Lia Honda Northampton

Excellent experience start to finish. I went in looking for a car for my wife concerned with monthly expense. I needed a car for my daughter as well, but I assumed I would give her mine and drive hers(smal for a car for my wife concerned with monthly expense. I needed a car for my daughter as well, but I assumed I would give her mine and drive hers(small sacrifice for an amazing child). I left with two beautiful new Accords well within our monthly budget. One for my wife and one for my daughter. Two very happy women drove their new cars off the showroom as surprised as I was that they did so much to make it work. I can't thank the entire sales team enough. The cars are are amazing. The lack of pressure yet attention and responsiveness to our needs; and willingness to go beyond our expectations to make it all happen was incredible. I would recommend Ray and the dealership to anyone. More

As a long time Honda enthusiast and purchaser of many Honda products I would rate Lia Honda of Northampton, MA one of the best Honda dealerships in the Nation! The service at Lia was the most prolific s Honda products I would rate Lia Honda of Northampton, MA one of the best Honda dealerships in the Nation! The service at Lia was the most prolific service I have ever received and would recommend this dealership to anyone I ever come across! A special thanks to salesman Michael Colon for the most remarkable service I have ever received! I have never seen a salesman represent a company with superior brilliance as much as this gentleman did! Mr Colon made me feel one hundred percent confident in my purchase that I was receiving the best care service known to man and I received that quality! When people comment on how gorgeous my new Honda vehicle is, I say thank you! And think to myself this… “This wouldn’t have been possible without the great service of Mr. Michael Colon”… More

Lia Honda is the best dealership we have ever dealt with!!! The minute we walked in the door, Mike N asked if he could help us. Having done some research beforehand,one of the car we were interested in with!!! The minute we walked in the door, Mike N asked if he could help us. Having done some research beforehand,one of the car we were interested in was the 2012 Honda Civic LX. He brought us on a test drive and was very professional and explained all the "bells and whistles" on the car. We left there as there were 2 other cars we were interested in. After trying the others, we returned to Lia and told Mike we wanted the Civic. Never was there any pressure. We told him what we were willing to pay and there was no problem or haggling. They did not have the color I wanted in stock but would get it. 3 days later we went in and did the paper work. Mike L. could not have been nicer or more professional. By the way, one of the many reasons we chose the Honda was because of their excellent financing terms. The next day we went to get the car. Mike N was away for the weekend so Ashley brought the car around and answered all our question. I came back in 3 days to get the inspection done...service people were also very friendly and professional. As I drove away in my beautiful new car, I thought "This has been the best car buying experience I have ever had". If you are in the market for a new or used car, I strongly urge you to go to Lia Honda....you will not be disappointed. Thanks everyone! More

I have had good service from Lia since buying my 2007 Honda Accord new from Lia. The sale was great and I felt like I recieved a good deal from Lia. BUT.... The service has been EXCELLENT. I receiv Honda Accord new from Lia. The sale was great and I felt like I recieved a good deal from Lia. BUT.... The service has been EXCELLENT. I receive great coupons (which I love) in which I can save booko bucks on service that I need to get done on my car. My last experience was Friday 2/17/2012 and I needed an oil change and wiper blade and had coupons for both. I was greeted by Heather and she was UP AND BEYOND EXCEPTIONAL for getting me in and out in as little time as possible and even called parts so they would have the blades ready when my car was getting the oil changed. She IS TERRIFIC and just one of the many helpful people of Lia Honda. It helps knowing they care for my car and MY TIME like I do. THANKS. Give HEATHER a Giant gold star for me! More

As soon as I came into the dealership I could sense that the atmosphere was really great in here since all the employees were friendly and happy to help. I had an issue with bring pulled over for an alleged the atmosphere was really great in here since all the employees were friendly and happy to help. I had an issue with bring pulled over for an alleged "illegal aftermarket exhaust" when my entire exhaust system was stock. the employees were really helpful and took my car in the shop and put it up on the lift to check the exhaust. they then showed it to me, that everything was fine and provided me with a paper, which certifies that my entire exhaust system is stock, just in case I get pulled over for the same reason again. I would definitely recommend this dealership to anyone that needs honda parts or honda service, and would myself return here in case I needed anything. A great place overall. ps Even the coffee was good. More

I had an unbelievable experience going to this Lia Honda dealership. The employees were very reasonable and so easy to work with and they worked quickly. I did not have any stress coming out of there and I dealership. The employees were very reasonable and so easy to work with and they worked quickly. I did not have any stress coming out of there and I did not have to sit in there for long. I would definitely recommend this dealership because it made financing my first car on my own easy. More

My wife bought her last car from Lia. She had some minor issues (such as the 1/4 tank of gas at delivery- tacky!), but nothing too bad. So when Lia had the used car I wanted, I figured I'd give them a shot. issues (such as the 1/4 tank of gas at delivery- tacky!), but nothing too bad. So when Lia had the used car I wanted, I figured I'd give them a shot. Everything was going swimmingly until my salesperson (Mike Conlon) handed me just one key at delivery. I asked where the other key was. He said, "that's all it came with." Ok. Not the end of the world. I'll just go to the hardware store and have them make a copy for $10, right? No. It's a computer chip key. I call the Mazda dealer and they want $260 including the key, the fob, and programming. $260!? So I go back to Lia and explain to Mike how ridiculous it is that the car came with one computer key and how he had neglected to mention this prior to signing. I had been able to negotiate a whole 2.8% off the asking price but would be spending 1.8% to copy the one and only key. I was underwhelmed and I let Mike know this. He said he would look into it and get back to me in two days. Three days passed without a call, so I emailed him. No reply. So I stopped in to the dealer today to see a.) why he hadn't gotten back to me, and b.) what they were going to do to correct the situation. I got more of the same mumbo-jumbo from a flustered and unhelpful Mike until I asked to speak with the manager. I was optimistic that reason would prevail, but after a few minutes talking to the fresh-faced sales manager (also named Mike), I grew sick of his smug and condescending tone and realized that they could care less about my satisfaction. I gave them every chance to make things right. I even suggested they give me a voucher for several free oil changes to cover the cost of the key, figuring this would not put them out as much but still be of value to me. They wouldn't hear it. So, now I am making good on my promise to let people know what to expect *after* the sale. You're on your own. In the end, I went to Serv-u Locksmith and purchased a valet key for $60. Was $60 really worth the bad press, Lia? My wife and I won't be back. More

I locked my keys in my car and when I called to request a copy of the keys, they went out of their way to make me a new pair within an hour and deliver them to me so I wouldn't have to pay a locksmith. Real copy of the keys, they went out of their way to make me a new pair within an hour and deliver them to me so I wouldn't have to pay a locksmith. Really unexpected. Great service not only from customer relations but also from the parts department. More

I just wanted to take this moment to thank all those mentioned above, on the wonderful experience I had on the recent purchase of my new Honda Accord. The customer service was fantastic, as it should be mentioned above, on the wonderful experience I had on the recent purchase of my new Honda Accord. The customer service was fantastic, as it should be. Customer service is so important and should be of quality, but genuine in nature from those it is coming from. Special thanks to my sales person Ashley. She never gave up on wanting me to have a new car. She is an asset to your company, and will go very far. Jim, you also made my dreams come true. Thank you for going the extra mile for me. Lastly, Paulette, you have the toughest job of all, MONEY !!! I felt a sence of trust from you. That goes a long way. Well, to all of you, good luck with your future at Lia Honda. God Bless. Fondly, Debra Strempek More

In researching the purchase of a 2011 Honda Accord, I visited 3 area dealerships. Lia Honda earned my business because their Team listened to my purchase requirements and delivered a proposal in a most p visited 3 area dealerships. Lia Honda earned my business because their Team listened to my purchase requirements and delivered a proposal in a most professional, courteous, and respectful manner. Final purchase price and trade in negotiations were conducted in a timely manner without any sales pressure tactics. The customer service that Ray Becker provided was outstanding and he exceeded my expections in facilitating the transfer of my insurance and registration. I would highly recommend Lia Honda of Northampton for both the purchase and regular service of a vehicle. More