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Lia Chrysler Jeep Dodge Ram
Schenectady, NY
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 542 reviews
July 05, 2017
Stranded and no one Will talk to me! My husband and son called numerous times to speak with a manager, to authorize the expense of the tow that Gerry, the salesman said he ordered hours b My husband and son called numerous times to speak with a manager, to authorize the expense of the tow that Gerry, the salesman said he ordered hours before when the service department was still open, at 4, also spoke with Ben The finance guy and he assured us it was covered. Waited a couple of hours and no tow truck, so we called back and spoke with Dustin after calls were transferred to voicemails or just put on hold and no one picked up the phone. Dustin gave us the road side assistance number, when we had the road side assistance operator on she said we were not covered, so my husband call back and Courtany Transfer us all over and we finally got another young lady, I didn't quite get her name, we ask her to speak with a manager, she said, Justin was the only manager left, it was now 7:30, 3.5 hours and no help, she put me on the phone, I waited for 20 mins, Justin never came to the phone. That is horrible service and i have never been treated so badly. More
by Karen2013
Employees Worked With
Benjamin Nyahay, Justin Niles, Gerry Benson, Dustin Rose
July 05, 2017
Excellent service experience Patrick Myre took great care of my oil change and NYS inspection. Very knowledgeable and was right on with the time estimate. Friendly and easy place Patrick Myre took great care of my oil change and NYS inspection. Very knowledgeable and was right on with the time estimate. Friendly and easy place to do business.also took care of some small items. More
by Steve2017
Employees Worked With
Patrick Myrie
June 30, 2017
Fantastic Scott was great throughout my whole time there. He was incredibly helpful and a pleasure to work with. Will definitely recommend him to family and fri Scott was great throughout my whole time there. He was incredibly helpful and a pleasure to work with. Will definitely recommend him to family and friends. More
by Ram93
Employees Worked With
Jared Pott, Scott Demoulpied
June 30, 2017
Excellent customer service I walked in without an appointment and was greeted with a smile from Dustin Rose. The dealership was very busy. My car was inspected and I was on my w I walked in without an appointment and was greeted with a smile from Dustin Rose. The dealership was very busy. My car was inspected and I was on my way. Quick, reliable and very friendly. Dustin kept me informed every step of the way! More
by RN17
Employees Worked With
Dustin Rose
June 30, 2017
Had a great experience at Lia The five stars I gave was because the salesman was not pushy at all and very patient and curtious also very informative also the trade value was very The five stars I gave was because the salesman was not pushy at all and very patient and curtious also very informative also the trade value was very good.we love our jeep we purchased. Thank you for great service. The Lees More
by Summit girl
Employees Worked With
Joshua Jicha
June 28, 2017
Great experience Had to bring our kids with us. Dealership was very patient with them and even had a room set up for kids to play in. The process was very smooth and Had to bring our kids with us. Dealership was very patient with them and even had a room set up for kids to play in. The process was very smooth and easy. And our salesman, Stephen Pappalau, was an absolute sweetheart. No gimmicks, no pressure, worked with us to find a price closer to what we were looking for. Great experience all around! More
by Beth
Employees Worked With
Stephen (PAPPY) Pappalau
June 26, 2017
Hassle free..... courteous.. Great staff....was the fastest and definitely stress free sale I have ever had....I won't tell you which dealership that I use to buy from....but the Great staff....was the fastest and definitely stress free sale I have ever had....I won't tell you which dealership that I use to buy from....but the sales end of this was stress free....I hope if I ever need the service department they are just as professional in dealing with their customers. More
by Mary Leggett
Employees Worked With
Benjamin Nyahay, Stephen (PAPPY) Pappalau
June 26, 2017
Horrible dealer & employees Typical lying sales people. They will tell you what you want to hear before they sell you the car. After that you gotta chase them. Typical lying sales people. They will tell you what you want to hear before they sell you the car. After that you gotta chase them. More
by NV
Employees Worked With
Rob Filuta
June 25, 2017
They treat you like a human being I was very happy with my experience here, from sales to finance, they treated us with with respect rather than just a mark. After being at so many pl I was very happy with my experience here, from sales to finance, they treated us with with respect rather than just a mark. After being at so many places that either want to prey on you, or don't want to have to be bothered to work a little harder to get you into a car, it was very nice going someplace where the sales and finance staff realize that life happens, and they actually try to work with you. More
by MC204
Employees Worked With
Aaron "AJ" Haynes
June 24, 2017
Stressful experience made simple. I'm not a big fan of car shopping because I always feel like a sales agent comes lurking, maybe from under a car, or out from the shadows but they ten I'm not a big fan of car shopping because I always feel like a sales agent comes lurking, maybe from under a car, or out from the shadows but they tend to have their fangs and claws out. That said, when my wife and I arrived at Lia, Scott came out and asked us if we were being helped. From there, he pointed us in the direction if the truck I finally settled on. I never at any point, felt that Scott had the upper hand on the sale. He wasn't pushy, he presented facts and that was what sold me. I already like the style of the dodge ram brand and I'm glad I got Scott as my salesperson. More
by Bobby32x
Employees Worked With
Scott Demoulpied
