Lia Honda Williamsville

After I purchased my vehicle I returned to have a protective coating applied. I didn’t have an appointment and when I arrived It was actually very busy in the service department. The staff let me kno protective coating applied. I didn’t have an appointment and when I arrived It was actually very busy in the service department. The staff let me know that it usually takes over an hour to apply however it would be longer due to the workload. I thought the customer service was excellent. I didn’t have an appointment, they were up front about time and offered suggestions. Additionally, the car was ready before the initial time stated it would be done. More

I recently had to have an electrical problem fixed on my Civic. Working with Anthonena Alvarado was such a pleasure. She knows what she's talking about, and explained the work that was needed and the proj Civic. Working with Anthonena Alvarado was such a pleasure. She knows what she's talking about, and explained the work that was needed and the projected time it would take very clearly. She called me every morning to give an update which was so appreciated. I have had too many experiences when I was promised a call back that never came. I hope I don't have any more problems with the car, but if I do I would request to work with her. Thank you Anthonena! More

Laurie Bruner has always taken the time to discuss my concerns and advise me as to the best service and cost for my vehicle. concerns and advise me as to the best service and cost for my vehicle. More

When I walked into the Lia showroom I was immediately greeted by Kong Gao. As I proceeded to his office area I observed how immaculate the showroom was. Kong was extremely knowledgeable about inventory a greeted by Kong Gao. As I proceeded to his office area I observed how immaculate the showroom was. Kong was extremely knowledgeable about inventory and was able to answer all my questions. Throughout the entire process Kong was attentive, courteous and thorough. I did not feel rushed or pressured at all. All my interaction with additional personal was also very pleasant. More

Antoine Ibrahim is knowledgeable about his cars and pleasant to work with. He is very helpful and courteous. I lease and he set me up with a great H-rv. pleasant to work with. He is very helpful and courteous. I lease and he set me up with a great H-rv. More

Andrew Fagan always takes good care of my car and explains to me what needs to be done to maintain it. explains to me what needs to be done to maintain it. More

Second vehicle I purchased from LIA. Professional atmosphere, clean and friendly. Andrew Woiccak answered all of our questions and took the time to make sure we understood all of the fea Professional atmosphere, clean and friendly. Andrew Woiccak answered all of our questions and took the time to make sure we understood all of the features of the vehicle we were interested in. More

They were friendly, helpful, and were patient with me while explaining different options that were available. while explaining different options that were available. More

It was an excellent experience, I went for my yearly NYS inspection and was told it would be around a hour to complete before I knew it Robert Epolito was handing me keys in less then that. The facility was inspection and was told it would be around a hour to complete before I knew it Robert Epolito was handing me keys in less then that. The facility was clean and everyone was polite, I live in Tonawanda so Lia is not the closest dealership so I definitely prefer them. More

Andrew Fagan helped me with my recall notice and annual vehicle inspection. He was very thorough and explained what was done and the cost. vehicle inspection. He was very thorough and explained what was done and the cost. More