Lia Honda Williamsville

The environment at the dealership was very customer friendly and I didn't feel pressured or uncomfortable as often is the case at car dealers. Don Kassidy did an excellent overall job and I would most friendly and I didn't feel pressured or uncomfortable as often is the case at car dealers. Don Kassidy did an excellent overall job and I would most certainly refer family and friends to Lia Honda and Don Kassidy. More

I had a wonderful experience at this dealership. From the minute I walked in the door to the time I drove off in my new ride. My dealer Don was very friendly, knowledgeable and very courteous of my time the minute I walked in the door to the time I drove off in my new ride. My dealer Don was very friendly, knowledgeable and very courteous of my time. He showed me around the dealership, explained how things worked, and even fed me. Lol. He gave me a fair amount for my trade in and follow up with me after I took delivery to be sure I was satisfied. I can't say enough nice things about the dealership or my sales person. If dealt with several dealerships and sale people in the past, including other Honda dealers. This is by far the best service you will find in the area. Hands down. Thanks for going above and beyond. More

As we approached the entry to Lia Honda, the door was opened by Chad Smith and we were with him all the way. He sold us the car with his personality, knowledge, patience and persistence without being ove opened by Chad Smith and we were with him all the way. He sold us the car with his personality, knowledge, patience and persistence without being overbearing. He guided us in making a decision to purchase a CRV as the size best fit our needs and wish list. He answered all our questions and kept checking availability, pricing - any and all requests with a smile. It took several weeks to consummate the deal because of health issues but Chad was patient and worked with us every step of the way. Upon delivery, he explained all that we needed to know and I am very comfortable with a follow-up session (if needed) to review things I may have missed because we were distracted with a health issue. Chad was there for us and spent as much time as was needed - thank you for the patience. We have not needed service yet but again I am comfortable with the approach of a team that will be "ours". I would recommend Lia to our friends and actually we came here because of location and recommendation from friends who have dealt with them for many years. More

Lia Honda sent us an eprice for a vehicle we were interested in. They had us wait four days to test drive. On the day of the test drive, they raised the price $2500 and the car had 1000 more miles interested in. They had us wait four days to test drive. On the day of the test drive, they raised the price $2500 and the car had 1000 more miles on it. It had also never been cleaned or detailed. They said the price was a mistake. I wasn't happy, so they offered me $1000 off, which was still $1500 more than the original quote, so that's pretty much nonsense to begin with. We did like the car and were prepared to make a purchase. The salesperson, Don, offered us $3000 LESS than what another local dealer offered us for our trade in just a week before. I felt like they didn't want us to purchase their car, like we weren't good enough, which is funny because we have great credit, a desirable trade-in, and were ready to buy on the last day of the month! When I told Don that the other dealer offered that much more, he acted like we were lying and stormed off! Seriously! I'm so sorry to have tarnished their precious salesfloor with my presence. We drove down Transit to West Herr and ended up driving our new car home that day! I can't recommend West Herr Honda highly enough and I will let everyone I know how terrible our experience was at Lia. More

I have been a Honda vehicle owner since 1984; I just I have been a Honda vehicle owner since 1984; I just purchased a 2012 CRV. When I was ready to look for a new vehicle, there was never any question I have been a Honda vehicle owner since 1984; I just purchased a 2012 CRV. When I was ready to look for a new vehicle, there was never any question as to what make it it would be, it had to be another Honda. Over the years I have been pleased with Honda's quality, durability,value. My dealer, Don Kassidy, was great. Professional,personable. I felt at ease with him-never rushed or intimidated during several meetings with him leading up to the purchase. Thank You Lia Honda and Don-I love my new CRV! Judy Varano More

Salesman was very helpful, everyone was very courteous and it was a pleasure doing business with Lia Honda in Williamsville. I would certainly recommend this dealership to my friends and relatives. and it was a pleasure doing business with Lia Honda in Williamsville. I would certainly recommend this dealership to my friends and relatives. More

If you are looking for honesty, integrity and personality in your salesman, Will at Lia Honda is the guy for you!! Hands down, Will and the other team members treated me with respect and compassion, as this in your salesman, Will at Lia Honda is the guy for you!! Hands down, Will and the other team members treated me with respect and compassion, as this was a tremendously upsetting and stressful situation for me. Their time and patience in explaining details, and making me feel understood was paramount. Not only did the financing department resolve my situation, but they also did so in a timely fashion! Once approval was received from the bank, the car was prepared for delivery only 2 hours later!! At delivery (6pm and Will stayed beyond his scheduled hrs), the Accord was immaculate, barring a minor blemish found on the vehicle. By 10am the next morning I was contacted and scheduled for my loaner car and the blemish to be fixed. I received an email confirmation moments later... By 11:30am that same day, I was also contacted by Will, just to 'see how things were going'! Considering no one is perfect, Lia Honda sure comes as close to perfect as possible in covering all the bases, making things right and ensuring your experience is one to share!! I couldn't feel more confident, comfortable and proud of the decision I made to follow my family and friends over to Lia Honda! More

Friendly,great to deal with. Answered all question to the point. Knowledgeable of what was being purchased. Courteous. Listen to all questions. Always busines like. Good sales person, not pushy. Took his t point. Knowledgeable of what was being purchased. Courteous. Listen to all questions. Always busines like. Good sales person, not pushy. Took his time to explaine all parts of the car. More

Lia Honda is a friendly, helpful place to buy and service a car because they are open and honest. The salesman carefully explain all aspects of the sale agreement. a car because they are open and honest. The salesman carefully explain all aspects of the sale agreement. More

WAS A WONDERFUL EXPERIENCE. BILL LLAMAS WAS VERY PROFESSIONAL AND CUSTOMER=ORIENTED. I WOULD NOT HAVE BOUGHT THIS HONDA IF NOT FOR HIM. THIS DEALERSHIP WAS THE BEST IN WESTERN NEW YORK FOR AVAILABI PROFESSIONAL AND CUSTOMER=ORIENTED. I WOULD NOT HAVE BOUGHT THIS HONDA IF NOT FOR HIM. THIS DEALERSHIP WAS THE BEST IN WESTERN NEW YORK FOR AVAILABILITY AND PROFESSIONALISM. AFTER THE VERY BAD EXPERIENCE WE HAD IN 2005 WHEN WE BOUGHT OUR FIRST CRV FROM LIA HONDA, BILL AND HIS SALES MANAGER MADE US WANT TO BUY OUR 2012 HONDA FROM THEM. THE HONDA CRV WAS FAR SUPERIOR FOR OUR NEEDS TO THE MAZDA-5, NISSAN ROUGE, TOYOTA RAV-4, AND THE KIA BECAUSE WE TRIED THEM ALL, AND MUCH PREFERRED THE HONDA. SINCE WE BROUGHT THIS CRV HOME, MY WIFE HAS FALLEN IN LOVE WITH IT. More