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Lia Honda Northampton

Northampton, MA

4.9
568 Reviews

293 King St

Northampton, MA

01060

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Showing 568 reviews

October 18, 2023

Joe Dubuc was excellent. Very responsive and nice. I would use him again for my Honda service More

by Catrox53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Joe Dubuc
Oct 19, 2023 -

Lia Honda Northampton responded

We're really happy you enjoyed working with Joe! Joe is a fantastic person to work with and always advocates for our guests' best interests. We hope you will continue to choose Lia Honda for your Honda's service needs!

October 18, 2023

Desiree Frank was great! She set me up with a rental for the week. They fixed the leak in the back of my van and replaced the carpet, padding, seat cushions and covers. I cou More

by christopher_j_ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Oct 18, 2023 -

Lia Honda Northampton responded

Christopher, thanks so much for your thoughtful feedback! We're happy Desiree handled your visit with great care and communication. We wish you safe travels until we meet again!

October 16, 2023

Fantastic service! Found exactly what I was looking for and worked with me on price as well! More

by alyssa13864
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Brooks
Oct 17, 2023 -

Lia Honda Northampton responded

Congratulations on your new pre-owned Honda, Alyssa! We're thrilled you enjoyed a pleasant and supportive buying experience with our team, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!

October 05, 2023

I had the good fortune to work with Amber Brainerd when buying my used 2021 Honda CR-V. She was very knowledgeable, professional, and friendly, and quick to respond to any questions or concerns. She made b More

by pbilling165
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
Oct 10, 2023 -

Lia Honda Northampton responded

Thanks for taking a moment to give us the highlights of your dealership experience with Amber! We're delighted she was committed to your complete satisfaction. Congrats on the new pre-owned Honda! Best wishes for pleasant travels in your future, from the whole team at Lia Honda!

October 04, 2023

Jayson was great! No hassle, no pressure, simply gave you the facts. I will only cars from Lia! More

by kstearns91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Champagne, Ally Rock, Jason Brooks
Oct 10, 2023 -

Lia Honda Northampton responded

Thanks so much for your stellar review of Jason! Nothing means more to us than your satisfaction, so we're pleased Jason did everything he could to make sure your transaction was pleasant. Congratulations! Best wishes for amazing travels in your new Honda!

October 02, 2023

From start to finish, Alexander Champagne, made my first leasing experience streamlined, fast and efficient. I was able to drive away in the specific model, trim & color I came in looking for within a coupl More

by ReedeLaRose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Champagne, Ally Rock
Oct 03, 2023 -

Lia Honda Northampton responded

Thank you for leaving Alexander this wonderful review! We are honored to have been of assistance to you with your special purchase, and we are overjoyed that Alexander could provide you with a quick and efficient experience. Our guests' experience is our utmost priority. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!

September 30, 2023

Amber Brainerd was most helpful in finding the perfect Honda CRV for me. She made the entire transaction easy and was quite knowledgable. I would recommend Amber to my family and friends. Thank you Amber More

by melindaepowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
Oct 03, 2023 -

Lia Honda Northampton responded

Melinda, Thank you for leaving Amber this wonderful review and recommendation! We are so glad that she could provide you with the quality care that you deserve and made your experience with us an all-around success. We warmly congratulate you on your Honda CRV- on behalf of the entire team! Safe travels.

Oct 14, 2023 -

melindaepowers responded

Happy to share my great experience at Lia Northampton!

September 28, 2023

My service advisor is Desiree Frank and she knew my service minder information on my 2015 CR-V was not accurate. She was quick to explain I would not need spark plugs or transmission fluid change since More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Oct 03, 2023 -

Lia Honda Northampton responded

Linda, Thank you for sharing your positive experience with us! We are glad that Desiree could get your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 27, 2023

Desiree was exceptionally helpful in determining what services I needed to have done. And made further recommendations for my next service. My car was ready in under the estimated time and I qualified fo More

by John Stearns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whoever worked on my car. , Desiree Frank
Sep 27, 2023 -

Lia Honda Northampton responded

John, thanks so much for your thoughtful feedback! Nothing means more to us than your total satisfaction, so we're happy Desiree handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

September 25, 2023

When I get my van serviced, I usually deal with Joe. he’s very friendly. Gets me in there quick, touch base with me as the day goes on and gets me out without any hassle. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dubuc
Sep 26, 2023 -

Lia Honda Northampton responded

Becky, thank you for telling us why you like working with Joe! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We hope to ensure the same circumstances at your next appointment!

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