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Lia Honda Enfield

Enfield, CT

4.9
374 Reviews

20 Palomba Dr

Enfield, CT

06082

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Showing 374 reviews

July 10, 2020

Buying a car here was good. The service sucks. Almost every time I get an oil change for some reason it always ends up 2 hours. Today I saw my car outside finished and it was 45 minutes before they tol More

by David
Recommend Dealer
No
Employees Worked With
Jason Lawlor, Steve Crafsic , Jon Alaimo, Greg Palm, Wes LaValley
Jul 16, 2020 -

Lia Honda Enfield responded

David, Thank you for sharing your experience. I am very sorry that your recent oil change took longer than expected. We strive to get our customer's in and out as quickly and as safely as possible. Our staff takes extra time to wipe down and disinfect our customer's vehicles so that probably also contributed to the longer than usual time to complete. If you have any questions please call me at the dealership. Geoff Lutley General Manager Lia Honda of Enfield

July 10, 2020

Diana Irizarry was my service tech. She told me what needed to be done on my Ridgeline and provided estimates. She was pleasant and knowledgeable. I will definitely go back for future service. More

by rich g
Recommend Dealer
Yes
Employees Worked With
Diana Irizarry
Jul 13, 2020 -

Lia Honda Enfield responded

Rich, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your Ridgeline is ready for its next service.

June 29, 2020

Excellent Service I purchased my Honda Insight 7 years ago at Lia Honda and have been taking it here ever since. I've always worked with Greg Palm and he has been frien More

by Jean-Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Palm
Jun 29, 2020 -

Lia Honda Enfield responded

Jean-Marie, we would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future.

June 23, 2020

Sales manager told us "Don't bother to come back" We were shopping for an 2020 LX Pilot and had a 2017 to trade in. Our salesman Edwin was great, he showed us the car and came back with "the numbers". More

by 8thHonda!
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Boccasile, Edwin Guzman
Jun 29, 2020 -

Lia Honda Enfield responded

Sorry your recent visit was not satisfactory. I would like to discuss in more detail. Please contact me at glutley@liacars.com at your convenience. Sincerely, Geoff Lutley General Manager Lia Honda of Enfield

June 20, 2020

I had barely finished my coffee when Greg Palm called to say my Honda CRV EX was already to pick up after it's first check up. I had dropped it off about a half an hour earlier. Earlier in the month is br More

by JC
Recommend Dealer
Yes
Employees Worked With
Greg Palm
Jun 24, 2020 -

Lia Honda Enfield responded

Thank you for taking the time to share this 5-star review! It is our pleasure to serve you in any way possible, and we are so glad that our efficiency has met your satisfaction! Providing top-quality service is so important to us, and we will be sure to offer you nothing less in the future!

June 10, 2020

Service department Always a pleasure dealing with Lia Honda Everyone is always nice to deal with Was greeted promptly and courteously Jesse Robles was very informati More

by ike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Robles
Jun 18, 2020 -

Lia Honda Enfield responded

Thank you so much for your wonderful review! It is our pleasure to serve you in any way possible, and we are proud that the quality of our service always meets your satisfaction! Providing quality and efficient service is always our goal, and we will be sure to offer you nothing less in the future!

April 01, 2020

Diana Irizarry was the service focal who attended to me when I took in my car for service. She was very courteous and professional. I will recommend her any day. More

by OA
Recommend Dealer
Yes
Employees Worked With
Diana Irizarry
Apr 02, 2020 -

Lia Honda Enfield responded

Thank you for leaving Diana this 5-star review! We are delighted to know that she took great care of you, and she will be proud to have earned your kind recommendation. We wish you safe travels and look forward to working with you again the next time your vehicle is ready for service!

March 26, 2020

My experience with Salesman Edwin Guzman was excellent. He was very familiar with all aspects of the sales process and excellent knowledge of the Honda Pilot I purchased. Edwin is a very valuable asset to More

by LewsSUV
Recommend Dealer
Yes
Employees Worked With
Christine St Andre, Jason Lawlor, Edwin Guzman
Mar 30, 2020 -

Lia Honda Enfield responded

Lew, Congratulations on your new Honda Pilot! We are so glad that we had the opportunity to do business with you, and we are pleased to know that Edwin took such great care of you throughout your visit! He will be proud to have earned your 5-star review, and we wish you safe travels- on behalf of him and the entire team!

March 11, 2020

From Service to Sales and back to Service! I took my 2007 Honda CRV in for some repairs last spring. I had the car for about 12.5 years. I was always good about have the oil changed, brakes rep More

by HRV_2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Robles
February 29, 2020

Oil change Best service @ Lia's Honda Service dept. Jesse Robles Jr was very attendance, explain every thing that what will take place, proceed to show me wh More

by 477norma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Robles Jr, Greg Palm
Mar 03, 2020 -

Lia Honda Enfield responded

Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

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