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Lia Honda Northampton

Northampton, MA

Overview
Reviews
Vehicles
4.9
568 Reviews
Call Dealership (413) 341-5284
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293 King St

Northampton, MA

01060

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Showing 568 reviews

May 21, 2023

Exceptional customer service throughout my 7 years with Lia Honda in Northampton. Desiree Frank, (Service Advisor), has always gone above and beyond for me, and addresses any issues or concerns about my ca More

by magsbeth15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
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May 21, 2023 -

magsbeth15 responded

Exceptional customer service throughout my 7 years with Lia Honda in Northampton. Desiree Frank, (Service Advisor), has always gone above and beyond for me, and addresses any issues or concerns about my car with the Service Department...a true professional. The Service Technicians have always taken excellent care of my car and exceed my expectations. I would highly recommend Lia Honda of Northampton for service or purchase of vehicle.

May 24, 2023 -

Lia Honda Northampton responded

Thank you for taking the time to share such lovely feedback on Desiree and our service team! Your continued business as truly an honor, and we sincerely appreciate all of your kind words. We graciously look forward to your next appointment!

May 18, 2023

My husband and I found the car we wanted and we met with Amber Brainerd to seal the deal. Amber was so easy to work with and so engaging. She was knowledgeable about the product and easily able to help us f More

by Janicem413
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
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May 23, 2023 -

Lia Honda Northampton responded

Thanks for your awesome feedback, Janice! We're thrilled you enjoyed a totally supportive dealership experience with Amber. Congrats on the new ride! We hope you absolutely love it, and we wish you and your husband so much happiness in your travels to come, from the whole team at Lia Honda!

May 13, 2023

I had an emergency situation come up where I needed to replace my vehicle immediately. I had my eye on a civic and went to go check it out. The salesman Jay Brooks was incredible! He made every step of th More

by Billinthehonda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Brooks
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May 17, 2023 -

Lia Honda Northampton responded

Hey, Bill! Thank you for sharing an awesome review of Jay. Jay is the consummate professional, and we're so pleased he came through for you in this urgent situation. Congrats on the new Civic! We wish you all the best in your journeys to come, from all of us at Lia Honda!

May 12, 2023

Satisfied with experience with Roger Cote. Would recommend to future buyers. Done deal was timely. More

by Lady Di
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Cote
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May 17, 2023 -

Lia Honda Northampton responded

Lady Di, thanks for taking a moment to let us know how pleased you were with Roger's assistance. We're' happy his support made this dealership experience a breeze. Congrats on the new-to-you vehicle! We wish you all the best in your journeys ahead, from the whole team at Lia Honda!

May 03, 2023

Great to work with and very knowledgeable! We would definitely recommend them in the future. More

by Bzmimitz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason brooks
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May 12, 2023 -

Lia Honda Northampton responded

Wonderful! Thanks for stopping by to let us know our team ensured an exceptional dealership experience. We hope you'll not hesitate to choose Lia Honda again some day. We definitely look forward to working with you again!

May 03, 2023

Warm, courteous, efficient and professional. Desiree in service is a perfect embodiment of the description. Shout out to the Randy the Service Manager as well! More

by gersonatah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Randy Sefton
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May 12, 2023 -

Lia Honda Northampton responded

Thanks for stopping by to share lovely feedback on Desiree and to shout out Randy! We're glad you enjoy working with them, both. As always, please let us know if there is anything we may ever do for you. It's always our pleasure to be of service. See you next time!

May 03, 2023

Perfect customer service, great communication, I recommend. I will be coming back for service. Thanks More

by chawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe dubuk
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May 12, 2023 -

Lia Honda Northampton responded

Great! We graciously await your return to our service department. We're delighted our team provided you with a convenient and accommodating visit this time. We wish you the safest of travels until we meet again!

April 28, 2023

I have purchased cars from Lia Honda and have been very pleased with the performance and service over the years.Desiree Frank has particularly been helpful regarding the required service.She is very knowle More

by Floyd Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
April 21, 2023

Desiree Frank is a pleasure to work with at LiaHonda,Northampton. She is courteous, knowledgeable and listens to customer needs. Highly recommend! More

by Mgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank
Report | Print
April 20, 2023

Such nice people and great service! Our service technician Joe Dubec was the nicest person! More

by Charles Parsons
Recommend Dealer
Yes
Employees Worked With
Joe Dubec
Report | Print
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