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Lia Honda Brewster

Brewster, NY

4.9
700 Reviews

899 NY-22

Brewster, NY

10509

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Showing 700 reviews

May 11, 2023

Great service as expected. My service rep Jon Ayala was personable, very thorough and knowledgeable...great job! More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Benfari, Kira Bueti, Jon Ayala
May 12, 2023 -

Lia Honda Brewster responded

Excellent! Thanks for your kind review, Gayle. Nothing means more to us than your total satisfaction, so we're pleased Jon made sure you were very well taken care of on this service visit. Please don't hesitate to call when we may assist you again. It's always our pleasure!

May 05, 2023

Highly do not recommend this place. Just another sketchy dealership full of professional liars. We went to pick up a car everything was taken care of and ready to go and as they handed More

by ocoknell0
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
roy morel GSM
May 12, 2023 -

Lia Honda Brewster responded

Katelyn, we apologize that our efforts did not meet your needs. While we understand you have a different perspective on what took place, we wanted to provide some context to help clarify the situation. After you looked at several different Pilots, most of which were certified, your favorite one happened to be non-certified. We explained why certification of this one would not be possible and you decided against the purchase. We completely respect your decision to pass on this vehicle, and that is all there is to it. Please give me a call if there's anything further you'd like to discuss. Todd Lemay General Manager Lia Honda Brewster tlemay@liacars.com (845) 363 - 6397

May 12, 2023 -

ocoknell0 responded

We did not look at several pilots we looked at the only one we were interested in that was advertised as certified on the Brewster Honda website and was never mentioned there was a possibility it wasn't certified until day of purchase. Which in it of its self is complete xx based on the miles and years of the vehicle. It was a classic bait and switch because your sales manager corey at the last second while providing receipts for the deposit refund offered the original deal of "certifying it" for the original price to save the deal. Anyone reading this exchange, I hope you see they're lying through their teeth to save their image against all of their bad reviews on many platforms including the BBB. I have spoken with many others in the the surrounding areas in local public facebook groups and all have terrible things to say about this location! Do your research! Avoid them at all costs. Danbury Honda and Friendly Honda in Poughkeepsie are highly reputable compared to this poor excuse of a business.

May 03, 2023

As in the past, Lia Honda gave me great service, Anthony Esenplare, was my salesman and he made sure I ws made aware all of the choices that were available and helped me make the best decision. I will be re More

by fgranger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Esenplare
May 03, 2023 -

fgranger responded

That above review is valid as I submitted it

May 12, 2023 -

Lia Honda Brewster responded

Frank, thank you for your thoughtful review of Anthony! We sincerely appreciate your continued business. Congratulations on the new-to-you Honda! We graciously look forward to being of service to you again, and until then we wish you many safe and pleasant travels, from everyone at Lia Honda!

May 02, 2023

Outstanding sales process, beginning with online engagement and finishing at the dealership. Barry Weiss in sales was diligent and customer focused; Cory in Finance was skilled and efficient, and Ir More

by Changeit.pm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory (Finance Manager), Barry Weiss, Irene Powell
May 12, 2023 -

Lia Honda Brewster responded

Awesome! Thank you for taking a moment to give credit to Barry, Corey, and Irene for the seamless purchase transaction you experienced with us. We're thrilled to hear it. Congrats on your new Honda! We wish you so much happiness on the roads and highways you'll travel, from the whole team at Lia Honda!

May 02, 2023

Mike Tolliver the best salesman if you need any held he will provide you with the services and assistance to get you in a new car thank you More

by Rosselbare
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tolliver
May 12, 2023 -

Lia Honda Brewster responded

Thanks for sharing positive feedback on your fantastic dealership experience with Mike! We're glad he gave you the support and guidance you needed to close the deal on the vehicle you wanted. Congratulations! Best wishes for amazing travels in your future, from all of us at Lia Honda!

May 01, 2023

Lia Honda has be my favorite dealership to purchase a car and for their great service. I have purchased two Hondas and love my CRV. And will continue to buy Hondas. More

by pwwood49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Feldman, Kira Bueti
May 01, 2023

Lia Honda has been my dealership since I purchased a car in 2003. I love my Hondas CRV and only buy them at Lia Honda. I have never had a problem with any staff. They are very nice and knowledgeable. More

by pwwood49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Deleon
April 29, 2023

We went to four other dealership and found Lia Honda to be the easiest to work with More

by Jimbo662009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Weiss
April 28, 2023

Lia Honda in Brewster was very welcoming. Everyone in that establishment was super nice and understood exactly what we were looking for. Nobody was pushy in trying to sell us a car and were a More

by Alex Ortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tolliver
April 27, 2023

Jon Ayala did a good job explaining what needed to be done to my 2014 CRV which now has 231,000 miles and counting. More

by Vin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ayala
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