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Lia Chrysler Jeep Dodge Ram
Schenectady, NY
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Don McLennan was outstanding to work with when I brought my Challenger in for oil change, tire rotation and inspection. He actually put plastic on my seat and covered my mat prior to having my car serviced my Challenger in for oil change, tire rotation and inspection. He actually put plastic on my seat and covered my mat prior to having my car serviced-never had that done before! He definitely is an asset to your service department! More
Vinny Notaro is always a pleasure to work with. He helped get me a 2022 Jeep Compass Latitude that fit my budget! He always goes above and beyond to provide the very best service to his customers. He helped get me a 2022 Jeep Compass Latitude that fit my budget! He always goes above and beyond to provide the very best service to his customers. More
I brought my car in for a oil change and tire rotation. Alyx Gonch was wonderful to work with. Not only had my service completed but also made sure they washed my car too. In addition she got me an estim Alyx Gonch was wonderful to work with. Not only had my service completed but also made sure they washed my car too. In addition she got me an estimate for the tires I will need after another 5,000 miles giving me plenty of time to plan appropriately. I am always impressed with the friendliness, cleanliness and high standards of customer service when I visit the service department. Thank you Alyx for going above and beyond! I will be back for sure! More
Went in fir a simple warranty repair and ended up with$1500 in repairs. I was repeatedly given checkin times, but the were 3 of 4 times the times promised weren't kept. I'd avoid this service site if with$1500 in repairs. I was repeatedly given checkin times, but the were 3 of 4 times the times promised weren't kept. I'd avoid this service site if I were you. More
If I could give zero stars, I would. I ordered a Jeep Compass latitude lux and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the pi I ordered a Jeep Compass latitude lux and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the picture and said this does not look like the car I ordered as the car I ordered had black rims. I was then told that jeep no longer has black rims and they all are getting the cheap silver rims. I called three jeep dealerships and asked the accuracy of that. They all said that is incorrect. Then the next day the salesman Gerry called me to ask about if finance can call me prior to me arriving later that day. I said no because I have yet to physically see the car and it looked incorrect to me. 20 minutes later finance called me and I declined. The message said I needed to talk to them before coming in but I didn't feel comfortable doing that. When I arrived to lia the car they said was mine was the completely wrong vin and model. I said this is wrong. The salesman told me the person "picked up the wrong car". Later the manager Stephen who was also rude said my car " fell off their order list". Both seemed to be lies and they were unapologetic and just completely rude when confronted with their mistake. I only can assume since there was no due diligence done prior to me questioning the accuracy of the car that they were going to charge me $32,000 for the lower end $29,000 car they insisted was mine. I can only imagine how many people they scam and are completely rude too. The economy and supply chain are going to change and they will regret how unprofessional, rude and scam artist they are and how that will spread by word of mouth. More
As a business owner myself, I wish to thank the Service Department, especially their service manager Jim Almindo for going above and beyond to ensure my service issues were addressed. Jim is the epitome of Department, especially their service manager Jim Almindo for going above and beyond to ensure my service issues were addressed. Jim is the epitome of customer service. Lia Auto Group is lucky to have him represent them. More
Vinny was assigned by internet sales. Completely satisfied with negotiations with him. And picked up vehicle with not one issue or complaint. Completely satisfied with negotiations with him. And picked up vehicle with not one issue or complaint. More
Gabrrielle Demarco was very helpful in arranging the service for my van. She went out of her way to accommodate us as the van was located at my daughters but we were getting & paying for the service. I service for my van. She went out of her way to accommodate us as the van was located at my daughters but we were getting & paying for the service. I highly recommend her for a promotion. The technician that worked on the van was excellent also More
I brought in my Dodge Charger to get serviced and Jared Pott was outstanding! My car was serviced right away and was also washed! It was a great experience. Pott was outstanding! My car was serviced right away and was also washed! It was a great experience. More