Lia Honda Enfield
Enfield, CT
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Organized I came into Lia honda and Justin greeted himself to my boyfriend and I immediately. I already knew walking into the dealership exactly what I wanted a I came into Lia honda and Justin greeted himself to my boyfriend and I immediately. I already knew walking into the dealership exactly what I wanted and was hoping for a quick, easy, and painless experience as it was llmy first time leasing a new car, which I'm happy to say it was. They were able to put me in exactly what I wanted. Justin and Mike in finance were both very knowledgeable and a pleasure to work with while we dealt with insurance over the phone which I felt was very accommodating especially because mother was involved over the phone as well helping with everything. I picked up my new car the next day and I love it. Justin did great on the delivery process showing me all the neat features on my new Civic. It was clean,gassed up, and plates were put on. Thanks Justin! I'll be sure to let everyone know to come see you at Lia honda!!! You guys rock!! More
Friendly, but did not follow up with price agreement. Purchased Honda two years prioritize this dealership , unable to deal with dealership now. Poor follow up. Unable to get price info from salesman. Lef Purchased Honda two years prioritize this dealership , unable to deal with dealership now. Poor follow up. Unable to get price info from salesman. Left hanging , stay away from lia Honda. More
Excellent buying experience! Edwin did everything possible to meet our particular vehicle needs and preferences, kept us informed of our options and worked hard to get us the prec Edwin did everything possible to meet our particular vehicle needs and preferences, kept us informed of our options and worked hard to get us the precise vehicle that we desired. Without his going the extra mile to help us find the right car, equipped the way we wanted, we would have walked away without buying. Michael Loper also guided us through the financing with clarity and concern for helping us get the best financing deal available. Overall just a gfeat buying experience. We would definitely recommend Lia, and Edwin and Michael to our friends and relatives. Thanks Guys. More
The best automobile purchase transaction we have ever had. Easy, comfortable, thoughtful, relaxed, knowledgeable. These folks took care of the whole transaction without any pressure or "heavy handedness". M Easy, comfortable, thoughtful, relaxed, knowledgeable. These folks took care of the whole transaction without any pressure or "heavy handedness". My wife and I were very impressed. What more can I say! More
SERVICE PROCESS The interaction with MELISSA DONOVAN WAS VERY POSITIVE. SHE WAS VERY FOCUSED ON OBTAINING DETAILS ON THE PROLBLEM. THIS EXPERIENCE IS A MOTIVATION TO The interaction with MELISSA DONOVAN WAS VERY POSITIVE. SHE WAS VERY FOCUSED ON OBTAINING DETAILS ON THE PROLBLEM. THIS EXPERIENCE IS A MOTIVATION TO RETURN FOR SERVICE AT THIS LOCATION. More
Perfect 10 I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring fo I just bought the third new Honda for my family from Lia Honda of Enfield, a Pilot in 2014, a Civic in 2015, and this week I bought a Civic Touring for myself. The reason I keep coming back to Lia Honda of Enfield is the outstanding service that has been provided by John Bycenski during the buying process, including selection of the model, selection of the options, reviewing the advantages for either a choice of a new 2017 versus a new 2018 model, describing the various financing options and finalizing the purchase; and, of course, showing me a similar model with a comprehensive walk-around of the car to give me a “hands on” demonstration of the car’s features prior to my test drive. The best part of the buying experience for me was the orientation John gave to me for my new car when I came to pick it up. John was patient and helpful when I did a through walk-around of my new car. John then set-up my smart phone to link to the car’s electronics package, helped me understand and, where applicable, set up the other electronic features such as Navigation, Audio, and Climate Control. John gave me a complete demo and explanation of the enhanced safety features of my new Civic including Lane Departure, Collision, Mitigation and Adaptive Cruise Control. John’s attention to detail found a missing valve cap on one of my tires and replaced it on the spot. The vehicle I drove away was spotless, attesting to the diligence and the fine work of the Lia Honda service staff. Melissa in Service has also been great, although the only time I see her is at oil changes for the other two Hondas, which isn't very often. Overall, my buying experience with John in specific and Lia Honda in general would be rated “Perfect 10s” across the board. More
Quick, Easy, Friendly Process We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has We just bought a car from Lia this past week - the whole process was amazing! My salesperson, Troy, was knowledgeable, friendly and SO helpful! He has us leaving there on Sunday knowing we were making the best decision for our family! We are so grateful to the whole staff at Lia who made this such a pleasant, quick, experience. We love our new car so far and will certainly recommend them in the future! And a special thank you to Jon Alaimo who referred us to this dealership! Great experience! Jason did the final paperwork and was great as well! I'm sure others helped, those are the only names I remember! More
Mike Loper gave us best experience and service I leased a car for my wife from Mike and sent our younger daughter to him to buy her car. He is one of the nicest guys I have met in the car business I leased a car for my wife from Mike and sent our younger daughter to him to buy her car. He is one of the nicest guys I have met in the car business and I trust him 100%. He took great care of us. I trust him to the point that I only went to him and no one else. I would recommend him to anyone and I will send my friends and family to him without any reservation what so ever. More
New car We were very happy with our salesman and finance. The best experience we have had at a dealership. I would highly recommend lia Honda to my friend We were very happy with our salesman and finance. The best experience we have had at a dealership. I would highly recommend lia Honda to my friends More
Dissatisfied Customer Initially I was pleased with my dealings with the dealership, but then experienced a problem with getting the gift card I was entitled to for a referr Initially I was pleased with my dealings with the dealership, but then experienced a problem with getting the gift card I was entitled to for a referral I gave my salesperson, Mary Botova. initially she responded to my follow up and I was told it could take 30 days to process and receive. Needless to say, the 30 days came and went with no gift card. I sent two follow up emails and she never responded. I found this very disappointing as my referrals had resulted in two very easy sales for her. I ended up dealing with some one in the main Honda customer service who had contacted me as a result for a survey I submitted. She was proactive on my behalf and I finally received the gift card I was entitled to. Needless to say, I won't be providing additional referrals to this dealership. I also found that my salesperson was not either not that knowledgeable on my vehicle or was steering me to vehicles on the lot, my friends felt the same thing after we all did more research and found out information we were not provided about the models we purchased. Needless to say while I am pleased with my new vehicle, I wasn't with my dealings with my salesperson and told three other friends who I was going to refer to shop elsewhere. More