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Lia Honda Brewster

Brewster, NY

Overview
Reviews
Vehicles
4.9
673 Reviews
Call Dealership (845) 363-6397
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899 NY-22

Brewster, NY

10509

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Showing 673 reviews

November 10, 2023

I was extremely pleased with the help I received from Michael Tolliver in obtaining a new leased vehicle. He is a delight to work with. He is very knowledgeable and patiently took the time to answer my More

by sharondavid518
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tolliver
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Nov 13, 2023 -

Lia Honda Brewster responded

Hi, Sharon! Thank you for honoring us with your patronage over the years. We're so pleased Michael continues to serve you well whenever you're in the market for something new. Congrats on the new ride, and best wishes for amazing travels, from everyone at Lia Honda!

November 10, 2023

Kevin Feldman was extremely helpful and courteous. Answered questions very professionally and concisely. Positive employee. More

by happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Feldman
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Nov 13, 2023 -

Lia Honda Brewster responded

Happy, thanks for stopping by to share your 5-star review of Kevin! We're glad he addressed your automotive questions with plenty of helpful insight. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

November 10, 2023

Work done in time frame given. Answered questions we wanted to know. After service was done they wash my car More

by jrb101951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Feldman
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Nov 13, 2023 -

Lia Honda Brewster responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Lia Honda your first choice for service!

November 07, 2023

JON AYALA TREATS ME VERY GOOD HES AREAL PRO AT WHAT HE DOES!! NEVER HADE A BAD DAY AT LIA HONDA ! VERY HAPPY WITH LIA HONDA .. More

by jetsfan1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ayala
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Nov 07, 2023 -

Lia Honda Brewster responded

Thank you for sharing positive feedback on Jon! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Jon has provided for you. We look forward to your next visit!

November 03, 2023

Service Department is excellent - have owned Hondas for 25+ years - never a problem. Jon Ayala is always extremely helpful. More

by Donna J Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kira Bueti, Jon Ayala
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Nov 03, 2023 -

Lia Honda Brewster responded

Thanks for the love, Donna! We're thrilled you always enjoy working with Jon and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!

October 31, 2023

I am in total awe by the compassion & kind handling I received at Lia Honda when I asked for my car's annual inspection along with a "quick" winter check-up of tires, brakes, etc. now that my husband's p More

by LORRAINE TAVINO
Service Time
Recommend Dealer
Yes
Employees Worked With
Jon Ayala, Chris Grasso
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Oct 31, 2023 -

Lia Honda Brewster responded

We're so pleased our service team provided you with a very accommodating visit to set your mind at ease regarding your vehicle's winter readiness. Thank you for your lovely feedback. We wish you pleasant travels until we see you next time, Lorraine!

October 27, 2023

Jon Ayala was awesome at his job. He was very helpful and informative. Would recommend to go back in the future More

by adamgreenwald317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ayala
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Oct 27, 2023 -

adamgreenwald317 responded

Great service

Oct 27, 2023 -

Lia Honda Brewster responded

Adam, thank you for recognizing Jon's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Jon and the Lia Honda team may serve you.

October 25, 2023

Funny how my review from yesterday was removed Service advisor Cole tried up selling me on stuff I didn't need.. spoke to Service manager that went no where and GM Todd LaMay. I purchased shocks in July t More

by joecaputo93
Recommend Dealer
No
Employees Worked With
Kira Bueti, Kole Verner
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Nov 16, 2023 -

Lia Honda Brewster responded

Joe, I would like to apologize for this recent experience and the confusion in repairs needed. Our technician made a mistake, and we take accountability for that. As you know, being a long-time customer with us, this is not a normal occurrence. We truly appreciate the fact that you have continued to bring your vehicle to be serviced with us for the last few years. We take pride in being honest and making sure we get it right. I do hope you will consider all of the times we have given you great service and continue to trust us with your vehicle. Please reach out to me if I may help you further with any of this. Thank you, Kira Bueti Assistant Service Manager (845) 278-4180 ext. 210 kbueti@liacars.com

Nov 16, 2023 -

joecaputo93 responded

Kira you are the only trusted person there. I never had any issues with you. But you remember the struts issue and even you were befuddled. I question if i ever needed them after that. Rob and Todd wanna go on the defensive and say the car had 100xxx miles so it most likely did need them. Thats a lame answer. All i wanted was my money back and i would've felt appreciated as a customer that you guys did the right thing. But they just blew me off

October 24, 2023

I love the service experience. Chris Grasso explained everything about the software reboot. And the waiting area is spacious and bright. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grasso
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Oct 25, 2023 -

Lia Honda Brewster responded

Thanks for the love, Jim! We're happy you enjoyed working with Chris and the Lia Honda team for your Honda's software reboot. We hope to be of service to you for many more years to come!

October 23, 2023

John Landry salesman excellent. Will Darnell manager excellent. Chris Corbett in finance unsatisfactory not trustworthy ! More

by marycancellaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Landry excellent, William Darnell
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