Lia Honda Northampton

Lia Honda Northampton responded

Tess, Thank you for taking the time to leave Alicia this wonderful review and recommendation! We greatly appreciate the opportunity to work with you, and we are delighted that she provided you with exceptional care. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Lia Honda Northampton responded

Bill, Thank you for your 5-star review! Providing a seamless and remarkable experience is always our goal, and we are so glad that our team's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!

Lia Honda Northampton responded

MJ, We are so glad that Peter provided you with the top-notch service that you so much deserve! It is our pleasure to assist you in any way possible. We thank you for your excellent review and we wish you the safest of travels until we meet again!

Lia Honda Northampton responded

Eugene, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Roger and Desiree provided you with exceptional care. It is our pleasure to assist you in any way possible! We warmly congratulate you on your new vehicle- on behalf of Roger, Desiree, and the entire team! We wish you the safest of travels until we meet again.

Lia Honda Northampton responded

Mike, Thank you for taking the time to leave Roger this 5-star review! Providing a seamless, hassle-free experience is always our goal, and we are so glad that Roger's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that Roger and the team may help you with.

Lia Honda Northampton responded

Tyler, Thank you for leaving Roger this positive review and recommendation! We are delighted that he provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We look forward to an opportunity to work with you again in the future. Safe travels!

Lia Honda Northampton responded

Thank you so much for your amazing review! We are honored that you continue to confide in us with your automotive needs, and we are delighted that Desiree took great care of you during your most recent visit. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know how we may be of further service to you in the future. Safe travels!

Lia Honda Northampton responded

Thank you so much for your excellent review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We thank you for confiding in our dealership with your automotive needs. Please drive safely, and do not hesitate to let us know how Desiree and the team may serve you again!

Lia Honda Northampton responded

Frank, you called and told us you sold your car and wanted to cancel the Gap ins. Connor informed you that you would need to come down and fill out a form and provide proof of the car being paid off and you would be refunded. Apparently this was unacceptable and you started screaming that you were going to write bad reviews everywhere. I am sorry that this was the process and not something you wanted to do. Thank you, Todd LeMay General Manager

Frank responded

Not true. I left a message with Connor who never called me back. Two days later I called again and he did answer while eating. He informed me he had a stack of forms on his desk and I could come in anytime. Several weeks i called to come in and was told it was Connor’s day off and there was no one else to talk to. When i asked who did contracts for vehicles purchased on Connor’s day off I was connected to an assistant manager who couldn’t have been less helpful. At that point all i was asking was for the form to faxed or emailed to me so i could complete it before coming in. Every interaction i’ve had with Lia has been a hassle. Recently, i had friends over for dinner who admired my new car. When i told them i had purchased it at Lia, they told me it was widely known that Lia is a place to avoid and now I know why.

Lia Honda Northampton responded

We greatly appreciate you taking the time to leave us this 5-star review! We are honored by your continued business, and we are overjoyed that Desiree consistently takes great care of you and your automotive needs. She will be honored to know of your very kind words. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.