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Lia Honda Williamsville

Williamsville, NY

4.9
985 Reviews

4891 Transit Rd

Williamsville, NY

14221

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Showing 985 reviews

October 05, 2024

Always go away satisfied with the service and professional management at lia Honda. When it’s time to get my vehicle serviced there’s no one I trust more than Lia. More

by Pfl610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner, Brian Brady
Oct 07, 2024 -

Lia Honda Williamsville responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

October 02, 2024

It was a pleasure working with Lourie Bruner once again. She is always friendly, courteous and professional in scheduling my service appointments, as well as completing the paperwork upon my arrival. More

by ralphxafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Edwards, Lourie Bruner
Oct 04, 2024 -

Lia Honda Williamsville responded

Thank you, Ralph! We're pleased you had another great service experience with us, and that Lourie made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

September 23, 2024

Very friendly Jonathan Hoover was great to work with . Very helpful in explaining about the different vehicles More

by Happyplace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Hoover
Sep 23, 2024 -

Lia Honda Williamsville responded

Thank you for taking a moment to share positive feedback on Jonathan. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

September 23, 2024

The salesman Peter Sage was very knowledgeable and went out of his way to deliver the vehicle on time More

by gr8car68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Sage, Trevor Campbell
Sep 23, 2024 -

Lia Honda Williamsville responded

Nothing means more to us than your satisfaction, so thank you for your awesome review of Peter! We're pleased Peter did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new car!

September 19, 2024

I came here to get my car serviced, as my regular dealership didn't have availability for about a month. I met with Brian Brady who was there the entire way. He explained everything that was going on More

by Lauren S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brady
Sep 19, 2024 -

Lia Honda Williamsville responded

Laruen, thank you for reporting on the exceptional work Brian and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Honda!

September 09, 2024

Lourie Bruner is always my choice for information , guidance and best choice to make. Always pleased and thankful for Lia Honda and staff. More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
Sep 10, 2024 -

Lia Honda Williamsville responded

Thanks for the love, Carol! We're thrilled you always enjoy working with Lourie and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!

September 07, 2024

Everyone was very helpful from the second I walked in to the second I left. They're still contacting me to ask if I need anything and if I'm still happy with my purchase which I totally am! More

by Batgirl22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoun Ibrahim
Sep 10, 2024 -

Lia Honda Williamsville responded

Thank you for your outstanding feedback, Batgirl! We're delighted our team provided exceptional service at every step in the process. Congrats on your new Honda! We wish you all the best in your travels ahead, from everyone at Lia Honda.

September 05, 2024

Brian Brady was my service advisor and gave me prompt, professional service when I came to Lia Honda for an oil change and tire rotation on my Honda Accord. More

by dzembassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brady
Sep 06, 2024 -

Lia Honda Williamsville responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Brian provided you with all the answers and efficiency you needed to make this a positive experience. We're happy to be of service!

September 05, 2024

Lourie Bruner is the service advisor and called me with the necessary repairs and cost. I had a battery failure and she was very polite since I had no appointment. The service at Lia is top notch. Denni More

by dennismikulewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
Sep 06, 2024 -

Lia Honda Williamsville responded

Thanks for letting us know Lourie and our service team did a great job, Dennis! Making your service visits convenient and thorough are our top priorities. We hope to do the same when you visit us again.

September 01, 2024

Kong wasn't very transparent. He wouldn't give me a breakdown worksheet of an offer I saw on their website and kept telling me to come in to see it. I have work and don't want to More

by Cha
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kong Gao
Sep 03, 2024 -

Lia Honda Williamsville responded

I’m sorry you had such an unpleasant encounter with one of our associates. We try to make our customers’ shopping experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. We will do everything we can to make sure this doesn’t happen again. I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Chris Michienzi General Manager Lia Honda Williamsville

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