Lia Honda Enfield

Efficient Service was rather quick. The gentleman in service went over everything about my car thoroughly and also recommended what else will soon need to be se Service was rather quick. The gentleman in service went over everything about my car thoroughly and also recommended what else will soon need to be serviced. The place was quite clean for a service department and the customer waiting area is very nice. Over all everyone was great and entirely nice. This is why I come back for service every time. More

worst dealership experience ever This has got to be my worst dealership experience ever. The lady there, Mary Butova was probably one of the most unhelpful people ive ever met. I brou This has got to be my worst dealership experience ever. The lady there, Mary Butova was probably one of the most unhelpful people ive ever met. I brought to her the car I wanted specifically, and she ended up showing me others. She kept telling us that she couldnt lower the price, and within 5 minutes of the manager coming down he instantly dropped it 700 dollars. I wouldve bought it too, but my horrible customer experience told me otherwise. I was displeased with her unprofessionalism and her attitude. I wouldve bought a car there if it was ANY other dealer. I've told everyone about my horrible experience and everyone I know has agreed not to go back to lia honda because of her. I would avoid her, or go to another dealership. Ended up buying the exact same car, with lower millage, cheaper at curry honda in chicopee. More

Very rude customer service I was looking for a new Honda Civic and visited the dealership and met with John B and he provided a quote. After a few days we went back to the deal I was looking for a new Honda Civic and visited the dealership and met with John B and he provided a quote. After a few days we went back to the dealership to make the payment and buy the car. When we went there, John wasn't available and the receptionist said that someone else would be able to help us out and they assigned us Marcell Thomas. We told him that we were looking to buy the car. He brought a paper with the final quote scribbled on it. It was the same quote provided to us by John. However, when we added the sales tax it, the value that they provided us wasn't matching the one we calculated. We politely asked him to give us a proper breakup as to how that arrived at that value. He got angry and spoke very rudely to us saying that that's the deal and we can come back the next day when John would be available. I explained to him that we were looking to make the payment that day itself and had no issues with the quote provided by John but had a question about the final charge as it looked incorrect. He got up and threw the paper on the desk and said that he doesn't have time to go and check with the manager. When I insisted that the value is incorrect, he came back and said that they had included an optional charge of 200 for wind screen. Even after deducting 200 the value still didn't match. That is when we asked him to give a proper breakup and he started shouting at us. Lia Honda Enfield won't even bother to give a proper quote and breakup of the quote and is very rude with its customers. Lia Honda should learn how to treat its customers with respect. More

excellent I give This rating because I was please with sales and the sales representative that take good care of me by finding the car that I really wanted..I w I give This rating because I was please with sales and the sales representative that take good care of me by finding the car that I really wanted..I would recommend this dealership to anyone. More

Easy to do business with My first introduction to Lia Honda was Mary Butova, Sales Consultant. Purchasing my Honda Accord through Mary was a very easy, efficient process - sh My first introduction to Lia Honda was Mary Butova, Sales Consultant. Purchasing my Honda Accord through Mary was a very easy, efficient process - she went the extra mile to ensure I received the best service. I am very pleased with my experience, and would recommend Lia Honda and Mary to anyone in the market for a new vehicle. More

Very Happy I was searching for new updated vehicle. I went in to Lia Honda of Enfield and met Mary Butova to ask some questions about the Honda CRV. I was delig I was searching for new updated vehicle. I went in to Lia Honda of Enfield and met Mary Butova to ask some questions about the Honda CRV. I was delighted with Mary's (no pressure) help, professionalism, knowledge, and experience. Not only her warmth and meticulous care to myself as a customer, her exceptional kindness meant a great deal to me. I am so happy and delighted with my new CRV and plan on going back! Sincerely, M More

Dropped off my Honda Odyessey for service. The service that was provided to me was second to none. Starting with Jon Alaimo in the service department, I couldn't be happier. He went way out of The service that was provided to me was second to none. Starting with Jon Alaimo in the service department, I couldn't be happier. He went way out of his way to be helpful and to make drop and pick up as easy as possible. The tech service was also high quality. I will be bringing all my Honda vehicle to be serviced at Lia Honda Enfield. Thank you More

Never had a salesperson do what Rudy did I was car shopping this week, and visited Lia Honda. I had a very complicated situation and Rudy made it seem like it all would work the first night w I was car shopping this week, and visited Lia Honda. I had a very complicated situation and Rudy made it seem like it all would work the first night we were there. So my friend assisted me with a $500 deposit so they could do the paperwork and let me know if the Honda i had picked would work for me. Unfortunately, it did not, so I thought we parted ways amicably, and I continued my search. I went to the car dealership next door, it was Lia Hyundai. At the same time I am there, my friend goes over to Lia Honda to get a credit for her $500 deposit. Rudy begins to harass my friend about why I didnt take the Honda, and he even went as far as to tell my friend my credit score!!! BIG NO NO!!! Then she leaves and comes over to meet me next store, and as I am signing paperwork for a new car, I get a call from Rudy on his personal cell phone, since he apparently watched my friend come next store to Lia Hyndai, which in itself is very creepy, and started to harrass me on the phone asking me why am I buying a Hyundai as they are terrible cars. Keep in mind, both dealerships are owned by Lia. The people at Hyundai were appauled as was I. I have NEVER been stalked/harassed by a car salesman before, and the fact he gave my credit score out to someone other than myself is dispicable at best. This is NOT the end of this situation, but wanted to make future customers aware to stay away from Rudy at Lia Honda!!! More

First Lease Extremely friendly and helpful. Made sure I felt welcome and help me get my first lease. The explained everything about the car and the lease very wel Extremely friendly and helpful. Made sure I felt welcome and help me get my first lease. The explained everything about the car and the lease very well, they we clearly very knowledgeable. I would definitely come here again! More

Best Service I've ever received at any dealer. I chose Lia Honda for service repairs due to an extended warranty/recall notice I received for my 2008 Honda Accord. This was my very first experience I chose Lia Honda for service repairs due to an extended warranty/recall notice I received for my 2008 Honda Accord. This was my very first experience with this dealer. From my initial phone call with Melissa Colello through the completion of my service I was very satisfied! Melissa was very helpful in answering all of my questions and explaining the process of the extended warranty. She provided service with a smile and was very personable. Not to mention as well that she was extremely busy every time I was there. I am very happy with my experience! Thank you Lia Honda! I will be back!! More