
Lia Honda Northampton
Northampton, MA
Hours
Sales/Showroom
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great Customer Service My overall experience was very good. Ray Becker was very helpful and knowledgeable. He took the time to explain everything in great detail. Thanks Ra My overall experience was very good. Ray Becker was very helpful and knowledgeable. He took the time to explain everything in great detail. Thanks Ray! More
Outstanding service and commitment to customer satisfaction! Ashley Lewkowicz was one of the best car dealers I have ever worked with! I am so happy to have had the help she offered me and all the support from h Ashley Lewkowicz was one of the best car dealers I have ever worked with! I am so happy to have had the help she offered me and all the support from her and the rest of the staff at Lia Honda in North Hampton! Thank you for everything!! More
Working with Vets! Calling it like it is!!! I went to the Toyota dealership over in Northampton to try and purchase a used rav4. My financial status was not great at all Calling it like it is!!! I went to the Toyota dealership over in Northampton to try and purchase a used rav4. My financial status was not great at all but I still wanted to try. In short I felt like I wasn't important enough to even try and work out some type of deal within my very limited price range, to make a long story shorter, The sales persons suggested that I go on "Craigs list" to find a car in my price range! OK! time to Leave. Feeling depressed, I headed home but decided to give it one more shot! Pulled into LIA HONDA in Northampton and was greeted in a manner that I did not expect. (Kindness, honestly and most of all UNDERSTANDING!! For 3 days CAMERON N. PINKHAM worked with me and all my problems and as of 4/26/2017 I'll be driving out with a 2010 Honda Civic. (my old car was a 87 Monte Carlo LS). Cam made this Vet feel like a man again. Cameron is the MAN TO SEE! I solute you Cameron. Thanks for your kindness and UNDERSTANDING ATTITUDE. I got your 6 anytime bro. More
Great Customer service Ashley was very professional and friendly and not pushy like some sales people are. My whole experience with the team was warm and welcoming . I hope Ashley was very professional and friendly and not pushy like some sales people are. My whole experience with the team was warm and welcoming . I hope it continues on this path when I start coming in for servicing too. More
Worst experience of my life. Stole my money This was the worst car experience of my life and I will never buy another car from this dealership again. My sales guy told me he will drop the price This was the worst car experience of my life and I will never buy another car from this dealership again. My sales guy told me he will drop the price of the car too meet a certain monthly payment plan I can afford while having warranty and everything included. Once I got home and checked the paperwork, I noticed the car value wasn't dropped but instead my warranty was. So I went back to complain about the price of the car remaining the same and how I lost warranty and they would help me out or work with me. I bought an 18500 car and they wouldn't drop a single penny for me. EVEN THOUGH the sales guy lied and said he would. They will lie to your face just to get a bigger commission check. I do not recommended coming here unless you want to get screwed for your money and have the worst expense of your life. More
Ray Becker left a nice big impression on me Ray Becker understood right away what my needs were when I came into Lia Honda in Northamton, MA. He inteoduced me to several options which all suited Ray Becker understood right away what my needs were when I came into Lia Honda in Northamton, MA. He inteoduced me to several options which all suited what I was looking for. He encourages me to test drive in their large lot to the aidw of their building, the vehicles I felt I liked the best and finally I took the one I most likes for a spin on the nearby highway. Once Ongor back from the test deive, Ray Becker was extremely helpful in helping to get all the indo needed in order for me ro drive away in my new Honda the day after. Ray even walked me to the Service Center and introduced me to the mechanics! Thanks again Lia Honda and Ray Becker. More
Really friendly Jerzy was a really nice salesman. He was patient, kind knowledgable and he spent a lot of time with us. He wasn't annoying or pushy the way some sales Jerzy was a really nice salesman. He was patient, kind knowledgable and he spent a lot of time with us. He wasn't annoying or pushy the way some sales people could be (Especially car sales people). All of the other people were nice as well. Although Jerzy seemed unable to make any decisions without first consulting a manager and that made the process take a really long time. We went back the second day when we decided to buy the car and ended up being at the dealership from 10:30-3:30 because everything was taking so long (the paperwork, final cleaning, finances etc). I don't think that was in the salesmans control, but the dealership should of asked us to come back the next day once everyone else did what needed to be done. That's my only criticism. It was a pleasure to work with Jerzy though. More
Fantastic Scott Whitehead was a fantastic sales person. He was able to accommodate me and have my car ready the next day. Thank you for walking me through the p Scott Whitehead was a fantastic sales person. He was able to accommodate me and have my car ready the next day. Thank you for walking me through the process of purchasing my first car! More
Not to much hard sell, and very good knowledge. Ray Becker is the first salesman who actually knew quite a lot about the vehicle he was selling. Most salesmen have their little canned sales speech f Ray Becker is the first salesman who actually knew quite a lot about the vehicle he was selling. Most salesmen have their little canned sales speech from the dealership or limited knowledge of the vehicle they are trying to sell beyond color and gas mileage. I have bought a lot of cars in 53 years of driving. If you go to Lia of Northampton I would recommend Ray as the salesman to deal with. More
Sales people lied to me and the service department was poor I bought a 2013 Honda Civic from Lia Honda of Northampton and the experience overall was both stressful, and difficult. The sales people lied to me I bought a 2013 Honda Civic from Lia Honda of Northampton and the experience overall was both stressful, and difficult. The sales people lied to me about my deposit being non-refundable after they backed out of a verbal agreement to do some minor work to the car prior to me signing for it. The car was delivered from their Lia Colonie location and did not come as described. It had 7k more miles than listed, different tires, and had more cosmetic damage than the listing showed. I asked for a couple oil changes for the mileage discrepancy (much less than the NADA value difference) and a new set of tires, with front and rear alignment. I also requested they fix the fender liners which had been put back on incorrectly after a minor accident they didn't tell me about until my mechanic looked at it. I offered this off the bat since they paid to have the car delivered from a sister location and did not want to be difficult about it. They said they couldn't do that, so after some talking, I walked out, and within 10 minutes got a call saying they could do those things. I reiterated what I wanted on the phone and they again, agreed to those aforementioned things. Upon my arrival two days later, the tires were put on but not aligned and the oil changes were taken off the table. They also did not fix the fender liners. They said they couldn't tell me when the last alignment was done but that it didn't need it. Eventually I bought the car and took it back twice for the fender liners to be fixed (they added the little plastic screws but didn't line them up right) and one tire needed to be patched because it was either faulty, or put on wrong the first time. So much for nice "new" tires. Additionally the service department rep was rude to me when I did not know the protocol for picking up my registration from them for a newly purchased car. I expect dealerships to be stressful and to try to take your money, I expect sales people to sell hard, but I didn't expect the blatant lying as a tactic to box me, nor did I expect the extremely negligent service department. My overall experience with Lia was stressful and ultimately, very difficult. I would not recommend them to anybody in the area, and if you do go through them, make SURE you get any agreements in writing because both my sales person and his managers had no trouble promising me one thing and then taking it off the table when it was time for them to make good on their promise. They even lied about the interest rate they could offer me, once I came in to sign the paper, it was higher. I seriously cannot overstate this enough, I made them write some things down, and while they did it begrudgingly, it was the only thing that kept those agreements afloat. More