Lia Honda Northampton

As a person who literally buys new cars every 18 months and is therefore no stranger to the process, I decided to give Lia a try. Having worked with Pat Esposito several times over the last fifteen years and is therefore no stranger to the process, I decided to give Lia a try. Having worked with Pat Esposito several times over the last fifteen years at other dealerships, I knew that he was the first person I would call. When I later walked into the Lia store, I had a feeling I would be a Lia customer for life. That feeling was cemented by the delivery of the car just two days later. Pat and Melony worked tirelessly to ensure that I was satisfied on every front, and I could not be happier with my new car. We will be on the market next year for a new truck for my husband, and have no doubt that truck will come from Lia. We would not consider shopping anywhere else. More

The dealership was by far the best I have dealt with. The experience would lead me to come back for many years and I highly recommend anyone that is looking for a car to visit Lia. They didn't pressure The experience would lead me to come back for many years and I highly recommend anyone that is looking for a car to visit Lia. They didn't pressure me and gave me a great deal. My salesperson was great and the GM Jim Webster made me feel important. The car I wound up with is great. Their follow up was outstanding and I have total confidence in the dealership. After this experience I will never go to a different dealership More

Lia Honda took our trade in and sold us a 2007 Kia Spectra in 2008. I recently traded the Kia in on another vehicle. The Kia did not hold it's value (2 years later it wasn't worth half of what we p Spectra in 2008. I recently traded the Kia in on another vehicle. The Kia did not hold it's value (2 years later it wasn't worth half of what we paid for it...NEVER BUY A KIA!!) but that wasn't necessarily Lia Honda's fault (other than the knowledge that they were selling us a crapy car). The entire sales experience was a joke...but that's not the worst of it... FRAUD WARNING! Lia Honda sold an "extended warranty" for said Kia in the amount of $2,235. The warranty was sold as "kicking in" after the 60,000 mile Kia manufacture warranty expired. When I sold the car, I went to refund the warranty as it was never used and the car only had 61,000 miles on it. To my surprise, I learned that the warranty was written from mile 0 - 50,000 and 72 months. Basically, it was less than the manufacture warranty offered by Kia. I contact Lia Honda for the paper work (which was never provided during the original sale) and to discuss the fraud. The manager agreed that we had been swindled. (Of course under different management). The GM agreed we had been robbed. Neither were authorized to refund the stolen funds. They brought the issue to the owner who offered to sell me another car at cost.... That was it. I am unwilling to purchase another car from LIA HONDA and would like a refund for the fraudulent warranty. After significant research we have found Lia Honda's prices (even at cost) are unreasonable. Why would we support a business that STOLE from us? Hopefully, Lia Honda's owners will see the light before lawyers get involved and I will have better news to report, like they are interested in changing their reputation for poor customer service and defrauding customers. Beware! The sales experience was in-kind to the fraud.... price increased well into negotiations and the car was not repaired prior to customer pick up. Brought the car back 5 times for same repair. Never fixed the "swishing noise" behind the dash.... was told that's the way Kia's were built. Brought the poor service up to the "new manager"..... was told they were sorry but nothing could be done. Honestly - I am not a complainer. We have recently just purchased a car from Jerry Rome Nissan and couldn't have had a better experience. This is the 7th car I have purchased in my life..... and I have never had such a horrible experience, never been stolen from, never been lied to like I was at LIA HONDA! More

The salesman we dealt with was friendly enough but I really did not think that he knew his stuff. I don't understand how you can sell cars and not know every single thing there is to know about the car really did not think that he knew his stuff. I don't understand how you can sell cars and not know every single thing there is to know about the cars! He gave us the wrong information about where child seats can be placed. You could tell he was just making it up as he went along. The prices he quoted us were high compared to other places. We did not negotiate at all, so I don't know how much better they might have done. We ended up purchasing from Curry in Chicopee which turned out to be a much better experience. More

I am upset that there is no rating below one. I bought a car that was advertised as having cruise control, power mirrors, halogen headlights, and tinted windows. When I drove the car, I knew that it didn't car that was advertised as having cruise control, power mirrors, halogen headlights, and tinted windows. When I drove the car, I knew that it didn't have the windows, lights, or power mirrors, but I was ok with that. They admitted to me that it was sleazy advertising, but I didn't need those things. What I did want was the cruise control. It was broken, but they assured me that I could take it to any dealer closer to home (It's a four hour drive to Northampton for me), and they would fix it under warranty. When I brought it to a Honda dealership here in Maine, they told me that somebody had been gouging around under the dash with a screwdriver and that things were hanging together with duct tape. They wouldn't touch the car, so I had to bring it all the way back to this Lia dealership. After 3 weeks of trying to fix it, including telling me that they would have a new cruise control on hand to put in should they not be able to figure it out, they brought in a specialist who informed them that there had never been a cruise control in the car. It had the buttons to operate it, but there was nothing behind those buttons. When that came to light, the general sales manager, Paul Brauer, told me "I will not put another nickel into this car". So they didn't have the new unit on hand, nor did they ever intend to put one in. These people are deceptive, rude, and unethical. More

We recently bought a car from this dealer. It is very hard to believe that they are an award winning dealership when they hire people who are unprofessional. I am sure there are many wonderful sales peop hard to believe that they are an award winning dealership when they hire people who are unprofessional. I am sure there are many wonderful sales people at this dealership but we must have landed the sour grape from the lot. He claims to be a 'senior sales man' with a lot of experience. That may be, however he clearly lacks any good sales ethic and good interpersonal skills. He made us feel very pressured to buy and when we changed our minds with the model, he faulted us for doing so. In the middle of negotiations he even threw our file on the floor and lost his temper. Him being inappropriate did not end there! In my mind, there is no reason for a consumer to ever feel upset about their purchasing experience. More