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Lia Honda Northampton

Northampton, MA

4.9
575 Reviews

293 King St

Northampton, MA

01060

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Showing 575 reviews

June 16, 2023

I drive over an hour each way to have Desiree Frank and Lia Honda take care of my vehicle. More

by jimearthangeldir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Becker
Jun 16, 2023 -

Lia Honda Northampton responded

Hi, Jim! Thanks so much for your 5-star review of Desiree. We sincerely appreciate the commute you make for your appointments with our service department. We're pleased Desiree provides you with a high quality, valuable experience each time. Looking forward to ensuring the same circumstances at your next visit!

June 12, 2023

Very positive experience at this dealership. Amber Brainerd was very helpful throughout the purchasing process, providing clear information and always staying in communication with updates. More

by Paul McDonnell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
Jun 12, 2023 -

Lia Honda Northampton responded

Paul, thanks for taking a moment to give credit to Amber for her excellent service during your purchase transaction! We're so glad to hear it. Congratulations! We wish you many safe and pleasant journeys, from all of us at Lia Honda!

June 09, 2023

Joe Dubuc was most helpful. Appreciated the time he took with me. Only go to Lia for any service needed More

by Joancrtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dubuc
Jun 12, 2023 -

Lia Honda Northampton responded

Hi, Joan! Thank you for stopping by to let us know how happy you were with your vehicle's service visit. We're glad everything went well and Joe made sure you were well informed. Looking forward to the same at your next appointment!

May 27, 2023

Desiree Frank is knowledgeable about the Honda cars. I have always had good service when I've come to Lia and she has been the service advisor. More

by DFSelkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
May 30, 2023 -

Lia Honda Northampton responded

Great! Thank you for taking a moment to give credit to Desiree for providing you with her best assistance and support. We're glad your service visits with her are consistently well managed. Thank you for always choosing Lia Honda for your automotive needs!

May 27, 2023

Joe provided excellent service. I appreciate his attention and care for detail. It was a pleasure working with him to get my car the service it needed. More

by Rpartyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
May 30, 2023 -

Lia Honda Northampton responded

Thanks so much for your 5-star review of Joe! We're delighted Joe always makes sure you understand what your Honda needs and ensures the work is done to your complete satisfaction. We appreciate your business and look forward to seeing you next time!

May 26, 2023

dont pay for something you dont need or can do yourself or can get done cheaper elsewhere More

by therouxpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe Dubuc
May 26, 2023 -

Lia Honda Northampton responded

Thanks for stopping by to give us your 5-star rating! We graciously look forward to more opportunities to assist with the automotive needs you cannot handle on your own. It's always our pleasure!

May 22, 2023

Had my car serviced. The department and working with Joe was great. Full explanations and pricing. Bought the car in 2019 with about 40 miles on it and now it’s up to 70K More

by JJF280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Dubuc- Service Dept.
May 24, 2023 -

Lia Honda Northampton responded

Excellent. Thanks for letting us know how pleased you were with this visit and those prior to this. We're really pleased Joe handled your vehicle's needs with great care and urgency to get you back to safe, satisfying driving. Thanks for always choosing Lia Honda for your automotive needs!

May 21, 2023

Exceptional customer service throughout my 7 years with Lia Honda in Northampton. Desiree Frank, (Service Advisor), has always gone above and beyond for me, and addresses any issues or concerns about my ca More

by magsbeth15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
May 21, 2023 -

magsbeth15 responded

Exceptional customer service throughout my 7 years with Lia Honda in Northampton. Desiree Frank, (Service Advisor), has always gone above and beyond for me, and addresses any issues or concerns about my car with the Service Department...a true professional. The Service Technicians have always taken excellent care of my car and exceed my expectations. I would highly recommend Lia Honda of Northampton for service or purchase of vehicle.

May 24, 2023 -

Lia Honda Northampton responded

Thank you for taking the time to share such lovely feedback on Desiree and our service team! Your continued business as truly an honor, and we sincerely appreciate all of your kind words. We graciously look forward to your next appointment!

May 18, 2023

My husband and I found the car we wanted and we met with Amber Brainerd to seal the deal. Amber was so easy to work with and so engaging. She was knowledgeable about the product and easily able to help us f More

by Janicem413
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
May 23, 2023 -

Lia Honda Northampton responded

Thanks for your awesome feedback, Janice! We're thrilled you enjoyed a totally supportive dealership experience with Amber. Congrats on the new ride! We hope you absolutely love it, and we wish you and your husband so much happiness in your travels to come, from the whole team at Lia Honda!

May 13, 2023

I had an emergency situation come up where I needed to replace my vehicle immediately. I had my eye on a civic and went to go check it out. The salesman Jay Brooks was incredible! He made every step of th More

by Billinthehonda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Brooks
May 17, 2023 -

Lia Honda Northampton responded

Hey, Bill! Thank you for sharing an awesome review of Jay. Jay is the consummate professional, and we're so pleased he came through for you in this urgent situation. Congrats on the new Civic! We wish you all the best in your journeys to come, from all of us at Lia Honda!

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