Lia Honda Albany

I stopped in at Lia Honda this morning to take a close-up look at the Honda Fit, not really planning to make the purchase today. A couple of the salesmen asked if they could help me, but when I said, "I'm j look at the Honda Fit, not really planning to make the purchase today. A couple of the salesmen asked if they could help me, but when I said, "I'm just looking around, thanks," they let me roam around and look to my heart's content. After I had been there a few minutes, Jeff approached me and asked if he could answer any questions. Long story short -- Jeff was so pleasant, helpful and low-key that I ended up making a purchase! I have nothing but good things to say about this dealership. Everyone was helpful and friendly and the purchase was completed very quickly, including all necessary paperwork for the DMV and my insurance company. I recommend them highly! More

I walked in first bunch of people standing around . I had to walk up to somebody to get service no introduction no welcoming awful customer service either they didn't take me serious because I'm a chic or t to walk up to somebody to get service no introduction no welcoming awful customer service either they didn't take me serious because I'm a chic or the guy was new and didn't know what he was doing . I waited I sat at a table he came back a couple of times instead of getting all of my info at once he left me sitting there to long and it seemed he was hiding something from me he obviouslyI wasn't trying to get me a deal or make a deal upset with the service went to keeler honda way more professional unreal. More

We wanted to look for Honda With V6 engine and would like to had the test drive and the reception told us that all the salesmen were busy and we had to wait around 20 minutes but after being waiting for 40 m to had the test drive and the reception told us that all the salesmen were busy and we had to wait around 20 minutes but after being waiting for 40 minutes no salesman willing to meet us. We know that Honda will sell by itself but this dealership has Very poor customer service. Never want to recommend this place to somebody else. More

Friendly and prompt service. Work was properly explained. I will continue to bring my Honda to this dealership. I feel confident they will provide proper care. I will continue to bring my Honda to this dealership. I feel confident they will provide proper care. More

Signed up for a price inquiry and they will NOT stop spamming me. Have unsubscribed, requested to be removed, etc. multiple times. Don't sign up for anything, DO NOT give them any info. Shady shady shad spamming me. Have unsubscribed, requested to be removed, etc. multiple times. Don't sign up for anything, DO NOT give them any info. Shady shady shady. More

Lia Honda of Albany is one of the worst dealers in the capital area. I went there to lease a 2013 Honda Accord EXL. As I walked into the dealership the salesperson asked me “what is the payment I was look capital area. I went there to lease a 2013 Honda Accord EXL. As I walked into the dealership the salesperson asked me “what is the payment I was looking for”. I told him can we at least test drive the car first before we talk about the payment. After the test drive first thing, he wanted me to fill out a credit application. I told him, “I qualify for tier 1 credit. I already have a car financed under tier 1 program. Can we talk about numbers and agree on something before I fill out an application.” Finally we talk about numbers and as he was leaving to get numbers from his boss, I asked him to come back with details numbers (sale price, residual value, money factor) not just lease monthly payments. He comes back with very high lease payments $460 a month for 2013 Honda Accord no other numbers. I asked him for details how he arrived at this number, he tells me “this is it take it or leave it”. They were trying to play their payment game, where they pad the payments and never talk about the sale price residual value and money factor. And I wasn’t not going to make a deal without knowing what I was getting into. I walked out of the dealership without any words. I will take my business somewhere else. There are plenty of Honda dealers in the area. Lia Honda may seem like nice dealership but they do not want to deal with people who are smart about their money. They love dealing with people are not educated about numbers/finance. I understand they are in business to make money but this does not mean they can rip off people. More

I received a phone call encouraging me to come in for an oil change. When I explained that my finances were very limited right now and that my car was not far beyond the oil change/mileage date, I was told oil change. When I explained that my finances were very limited right now and that my car was not far beyond the oil change/mileage date, I was told that they would reduce the cost by an extra $10.00. So, I made an appointment for the following day and when I arrived, they declined the extra $10.00 off that the dealership had committed to me over the phone the day before. This was a huge waste of my valuable time and an embarassment to have to open up about the personal hardship I am experiencing in this difficult economy. Adding insult to injury, I noticed that when I politely left without the service, the employee and manager I dealt with were talking and smiling, most likely about my case. More

I am always pleased with the service department at Lia Honda. It's always quicker than expected, which is not something I could say for a lot of places. I would definitely recommend them. I had a batte Honda. It's always quicker than expected, which is not something I could say for a lot of places. I would definitely recommend them. I had a battery issue with my CR-Z and they identified the problem immediately and I was out the door in less than half an hour. No problems since, but I have taken my car in for oil changes and such, and it's been a good experience each time. More

Lia Honda contacted me after an oil change I had done on my 2010 Honda Accord, stating I was over the lease mileage and would I be interested in making a deal. In 2 meetings at the dealership and phone conv my 2010 Honda Accord, stating I was over the lease mileage and would I be interested in making a deal. In 2 meetings at the dealership and phone conversations, I told them I wanted them to pick up the remaining mileage and payments. Finally they agreed and wanted a 1000.00 dollars down to make a deal. My mistake was not checking the paperwork as Honda Finance hit me up for the overage miles. I went to Lia and asked them to at least split the difference, since it was never in the paperwork and they said no. Told me they never pay for any miles over the lease agreement. They are lying, 3rd car I have turned on to them and I never had to pay any over miles fee. My bad, but I thought they would step up in good faith. Done with this dealer and would not recommend to anyone in the Capital Region!!! More

They were not able to properly correct their original mistake. Had to repeatedly return car for service. Several phone calls and emails went unanswered. Never again. mistake. Had to repeatedly return car for service. Several phone calls and emails went unanswered. Never again. More