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Lia Honda Williamsville

Williamsville, NY

4.9
1,002 Reviews

4891 Transit Rd

Williamsville, NY

14221

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Showing 1,002 reviews

September 17, 2023

I brought my car in because I was hearing a noise and my front right tire wasn't holding air. After a 3 hour wait for diagnostic testing which cost me almost $90.00, and a list of almost $4,000.00 in repai More

by Theresa McCarthy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lourie Bruner
Sep 18, 2023 -

Lia Honda Williamsville responded

Theresa, we do apologize for the inconvenience, but we would love to bring your vehicle back in and revisit all the items that were recommended to you with our shop engineer. He has the highest level of training possible with Honda. Vehicle safety is our number one priority. Advising clients of potential issues prior to complete failure can save them time and money and provide a better driving experience overall throughout the life cycle of their vehicle. Please reach out to me at your earliest convenience. Neil Tata ntata@liacars.com Fixed Operations Director Lia Honda Williamsville

Sep 18, 2023 -

Theresa McCarthy responded

No Thank You! I will not be bringing my car back there. I have already taken my car elsewhere, where I was treated fairly and honestly. Like I previously stated I have already given you almost $90.00 for nothing, and then still had to drive back home on a tire that was almost flat. So, I do not feel that I should have to come back for a do-over! I brought the car back to where I purchased it. And I should have been treated honestly and not have to come all the way back there again to try and convince me that they were now doing preventative fixes. That was not what I was told.

September 16, 2023

My car was towed in with a bad starter on a Friday night. They had it fixed Monday morning. That was good but they left two warning lights on, engine and VSA. I needed to drive it 360 miles to get home. They More

by lacewings
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Banas II
Sep 20, 2023 -

Lia Honda Williamsville responded

Thank you for taking a moment to share your feedback. We're glad your vehicle was repaired in a timely manner and do apologize for having to ask repeatedly to look at the lights afterward. We will conduct additional training with our staff to ensure they prioritize customers concerns. Unfortunately, sometimes we do have to remove aftermarket products during vehicle diagnosis, but we would be happy to reinstall the remote starter unit for you when you return to the area. Please feel free to reach out to me for further assistance. Neil Tata 716-650-2216 Fixed Operations Director Lia Honda Williamsville

September 13, 2023

Mark Banas went above and beyond in getting an issue solved with my vehicle and getting it back to me. More

by staticx59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner, Mark Banas II, Paige Buczynski
Sep 13, 2023 -

Lia Honda Williamsville responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Mark handled your concerns with great care and communication. We hope to ensure the same circumstances at your next appointment!

September 13, 2023

The wait was short and the waiting area vey comfortable . They had great amenities to chose from More

by Cmnowak99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas II
Sep 13, 2023 -

Lia Honda Williamsville responded

Thanks for letting us know how satisfied you were with this experience! We're delighted you enjoyed a comfortable wait in our lounge while our team worked on your vehicle. We look forward to making your next appointment just as convenient. See you then!

September 09, 2023

I recently had the privilege of working with Jacquie Andrusz at Lia Honda of Williamsville. Jacquie listened to my needs and desires when it came to selecting my new vehicle. She took everything into More

by Maria.otterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacqueline Andrusz
Sep 12, 2023 -

Lia Honda Williamsville responded

Maria, thanks for taking a moment to give us the highlights of your dealership experience with Jacquie! We're delighted she was committed to addressing every wish and need on your list. Congrats on the new Honda! Best wishes for amazing travels in your future, from the whole team at Lia Honda!

September 08, 2023

Service people were very friendly and knowledgeable. Your people were not the problem.Lack of parts kept the full repair from being complete. More

by Gatsbytx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Buczynski
Sep 08, 2023 -

Lia Honda Williamsville responded

Thanks so much, Gatsby! We truly appreciate your business, and we're glad our team handled your visit with diligence and transparent communication. We wish you the safest of travels until we may serve you again!

September 04, 2023

We take our cars to Lia Honda for all service. Lourie Bruner is our service writer and absolutely the best. There is no one better than Lourie. More

by bwpettis54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourie Bruner
Sep 07, 2023 -

Lia Honda Williamsville responded

Hey, thanks for stopping by to share kind words on your trusted service advisor, Lourie! We're pleased she continues to take excellent care of you and of your vehicle. Safe travels until we may be of service to you again!

September 02, 2023

Lia has always treated us well , this is the 8th New car that we've purchased there and we will be back when it's time for the next one. More

by gtomczyk99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Britton
Sep 06, 2023 -

Lia Honda Williamsville responded

That's great! Thanks for letting us know how happy you were with this buying experience. We're honored by your continued business, and we're thrilled our team continues to provide you with exceptional service. Congrats on the new Honda! Best wishes for pleasant travels in your future, from all of us at Lia Honda!

August 31, 2023

Mark Banas II was very helpful, knowledable, and courteous on our recent service visit. A real asset to Lia Honda! Thank you! More

by sgrzeskowi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas II
Aug 31, 2023 -

Lia Honda Williamsville responded

Thank you for sharing some thoughtful feedback on your service visit with Mark! Your satisfaction means the world to us, so we're pleased Mark provided you with great communication and insight. We hope to ensure the same circumstances at your next appointment!

August 30, 2023

Excellent sales staff and dealeship! Thank you lia Honda of Williamsville. Jacquie was amazing. Will come to her again for a new car! More

by Dougjbmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacqueline Andrusz
Aug 31, 2023 -

Lia Honda Williamsville responded

Thanks for taking a moment to give credit to Jacquie for her amazing service! We're delighted her expertise and support made your transaction a breeze. Congrats on the new pre-owned BMW! Best wishes for pleasant travels in your future, from everyone at Lia Honda!

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