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Lia Honda Northampton

Northampton, MA

4.9
568 Reviews

293 King St

Northampton, MA

01060

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Showing 568 reviews

July 15, 2023

I was pleased with the quick professional service. The service manager Desiree Frank was exceptional. More

by mary.husted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Ally Rock
Jul 18, 2023 -

Lia Honda Northampton responded

Mary, thank you for the lovely feedback on Desiree! We're glad she handled your vehicle's service visit with great care and attention to detail. We wish you the safest of travels until you visit us again!

July 14, 2023

This dearship is easy to locate and their staff were pleasant. I was assisted by Amber Brainerd. More

by nhalloran8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ally Rock, Amber Brainerd
Jul 18, 2023 -

Lia Honda Northampton responded

Thanks for letting us know how pleased you were with Amber's prompt and friendly assistance. We certainly appreciate it, and we hope to work with you again some day!

July 13, 2023

Sales rep Amber Brainerd was Very helpful and informative about vehicles of interest and helpful through the entire process of purchasing a new vehicle More

by Ratboy138
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
Jul 14, 2023 -

Lia Honda Northampton responded

Thanks so much, Ratboy! Nothing means more to us than your total satisfaction, so we're delighted Amber provided you with a supportive and smooth dealership experience with us. Congrats on the new Honda! Best wishes for amazing travels in your future, from everyone at Lia Honda!

July 12, 2023

Desiree is great always helpful and knowledgeable. Promote her. I probably would not go there if it weren’t for her. More

by thomasjrichards3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Desiree Frank, Randy Sefton
Jul 12, 2023 -

thomasjrichards3 responded

Confirming review. Desiree is the best

Jul 12, 2023 -

Lia Honda Northampton responded

Thomas, thanks for stopping by to share your thoughtful review of Desiree! We're happy she continues to make your service visits pleasant and thorough. Please don't hesitate to call if Desiree and the Lia Honda team can help you with anything. It's always our pleasure!

July 10, 2023

Very happy with the salesmen Pete S was very patient no pressure would recommend the dealership. More

by dogmattina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Scagliarini
Jul 11, 2023 -

Lia Honda Northampton responded

Thank you for taking a moment to share positive feedback on your experience working with Peter! He's an amazing advocate for his clients, and we're so happy you got to experience that level of support. Congrats on your new pre-owned vehicle! We hope you love it, and we wish you many happy travels until we meet again!

July 09, 2023

Once again, Lia Honda helped me find a great deal. But I give the credit to my salesman, Peter Scagliarini. Not only was he professional & very knowledgeable, he went above & beyond to make sure I was More

by mrlngvn11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Downie, Peter Scagliarini
Jul 09, 2023 -

mrlngvn11 responded

Once again, Lia Honda helped me find a great deal. Their prices are comparable, service is excellent, & their professional staff is outstanding! Thank you!

Jul 11, 2023 -

Lia Honda Northampton responded

Thanks for taking the time to give credit to Peter for making your dealership experience an exceptional one! We're thrilled he took every opportunity to ensure your complete satisfaction with this transaction. Congratulations! Best wishes for amazing travels this summer and beyond, from everyone at Lia Honda!

July 06, 2023

When I arrived at the dealership I was informed that it may take 2-3 hours just to diagnose the issue. Our service representative, Jaime Andrzeicik recommended a restaurant down the street and promised to More

by Oosherrieoo
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Jul 07, 2023 -

Lia Honda Northampton responded

Thanks so much for your 5-star review! We're delighted this service visit turned out to be more timely than estimated. Jaime is a fantastic person to work with, and we're glad you got to experience that. Thanks for choosing Lia Honda!

July 05, 2023

Jaime Andrzeicik helped check me in for my most recent service (routine). Jamie was attentive, communicated any issues and, even better anything that was not truly needed at the time of this service. The More

by momabug72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Jul 07, 2023 -

Lia Honda Northampton responded

Thank you for your detailed feedback on working with Jaime and taking advantage of our comfy lounge! We're pleased Jaime made sure to tell you what was needed now and what could wait, to make this visit more convenient to your wallet. We wish you the safest of travels until we see you again!

July 03, 2023

I went there Tuesday and left with the vehicle I have been wanting for a year now with affordable payments. Zee was my salesman. He was great very understanding of why I needed a bigger vehicle and what More

by Sariel636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zahran Zafar
Jul 07, 2023 -

Lia Honda Northampton responded

Thank you for taking a moment to recognize Zahran's excellence with the honor of your 5-star review, Sariel! We're delighted his support and expertise landed you in a vehicle perfect for your family. Congratulations! Best wishes for amazing travels in your future, from everyone at Lia Honda!

June 30, 2023

Waited over 1. 5 hours for an oil change that never happened. Made an appointment a week in advance. Told it was another 2 hours before my car would even be taken in More

by reesehart
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Desiree Frank
Jul 07, 2023 -

Lia Honda Northampton responded

Thank you for alerting us to your concerns about the delay in your vehicle's oil change. We truly apologize for causing this inconvenience. It is never our intention to impose on your time. I would like to discuss this visit with you but am unsure of your identity, so I ask that you please contact me directly at your convenience. I would sincerely appreciate it. Desiree Frank Assistant Service Manager Lia Honda Northampton (413) 586-8626 ext.1813 dfrank@liacars.com

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