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Lia Honda Brewster
Brewster, NY
684 Reviews
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Showing 684 reviews
November 19, 2019
Richard Gallagher who helps me made the purchase was super nice and patient. I definitely would recommend Honda lia Brewster dealerships to all my friends!! super nice and patient. I definitely would recommend Honda lia Brewster dealerships to all my friends!! More
by hrpeng88
Employees Worked With
Richard Gallagher , Michelle Degrosso, William Darnell
October 29, 2019
Horrible service, will never use again! I had contact you few months ago about an issue we are having with our brand new 2019 Honda Pilot EX - Nav. You never responded but I did get conta I had contact you few months ago about an issue we are having with our brand new 2019 Honda Pilot EX - Nav. You never responded but I did get contact by service. So let me give you the run down and the same information will be given to Honda customer care as well. Navigation stopped working in August, we tried rebooting ourselves and no luck Reached out to Service in beggining of Sept., told them I needed to drop car off and get loaner, girl was rude and sad loaners are weeks away. Thats when I contacted you via email. Service reached out to us, and tells me to have my wife come by and a tech will look at it, to see if it is a simple fix. She does so with in 1 week. My wife brings the pilot in, sits for 1/2hr, tech says Nav will not reload, that is needs new unit. They will order and call us. 3 weeks go by, now we are in October, my wife calls. Was told by service that unit never ordered, that Honda will not allow claim. WHAT???? I now get involved. I call and ask to speak to service manager, told not available, get assistant manager Dan Haines on phone. We have a not pleasant conversation, he admits ball was dropped, that no one followed up, that Honda was requesting more info before proceeding, and that they wanted a another type of reprogram performed before they would send part. He set up an appointment with me for 1 week later, 10/16/19 Wed, to drop off and get loaner. I need to do this myself as my wife will not transfer car seat for our 3 year old daughter and only feels safe if I install. SO i have to switch cars with her, bring her car to Yonkers, leave work early to get to dealership before close. I had my only positive experience at drop off, with Kira Bueti. Very pleasant, concerned and seemed to care. Drop off was smooth and loaner easy, they pulled loaner in next to our car so i could transfer everything. Next day Kira calls right away, car is done, reprogram worked, and did oil change at N/C because of all the delays. I would not pick up till friday, so scheduled pickup for friday afternoon. Again, I leave work early in Yonkers on friday and arrive at your service dept at around 4pm. Here is where things are ugly. Place is a ghost town, only 1 service writer. Jon Ayala. He did not pick up his head to speak to me in till I asked for help. Told him I was picking up, that Kira helped me, he stated she was off. Gave our last name and waited. Started taking stuff out of loaner, car seat, stroller etc etc. Needed to us bathroom and I assumed they were bringing my wifes Pilot in. He pointed to were bathroom was. When I came back, still no car, I asked Jon Ayala where is car, he responded asking me did I take care of paper work, I responded I thought he was getting it. He then pointed to the cashier that she had it and huffed. He then walked me to her counter, and pulled out ticket, read the RO and handed me keys. Confused, I asked, where is the car???? He pointed outside. NOW I AM FURIOUS> So i proceed to carry huge car seat, wife's bag, stroller etc out one of the service doors, and have to find my Pilot. which is on other side of parking lot. I made few trips, verbally displayed my disgust and demanded to speak to manager. I was outside in the windy cold loading the car seat for 5-10 minutes. Car was not washed or vacuumed, a total disgrace. When I was done, no one came out to me, I walked in, could not see Jon anywhere. I asked a young lady who was walking bye where the manager was, she said service manager was not in, only Daniel Haines. She then walks and gets him. Dan Haines finally comes to speak with me, said Jon Ayala never got him. I expressed my disgust about everything I already wrote above. He really had no answer. He stated that the never bring customers cars to them inside, I should have requested it. And that service dept never washes cars, only by request???? There is a car wash next to service drive, are you kidding me. He then tells me we need to watch the Navigation as it may fail again??? Are you kidding me?? The whole purpose of getting loaner was so that your service dept. could determine if the reprogram would work, and for me that would mean a few days of letting car sit, but what do I know, I have only been in the Automotive industry for almost 30 years... I ended telling Dan I would be contacting you, and he didnt really seem to care. I also told him thought he didnt care and that he lost my business. Your new service center is beautiful, but man the staffing is horrible, except Kira Bueti was terrific. And in all the back and forth, never heard from Robert Benari, your Service Manager. More
by skullyeb
Employees Worked With
Kira Bueti, Dan Haines, Jon Ayala
October 29, 2019
Outstanding car service This dealership, and in particular, the management of Robert Benfari and technical service of Jon Ayala are the best in all my years of car ownership. This dealership, and in particular, the management of Robert Benfari and technical service of Jon Ayala are the best in all my years of car ownership. The professionalism of these two individuals is top of the line. My 2013 Honda Accord Sport is running like new as a result of their superior care and service. More
by wrmikulka
Employees Worked With
Rob Benfari, Jon Ayala
October 14, 2019
Great experience leasing my new CRV Came in to discuss my 2 year + old Accord lease. I was able to have Lia take the car back and put me in a new CRV at a great cost. All done in 2 days, Came in to discuss my 2 year + old Accord lease. I was able to have Lia take the car back and put me in a new CRV at a great cost. All done in 2 days, and I was happy with the process More
by Yankric
Employees Worked With
Steve Zavatski, Ryan Anderson, William Darnell
October 03, 2019
Calming Experience This was my first experience in driving and buying a Honda SUV. Our salesman, Michael Wedrogowski, made it all so easy. He was patient, answered all o This was my first experience in driving and buying a Honda SUV. Our salesman, Michael Wedrogowski, made it all so easy. He was patient, answered all our questions. My husband and I were so pleased to work with Michael. Thank you for letting us feel completely satisfied with our experience. More
by Mike
Employees Worked With
Mike Wedrogrowski, Norman Horne
September 27, 2019
Excellent Service Had a tire problem after only 240 miles on my my brand new Civic. General Sales Manager Norman Horne and John Ayala at the service center took care of Had a tire problem after only 240 miles on my my brand new Civic. General Sales Manager Norman Horne and John Ayala at the service center took care of everything at no charge. I was impressed by Norman’s and John’s care and the comfort and cleanliness of the service center. I’m a Honda fan now. More
by Barbara Russ
Employees Worked With
Chris Larson, Jon Ayala, Norman Horne
September 25, 2019
Great Experience I just leased my second Honda from Lia and I always walk out completely satisfied! Jon Saba was incredible to work with and I highly recommend seekin I just leased my second Honda from Lia and I always walk out completely satisfied! Jon Saba was incredible to work with and I highly recommend seeking him out when looking for a car. I appreciate everyone at Lia making a very intimidating process both professional and friendly. More
by Nick
Employees Worked With
Jon Saba
September 13, 2019
Peace of mind Absolutely LOVE my new (to me...pre-certified) CRV!!!! Mike DeLeon (salesman) and Ryan Anderson (financial) were wonderful!!! Easiest transaction in Absolutely LOVE my new (to me...pre-certified) CRV!!!! Mike DeLeon (salesman) and Ryan Anderson (financial) were wonderful!!! Easiest transaction in history!!! Not only were they professional but warm and friendly. I highly recommend Lia Brewster Honda!!!! I only wished that my new cars interior would have been vacuumed (all white dog hair) before pick up. Thank you for all your help. More
by Dawnmarie McGillicuddy
Employees Worked With
Mike DeLeon, Ryan Anderson
September 05, 2019
Service recommended highly, remaining departments??? Jon Ayala is a dedicated, knowledgeable articulate Lia team player in the service department. He is attentive and listens well to problems. He took my Jon Ayala is a dedicated, knowledgeable articulate Lia team player in the service department. He is attentive and listens well to problems. He took my two New Honda vehicles and for the first time in my experience with Lia dealt with my issues extremely well. He did not tell me something would be done and then not do it, as had happened to me on previous occasions. Jon changed my view of part of Lia Honda to a positive one. Thank you Jon. Keep doing what your doing because you are doing it very well.. More
by Guy
Employees Worked With
Jon Ayala
September 04, 2019
Excellent Experience Barry was our salesman and we leased 2 new vehicles, prompt, professional service, The cars were delivered on time and Barry went over all of the sys Barry was our salesman and we leased 2 new vehicles, prompt, professional service, The cars were delivered on time and Barry went over all of the systems and if we had additional question he expertly directed us to Hondatechtutor.com. More
by steve
Employees Worked With
Barry Weiss
