Lia Honda Northampton
Northampton, MA
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Sales rep Amber Brainerd was Very helpful and informative about vehicles of interest and helpful through the entire process of purchasing a new vehicle informative about vehicles of interest and helpful through the entire process of purchasing a new vehicle More
Once again, Lia Honda helped me find a great deal. But I give the credit to my salesman, Peter Scagliarini. Not only was he professional & very knowledgeable, he went above & beyond to make sure I was But I give the credit to my salesman, Peter Scagliarini. Not only was he professional & very knowledgeable, he went above & beyond to make sure I was pleased with the sale. He was personable, pleasant, patient & understanding, Peter is truly an asset to Lia Honda! More
When I arrived at the dealership I was informed that it may take 2-3 hours just to diagnose the issue. Our service representative, Jaime Andrzeicik recommended a restaurant down the street and promised to may take 2-3 hours just to diagnose the issue. Our service representative, Jaime Andrzeicik recommended a restaurant down the street and promised to do what she could to expedite the process. The repair was completed in 1/2 the estimated time. Thanks to Jaime the trip to the dealership was a pleasant experience. More
Jaime Andrzeicik helped check me in for my most recent service (routine). Jamie was attentive, communicated any issues and, even better anything that was not truly needed at the time of this service. The service (routine). Jamie was attentive, communicated any issues and, even better anything that was not truly needed at the time of this service. The service time was a bit longer than anticipated, but understand my appointment was during the window of "lunchtime" and staffage shortages. Fortunately I brought my laptop and was abe to work in their comfortable showroom. More
I went there Tuesday and left with the vehicle I have been wanting for a year now with affordable payments. Zee was my salesman. He was great very understanding of why I needed a bigger vehicle and what been wanting for a year now with affordable payments. Zee was my salesman. He was great very understanding of why I needed a bigger vehicle and what I wanted. I also had my 8 month old with me and the whole staff was very kind and interactive with him. My baby had a blast along with me. We left with our new vehicle that same day. I couldn’t emphasize how appreciative I am for the great customer service. More
Waited over 1. 5 hours for an oil change that never happened. Made an appointment a week in advance. Told it was another 2 hours before my car would even be taken in 5 hours for an oil change that never happened. Made an appointment a week in advance. Told it was another 2 hours before my car would even be taken in. Expecting 4 hours for an oil change is absolutely ridiculous. More