Lia Honda Williamsville

I'm Furious! The only reason I am giving this 2 stars is that in the past when I leased and then purchased my own Honda I worked with Antoun and he was amazing to The only reason I am giving this 2 stars is that in the past when I leased and then purchased my own Honda I worked with Antoun and he was amazing to work with. I would give him 5 stars. My son went in to lease a Honda a few years back and didn't know I had worked with Antoun. He didn't have credit built up so I went in to co-sign for him. This fall his lease was up and since he never missed or was late on a payment and built up some credit, he was able to do it on his own. Here is where my problems begin. His salesperson, Sal Khan, told him he would take care of the over mileage charges if he leased another vehicle. Well, he didn't. I first became aware when I got a notice from the credit monitoring that my credit score had dropped from a late payment. I asked my son and he said he had just gotten a call from Honda Finance about it and was surprised. He followed up with Sal who said he would take care of it. A month later, I got another notice- not from Honda or Honda Finance but from my credit monitoring service. That is right; even though I am the cosigner on this original loan I was never once sent a notice from them! I called Honda Finance myself and they said that the dealer can't waive these fees, but if they did promise they will have to send in the payment and write a letter stating we were not responsible so credit reporting agencies can be notified. My son followed up again with Sal and he said he would take care of it and to call back in a few days. He has tried calling back and had left voice mails but no response. I just got a notice that my credit score has dropped to 640 - it was 800!! They also said it was sent to collections. I can only imagine what it did to my son's credit since he was just trying to build it up. More

The last two times I've required service Brian Ivancie has assisted me. He's very good at explaining things in detail. Also very cordial. Service is always quick! has assisted me. He's very good at explaining things in detail. Also very cordial. Service is always quick! More

Try to trick you. I declined the extend warranty a day before I signed the contract. However they still added the warranty to my contract without telling me. I figured it out why the monthly payment is le before I signed the contract. However they still added the warranty to my contract without telling me. I figured it out why the monthly payment is less, because they did 60 months instead of 48. I told them I want 48 months finance and without wanrranty. If I didn’t DOUBLE CHECK the contract?? I asked for referral benefit before signing paper to purchase a car, they are not allow me to do that and say I should mention it while we are walking in. What should I do? Not buying a car because of this?? Will never recommend my friend buy a car here, even though two of my friends and me bought the car here. Just feel bad for the salesman who spent a lot of time with me. I did very appreciated it. More

Very helpful and honest Jacqueline Andrusz with Lia Honda was very helpful and honest when helping me find a used car. She was very quick to get me a car to test drive and he Jacqueline Andrusz with Lia Honda was very helpful and honest when helping me find a used car. She was very quick to get me a car to test drive and helped me weigh my options. Would definitely recommend her to another person looking for a car! More

Top Notch Honda service Service was performed when scheduled and done before the promised time. Wes b ent over backwards to be sure I was satisfied with everything. Waiting Service was performed when scheduled and done before the promised time. Wes b ent over backwards to be sure I was satisfied with everything. Waiting area was very comfortable. Just a great overall experience. I'll be back. More

Antoun Ibrahim has helped me with the purchase of 3 vehicles over the years as our family has grown, and he has been just wonderful. vehicles over the years as our family has grown, and he has been just wonderful. More

This was my first experience with Lia Honda and the sales person Salman (goes by Sal) went lengths to make it a smooth process. He was very responsive on text messages. He was able to explain the whole proce person Salman (goes by Sal) went lengths to make it a smooth process. He was very responsive on text messages. He was able to explain the whole process and was happy to help me out leasing the 2019 Honda CR-V. Enjoyed this experience, would recommend to ask for him at the dealership on you next visit.. More

Lia Honda is the best dealership I have ever worked with. This was my third car from there and my second time working with Austin. Austin is simply the best! I will continue to go there for future cars! This was my third car from there and my second time working with Austin. Austin is simply the best! I will continue to go there for future cars! More

Great service as always, which I’ve come to expect at Lia. Wesley Pernatt, who took care of me, seems like a great addition to the team and made sure I was kept in the loop about everything and aware Lia. Wesley Pernatt, who took care of me, seems like a great addition to the team and made sure I was kept in the loop about everything and aware of other service my vehicle might need given the mileage. Will be back again. More