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Lia Honda Brewster

Brewster, NY

4.9
669 Reviews

899 NY-22

Brewster, NY

10509

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Showing 669 reviews

March 26, 2021

Nick Pagoct got us a great deal on tires. He was a pleasure to deal with. He is a nice person to deal with. Will deal with Nick every time I come to honda More

by Papajohna9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kira Bueti
Mar 29, 2021 -

Lia Honda Brewster responded

Thank you for your very kind review. We were very happy to help you get the best price on new tires. We look forward to seeing you again when your vehicle is ready for its next service. We hope that you will think of us again when you are ready to shop for a new car.

March 26, 2021

Stephen Zavatski (Sales and Leasing Consultant) and Frank Cappadora (Finance) was wonderful to work With transitioning from my old to new Leased car. Based on my experience I’d highly recommend. Thank yo More

by maryann.renza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski
Mar 29, 2021 -

Lia Honda Brewster responded

Maryann, on behalf of everyone here at Lia Honda Brewster, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again.

March 26, 2021

Service writer Judy Deems was efficient and quite helpful during my last service visit for an oil change at Lia zHonda in Brewster, New York. More

by Janice.Wilhelm20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Mar 29, 2021 -

Lia Honda Brewster responded

Janice, thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Judy. We look forward to seeing you again when your vehicle is ready for its next service.

March 20, 2021

I bought a certified pre-owned 2018 Honda Civic EX today for a great price and with a great warranty. Steve was friendly and understanding of my situation and made the process very simple. I would buy anoth More

by Rodmana1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski, Norman Horne
Mar 29, 2021 -

Lia Honda Brewster responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Steve took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

March 19, 2021

Great experience form beginning to end. We walked in, spoke with the salesman, were asked what we wanted, spoke about price and were given a very comparable quote. Chris Larson’s sales approach was perfe More

by fvidela1126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Larson
Mar 19, 2021 -

Lia Honda Brewster responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Chris was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

March 14, 2021

I had a great experience buying my new 2021 Honda CRV. The whole process went extremely smoothly with no delays. My wife wanted a black CRV and they were able to get the vehicle in a few days. More

by zaz414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski
Mar 19, 2021 -

Lia Honda Brewster responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Steve took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

March 13, 2021

Went to Lia Honda for service on my car. Phil Giordano was very helpful, he did excellent job. I am satisfied by his work. Thank you. More

by Hardev
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Giordano
Mar 19, 2021 -

Lia Honda Brewster responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

February 23, 2021

I went in to Lia Honda at the end of my lease to see about leading a meeting Honda. I had excess mileage on my old lease and they represented that Honda Finance would absorb half of the excess mileage f More

by RUVANCOHEN
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Irene Powell, Ryan Anderson, David Sackaroff
Feb 26, 2021 -

Lia Honda Brewster responded

Mr. Cohen, We are disappointed that your experience at Lia Honda would not allow you to write a positive review. However, I will attempt to address some your assertions. We did discuss with you as we do with all of our customers your excess mileage obligation and recommended you contact Honda Finance and that because of your history with Honda that they would likely waive some portion of your excess mileage charge and that you would be responsible for any balance. We are in possession of documentation and have provided you with copies with your signature which memorialize this fact. We did not ask you to pay half of an unknown charge on delivery. Your assumption that we made a clerical error is made clear when you review your purchase order and lease contract which clearly describes the various charges on your lease such as cap cost reduction, first payment etc. There is no indication of any excess mileage charge. However, we did provide you with a lease turn in form which is specifically designed to disclose who is responsibility for excess wear and or mileage, remaining payments and disposition fees. Your initials and signature will attest to this disclosure. If you would like to further discuss this, please feel free to contact me at the dealership. Sincerely, David Sackaroff General Manager

Feb 26, 2021 -

RUVANCOHEN responded

Whether Mr. Sackaroff know what was represented to me by his staff or not (I suspect he does, but I have no proof), the salesperson who I dealt with certainly remembers the deal as I told him. I presumed that the documents I was signing at closing were a formalization of the agreement that Lia Honda presented to me. Undoubtedly, I trusted the wrong people. I have leased cars for 20 years through leasing agents and never paid a cap reduction down payment. The salesperson I dealt with from whom I requested a bid knew I was asking for a no down payment bid from Lia. That is what he presented me. Not only that he confirmed it in three in-person visits to the showroom on this subject between Dec 30, 2020 and Feb 18 2021. I have no reason to write anything bad about anyone, but Lia Honda left me no outlet for my frustration. I stand by my statement.

February 20, 2021

I had a great experience buying my car. There were no gimmicks and Steve was very helpful, quick with responses, and was honest. I’m glad he was the one to help me through the process! Thank you! More

by ncardillo226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Zavatski
Feb 22, 2021 -

Lia Honda Brewster responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Steve was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

February 20, 2021

I always have a great experience at LiaHonda in Brewster NY for my Honda CRV service! I find my service advisor John Ayala who I always try to get, honest and caring!! I’ve been servicing my car with them s More

by Marilyn R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ayala
Feb 22, 2021 -

Lia Honda Brewster responded

Marilyn, thank you for your time and for your loyalty to Lia Honda Brewster over the years. We are delighted to hear that Jon has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

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