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Lia Honda Brewster

Brewster, NY

4.9
672 Reviews

899 NY-22

Brewster, NY

10509

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Showing 672 reviews

February 23, 2021

I went in to Lia Honda at the end of my lease to see about leading a meeting Honda. I had excess mileage on my old lease and they represented that Honda Finance would absorb half of the excess mileage f More

by RUVANCOHEN
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Irene Powell, Ryan Anderson, David Sackaroff
Feb 26, 2021 -

Lia Honda Brewster responded

Mr. Cohen, We are disappointed that your experience at Lia Honda would not allow you to write a positive review. However, I will attempt to address some your assertions. We did discuss with you as we do with all of our customers your excess mileage obligation and recommended you contact Honda Finance and that because of your history with Honda that they would likely waive some portion of your excess mileage charge and that you would be responsible for any balance. We are in possession of documentation and have provided you with copies with your signature which memorialize this fact. We did not ask you to pay half of an unknown charge on delivery. Your assumption that we made a clerical error is made clear when you review your purchase order and lease contract which clearly describes the various charges on your lease such as cap cost reduction, first payment etc. There is no indication of any excess mileage charge. However, we did provide you with a lease turn in form which is specifically designed to disclose who is responsibility for excess wear and or mileage, remaining payments and disposition fees. Your initials and signature will attest to this disclosure. If you would like to further discuss this, please feel free to contact me at the dealership. Sincerely, David Sackaroff General Manager

Feb 26, 2021 -

RUVANCOHEN responded

Whether Mr. Sackaroff know what was represented to me by his staff or not (I suspect he does, but I have no proof), the salesperson who I dealt with certainly remembers the deal as I told him. I presumed that the documents I was signing at closing were a formalization of the agreement that Lia Honda presented to me. Undoubtedly, I trusted the wrong people. I have leased cars for 20 years through leasing agents and never paid a cap reduction down payment. The salesperson I dealt with from whom I requested a bid knew I was asking for a no down payment bid from Lia. That is what he presented me. Not only that he confirmed it in three in-person visits to the showroom on this subject between Dec 30, 2020 and Feb 18 2021. I have no reason to write anything bad about anyone, but Lia Honda left me no outlet for my frustration. I stand by my statement.

February 20, 2021

I had a great experience buying my car. There were no gimmicks and Steve was very helpful, quick with responses, and was honest. I’m glad he was the one to help me through the process! Thank you! More

by ncardillo226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski
Feb 22, 2021 -

Lia Honda Brewster responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Steve was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

February 20, 2021

I always have a great experience at LiaHonda in Brewster NY for my Honda CRV service! I find my service advisor John Ayala who I always try to get, honest and caring!! I’ve been servicing my car with them s More

by Marilyn R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ayala
Feb 22, 2021 -

Lia Honda Brewster responded

Marilyn, thank you for your time and for your loyalty to Lia Honda Brewster over the years. We are delighted to hear that Jon has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

February 18, 2021

I have been a customer of Lia Brewster Honda for 21 years. I am very happy with service writer Kira Bueti and service manager Rob Benfari and the quality of service Honda offers. I got 243,000 miles on More

by cbedell4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kira Bueti
Feb 22, 2021 -

Lia Honda Brewster responded

Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service after 21 years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Kira make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!

February 18, 2021

I came in to get my CRV a oil change. Kira Bueti was the first person to greet me and told me my car would be ready in a hour. She was right and explained my paperwork before I left. Thank Kira for your hel More

by pwwood49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kira Bueti
Feb 22, 2021 -

Lia Honda Brewster responded

Thank you for taking the time to share your experience. We are pleased to know that Kira has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

February 13, 2021

Both, Lia Honda and Lidian Nikolla (the sales person), were beyond excellent in dealing with me on this purchase. 'Excellent' is an understatement for my customer experience with Liidian Nikolla. Than More

by bhu_patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lidian Nikolla - Sales - 5 stars
Feb 18, 2021 -

Lia Honda Brewster responded

Bhupendra, thank you for your time and feedback. We are delighted to hear that your shopping experience with Lidian was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

February 09, 2021

Michael Wedrogowski. is a delightfully pleasant gentleman to work with. We have been Honda owners since the early 70's. We just moved to this area and was introduced to Lia Honda in Brewster by o More

by Joe A.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wedrogrowski
Feb 18, 2021 -

Lia Honda Brewster responded

Joe, thank you for your time and feedback. We are delighted to hear that your shopping experience with Mike was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 25, 2021

Professional, helpful, and friendly service. Steve was extremely knowledgeable about each Honda model and that was very helpful to me in determining my needs for a new vehicle. Picking up my new Accord Sp More

by cherylm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil in the service department , Steve Zavatski
Jan 26, 2021 -

Lia Honda Brewster responded

Cheryl, we are so happy to hear of your positive experience at Lia Honda Brewster. We are committed to providing our customers with nothing less than 5-star service. Steve will be especially happy to hear that you were completely satisfied with his customer service.

January 23, 2021

I had a wonderful experience with Steve Zavatski who was patient and helped me with every detail of my new lease. He was very attentive and answered all my questions in detail, he took his time to take me t More

by damatanina
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski
Jan 26, 2021 -

Lia Honda Brewster responded

We would like to thank you for letting us know how we are doing. Here at Lia Honda Brewster, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Steve was able to assist you in finding a vehicle that was right for you. We look forward to serving your automotive needs in the future.

January 21, 2021

Judy Deems is great . I take my car into get service. I do the recommendations on my car. That is very important. I won't take my car anywhere else for work. Thank you Judy. More

by moe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Jan 26, 2021 -

Lia Honda Brewster responded

Moe, thank you for being a repeat customer and entrusting Judy to service your car. We realize you have many choices when it comes to service and we appreciate that you chose Lia Honda Brewster. We look forward to seeing you again when your vehicle is ready for its next service.

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