he did not want to investigate and find the answer out. More
by cyaeger56
Employees Worked With
Franko Hernandez-Engracia
August 03, 2023
I have ben dealing with Lia Honda for 12 years, primarily with Service Representative Sue Kelly, who has become the face and personality of Lia Honda for me -- indeed, she is the principal reason for my con with Service Representative Sue Kelly, who has become the face and personality of Lia Honda for me -- indeed, she is the principal reason for my continued reliance for all things dealing with my CR-V. I only bring my car in when I am sure she is there to personally handle whatever is needed, such is my trust in her ability and personal service on my behalf. More
by Marshall B.
Employees Worked With
Sue Kelly
July 29, 2023
Excelente service provided as always. Robert Munson, Jaden were all professional and friendly. We can see team work all around! Robert Munson, Jaden were all professional and friendly. We can see team work all around! More
by patty29
Employees Worked With
Jaden Incalcaterra, Robert Munson
July 28, 2023
Got two new tires installed. Paid as usual with credit card. Charged 4% for doing so. Wrote a strong separate complaint to the manager. Received a reply defending this unpopular Paid as usual with credit card. Charged 4% for doing so. Wrote a strong separate complaint to the manager. Received a reply defending this unpopular position. Still not satisfied with explanation, but enjoyed the service as usual. More
by Rcc.carlsen39
Employees Worked With
Jared stautenburg
