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Lia Honda Northampton

Northampton, MA

Overview
Reviews
Vehicles
4.9
575 Reviews
Call Dealership (413) 341-5284
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293 King St

Northampton, MA

01060

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Showing 575 reviews

September 23, 2021

Roger was knowledgeable, patient, and very helpful throughout the buying and instruction process.We felt very comfortable working with him. He assured us that he is available at any time for any addit More

by Eugenerichards266
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cote
Report | Print
Sep 23, 2021 -

Lia Honda Northampton responded

Eugene, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Roger and Desiree provided you with exceptional care. It is our pleasure to assist you in any way possible! We warmly congratulate you on your new vehicle- on behalf of Roger, Desiree, and the entire team! We wish you the safest of travels until we meet again.

September 22, 2021

Roger was very professional, super knowledgeable , made for a hassle free no stress experience. Thanks More

by Mikehilton414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cote
Report | Print
Sep 22, 2021 -

Lia Honda Northampton responded

Mike, Thank you for taking the time to leave Roger this 5-star review! Providing a seamless, hassle-free experience is always our goal, and we are so glad that Roger's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that Roger and the team may help you with.

September 22, 2021

Roger was excellent to work with, knowledgeable and honest! recommend anyone to go see him, I will for future purchases 100% More

by Tylerstroetzel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cote
Report | Print
Sep 23, 2021 -

Lia Honda Northampton responded

Tyler, Thank you for leaving Roger this positive review and recommendation! We are delighted that he provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We look forward to an opportunity to work with you again in the future. Safe travels!

September 21, 2021

Desiree Frank is excellent. I’ve had cars serviced here for over fifteen years. Great car, great service. More

by oreillymat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Sep 21, 2021 -

Lia Honda Northampton responded

Thank you so much for your amazing review! We are honored that you continue to confide in us with your automotive needs, and we are delighted that Desiree took great care of you during your most recent visit. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know how we may be of further service to you in the future. Safe travels!

September 04, 2021

Consistently good service. Desiree Frank is very efficient and helpful. Service done quickly. Finished earlier than I had anticipated. Quality of service was very good. More

by aberman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Sep 07, 2021 -

Lia Honda Northampton responded

Thank you so much for your excellent review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We thank you for confiding in our dealership with your automotive needs. Please drive safely, and do not hesitate to let us know how Desiree and the team may serve you again!

September 02, 2021

The worst dealership I’ve had the misfortune of dealing with. Rude, calls unreturned, everything involved with them is a total hassle. They plain suck. Buyer beware! More

by Frank
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Connor
Report | Print
Sep 13, 2021 -

Lia Honda Northampton responded

Frank, you called and told us you sold your car and wanted to cancel the Gap ins. Connor informed you that you would need to come down and fill out a form and provide proof of the car being paid off and you would be refunded. Apparently this was unacceptable and you started screaming that you were going to write bad reviews everywhere. I am sorry that this was the process and not something you wanted to do. Thank you, Todd LeMay General Manager

Sep 13, 2021 -

Frank responded

Not true. I left a message with Connor who never called me back. Two days later I called again and he did answer while eating. He informed me he had a stack of forms on his desk and I could come in anytime. Several weeks i called to come in and was told it was Connor’s day off and there was no one else to talk to. When i asked who did contracts for vehicles purchased on Connor’s day off I was connected to an assistant manager who couldn’t have been less helpful. At that point all i was asking was for the form to faxed or emailed to me so i could complete it before coming in. Every interaction i’ve had with Lia has been a hassle. Recently, i had friends over for dinner who admired my new car. When i told them i had purchased it at Lia, they told me it was widely known that Lia is a place to avoid and now I know why.

August 31, 2021

I have always found the service excellent. I have bought cars from the dealership, and had them subsequently serviced. Desiree Frank has been especially helpful over the years. She makes an ideal interface More

by ebbrooks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Sep 02, 2021 -

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this 5-star review! We are honored by your continued business, and we are overjoyed that Desiree consistently takes great care of you and your automotive needs. She will be honored to know of your very kind words. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

August 19, 2021

This dealership always offers the best prices for their cars. This is the third time that my family and I have bought a car from this location and I’m always very satisfied. I highly recommend this dealers More

by Agata
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devante Beltran
Report | Print
Aug 20, 2021 -

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this 5-star review and recommendation! We are honored by your continued business, and we are overjoyed that our team could consistently provide you with the top-notch experience that you deserve! Your satisfaction means so much to us. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!

August 17, 2021

I came with a need to prepare my car for a lengthy trip to Canada. Desiree Frank took the time to determine everything I needed to do to ensure that we would travel safely and comfortably. She then monitor More

by tomj83969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacie Cantoni
Report | Print
Aug 17, 2021 -

Lia Honda Northampton responded

Tom, Thank you so much for your 5-star review! Your safety and satisfaction are our utmost priorities, and we are so glad that Desiree could ease your concerns and get your automotive needs efficiently taken care of before your trip! It is our pleasure to serve you. We wish you the safest of travels until we meet again!

July 29, 2021

For over 20 years I have brought my Honda cars to Lia Honda in Northampton. This recent visit I was assisted by Desiree Frank and received great service as usual. More

by camath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
Jul 30, 2021 -

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that Desiree provided you with nothing less than the same 5-star service that you deserve during your most recent visit. We look forward to providing you and your vehicle with our best care for many years to come! Take care!

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