Lia Chrysler Jeep Dodge Ram
Schenectady, NY
Filter Reviews by Keyword
By Type
Showing 542 reviews
Only have experience with sales staff Delt with Scott and a nice low key experience. Knew which cars had which option packages. Very helpful and polite even when he was busy. Overall a go Delt with Scott and a nice low key experience. Knew which cars had which option packages. Very helpful and polite even when he was busy. Overall a good time More
New Jeep Compass I had a great experience with rob Filuta I would definitely recommend him in the car buying process his very thorough love my new Jeep! I had a great experience with rob Filuta I would definitely recommend him in the car buying process his very thorough love my new Jeep! More
amazing , fast vinny was great from the start i would recommend him anytime . wonderful experience in the store he took his time and made sure everything was correct vinny was great from the start i would recommend him anytime . wonderful experience in the store he took his time and made sure everything was correct More
Painless and courteous Usually going to a car dealership is about as pleasant as going to the dentist .Not in this case Rob went out of his way to accommodate me ,nothin Usually going to a car dealership is about as pleasant as going to the dentist .Not in this case Rob went out of his way to accommodate me ,nothing pushy ...no heavy sell .Rven though i had a slight issue with vehicle i traded my truck in for he went out of his way to ensure i got what i wanted and left satisfied. That i certainly did . More
Extraordinary Customer Service This is my fourth purchase from Chris Snyder. I can always count on him to go the extra mile to get me what I want. Then after finalizing the deal f This is my fourth purchase from Chris Snyder. I can always count on him to go the extra mile to get me what I want. Then after finalizing the deal for me, he always puts in the best hands to complete all by paperwork. Even after the deal is completed, the customer service I receive when I go in for routine maintenance is excellent. Their customer service is what keeps me coming back!! More
No hassle. Nice people. Our salesperson AJ was helpful and friendly. All in all, pretty easy dealing and buying here. Ben in Finance nice as well. We got the car we wanted a Our salesperson AJ was helpful and friendly. All in all, pretty easy dealing and buying here. Ben in Finance nice as well. We got the car we wanted at the price we wanted. More
Awesome experience! Thanks to Scott Demoulpied for turning our dreaded buying experience into a very enjoyable one. Not only was he not a pushy salesman, he was very kno Thanks to Scott Demoulpied for turning our dreaded buying experience into a very enjoyable one. Not only was he not a pushy salesman, he was very knowlegeable in all aspects. He was able to access immediately all the cars on the lot that fit the description of what we were looking for and gave us the detailed info on each one. Scott even came in on his scheduled day offf to accomodate a time that worked best for us. He made the paperwork process quick and seamless. Thanks Scott for all your help! Would highly recommend Scott to anyone looking for a new vehicle! More
Helpful only until the sale is finalized Had an issue getting the second key for my vehicle, which was allegedly going to be dropped off from another location before I left. It didn't get th Had an issue getting the second key for my vehicle, which was allegedly going to be dropped off from another location before I left. It didn't get there, which was not a big deal, because the sales guy said he would mail it to me because I didn't want to drive down there again. Long story short, after he lied to me 3 times about it being in the mail, I called to speak with a manager, and he lied to him about it too, saying he was going to mail it that night. My husband finally ended up going down to pick it up, where the key was STILL on the sales guy's desk. It's not the key itself that was the problem, but why was it necessary to lie? It was a month before I finally had it. Then there was a problem with both my and my husband's registrations, as we both purchased vehicles at the same time. We got our titles after 2 weeks, but after another 2 weeks, the registrations didn't show up. After talking to DMV, they said we would have to order replacements. When I talked to the woman at Lia about it, she was rude with an attitude, and implied that my husband and I were stupid because "maybe you threw them out because you didn't know what they were." All of this, and the sales guy didn't get me a copy of the manual for my vehicle like he promised, and my husband's truck was missing rear seat hinge covers that they were going to get and didn't. Everyone was helpful until they had our money....for TWO vehicles. I would never buy another vehicle from Lia based on this experience. Does that mean you'll have a bad experience? No, but take heed. We love our vehicles, but not where we got them from. More
A pleasant surprise Our pleasure to work with a very knowledgeable, helpful and friendly salesperson, Scott Demoulpied. Did his best to fulfilled our wish and not at all Our pleasure to work with a very knowledgeable, helpful and friendly salesperson, Scott Demoulpied. Did his best to fulfilled our wish and not at all pushy. Best salesperson of the year! More
Great Service I have been going to Lia Chrysler/Jeep for a year and a half and have always been satisfied with the results. They offer personalized service and rea I have been going to Lia Chrysler/Jeep for a year and a half and have always been satisfied with the results. They offer personalized service and really take the time to explain and diagnose the issue and do their best to resolve it. Patrick is very knowledgeable and goes that extra mile for you. He gives an approximate time for completing the job and informs you of any issues that may need attention in the future. Thank you Patrick. More