Lia Honda Enfield

Perfect 10 I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring fo I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring for myself. The reason I keep coming back to Lia Honda of Enfield is the outstanding service that has been provided by John Bycenski during the buying process, including selection of the model, selection of the options, reviewing the advantages for either a choice of a new 2017 versus a new 2018 model, describing the various financing options and finalizing the purchase; and, of course, showing me a similar model with a comprehensive walk-around of the car to give me a “hands on” demonstration of the car’s features prior to my test drive. The best part of the buying experience for me was the orientation John gave to me for my new car when I came to pick it up. John was patient and helpful when I did a through walk-around of my new car. John then set-up my smart phone to link to the car’s electronics package, helped me understand and, where applicable, set up the other electronic features such as Navigation, Audio, and Climate Control. John gave me a complete demo and explanation of the enhanced safety features of my new Civic including Lane Departure, Collision, Mitigation and Adaptive Cruise Control. John’s attention to detail found a missing valve cap on one of my tires and replaced it on the spot. The vehicle I drove away was spotless, attesting to the diligence and the fine work of the Lia Honda service staff. Melissa in Service has also been great, although the only time I see her is at oil changes for the other two Hondas, which isn't very often. Overall, my buying experience with John in specific and Lia Honda in general would be rated “Perfect 10s” across the board. More

Quick, Easy, Friendly Process We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has us leaving there on Sunday knowing we were making the best decision for our family! We are so grateful to the whole staff at Lia who made this such a pleasant, quick, experience. We love our new car so far and will certainly recommend them in the future! And a special thank you to Jon Alaimo who referred us to this dealership! Great experience! Jason did the final paperwork and was great as well! I'm sure others helped, those are the only names I remember! More

Mike Loper gave us best experience and service I leased a car for my wife from Mike and sent our younger daughter to him to buy her car. He is one of the nicest guys I have met in the car business I leased a car for my wife from Mike and sent our younger daughter to him to buy her car. He is one of the nicest guys I have met in the car business and I trust him 100%. He took great care of us. I trust him to the point that I only went to him and no one else. I would recommend him to anyone and I will send my friends and family to him without any reservation what so ever. More

New car We were very happy with our salesman and finance. The best experience we have had at a dealership. I would highly recommend lia Honda to my friend We were very happy with our salesman and finance. The best experience we have had at a dealership. I would highly recommend lia Honda to my friends More

Absolutely the best experience all the way around A friend brought me to Lia b/c of his good experience, I spoke with Edwin Guzman in sales who went above and beyond to assist me in a very anxiety pro A friend brought me to Lia b/c of his good experience, I spoke with Edwin Guzman in sales who went above and beyond to assist me in a very anxiety provoking purchase (of my own doing not his) Edwin was calm, non aggressive, personable, and incredibly professional through the whole process. So I bought the CRV of my dreams and couldn't be happier! The finance dept. I think his name was Jason, was as equally personable and professional. Mary who was almost tasked with giving me a ride home when I mistakenly had myself dropped off was also personable and professional, the service dept. who sold me the chrome tailpipe that Edwin put on before I picked up my CRV and called two days later with a date for the next oil change, the woman at the desk as you go in, EVERYONE was amazing. I got the price I wanted, and an amazing vehicle and they made it worth going there with their non aggressive treatment and utmost professionalism. More

Great service sells future cars I am always so pleased when dealing with Susan Roberts and the service team at Lia Hyundai. On time and great work. Thanks again, Jim Scavotto I am always so pleased when dealing with Susan Roberts and the service team at Lia Hyundai. On time and great work. Thanks again, Jim Scavotto More

Proceed With Caution I was shopping around for a 2016/2017 Honda Fit LX; in order to proceed with the search, I needed three questions answered: 1) Could I see the car 2) I was shopping around for a 2016/2017 Honda Fit LX; in order to proceed with the search, I needed three questions answered: 1) Could I see the car 2) How much would I get for a trade-in and 3) What would my costs be from start to finish. I was shown the EX instead of the LX, never could get a trade-in amount no matter how many times I asked and my start to finish costs were listed on the P. O. using very "creative" math, if you get my drift. At one point, the Sales Rep put her hand out and said, "Congratulations, you got the price you wanted, $14,000." I did not shake her hand because I still had not been told the trade in value or the start to finish price. I looked at the bottom of the P.O. and the finished price was well over $18,000! Once home, I checked online for the cost of particular accessories and found quite a difference in cost once again. Oh, my. I met with the Manager to discuss my concerns regarding the Sales Rep and found myself going along just to get along. It appeared that the Sales Rep was only reflecting her employers approach, although the Manager was not as rude as the Sales Rep. I did much online research and comparisons before visiting the showroom. I would advise everyone to take the time to do so. Proceed with caution. More