Lia Chrysler Jeep Dodge Ram

This is the 2nd vehicle I have purchased from Lia and both times my sales person, Charles Assini, went above and beyond to find me exactly what I was looking for. He was never pushy and he never tried t both times my sales person, Charles Assini, went above and beyond to find me exactly what I was looking for. He was never pushy and he never tried to talk me into something I did not want. Lia is lucky to have him. I will be sending all my friends and family there! More

I purchased a Certified Pre-Owned Jeep from Lia two years ago. I recently noticed large spots on the roof where the paint had bubbled, chipped, and started to rust underneath. Due to the extent of the damage ago. I recently noticed large spots on the roof where the paint had bubbled, chipped, and started to rust underneath. Due to the extent of the damage, it is apparent it has been happening for quite some time. After contacting Lia via their online customer service, they called me and asked why I contacted them. I explained the situation and was transferred between various departments and people no less than seven times. After being transferred back to one of the original people I had spoken with, she took my information and said she'd find out who I needed to talk to and call me back. After a week I still had not heard anything. So I called back and was transferred around again to no avail. I then took photos of the damage and sent it to their customer service who referred me to Alyx in service. Another two days went by with no follow up. I called twice and left two separate voicemails for Alyx over the span of a week and did not receive a call back. I then took the vehicle to Lia's collision center for an assessment and they told me it looked as though the paint on the roof had been repaired before and thus would not be covered under warranty. However, this information was not disclosed to me when I purchased the vehicle nor was it on the CarFax report. I again attempted to follow up with service at Lia to discuss a waver so the paint repair would be covered under warranty. After getting the run around again, I asked for a corporate number. My information was passed to Matthew, the sales manager, who listened to what I had to say and assured me he would follow up. Five days later I still had not received a follow up call from Matthew so I reached out and provided him with the information from the collision center. To date, I still have not heard from Matthew or anyone at Lia. I would not recommend Lia to anyone. More

Second jeep I purchased from Lia. Love the service I get! Scott Demoulpied was easy to work with! Love my jeep! Love the service I get! Scott Demoulpied was easy to work with! Love my jeep! More

Don McLennan was outstanding to work with when I brought my Challenger in for oil change, tire rotation and inspection. He actually put plastic on my seat and covered my mat prior to having my car serviced my Challenger in for oil change, tire rotation and inspection. He actually put plastic on my seat and covered my mat prior to having my car serviced-never had that done before! He definitely is an asset to your service department! More

Brought my truck in for oil change, inspection and tire rotation. Don McLennan was very cordial and informative. Pleasure to talk to. rotation. Don McLennan was very cordial and informative. Pleasure to talk to. More

Vinny Notaro is always a pleasure to work with. He helped get me a 2022 Jeep Compass Latitude that fit my budget! He always goes above and beyond to provide the very best service to his customers. He helped get me a 2022 Jeep Compass Latitude that fit my budget! He always goes above and beyond to provide the very best service to his customers. More

I brought my car in for a oil change and tire rotation. Alyx Gonch was wonderful to work with. Not only had my service completed but also made sure they washed my car too. In addition she got me an estim Alyx Gonch was wonderful to work with. Not only had my service completed but also made sure they washed my car too. In addition she got me an estimate for the tires I will need after another 5,000 miles giving me plenty of time to plan appropriately. I am always impressed with the friendliness, cleanliness and high standards of customer service when I visit the service department. Thank you Alyx for going above and beyond! I will be back for sure! More

Went in fir a simple warranty repair and ended up with$1500 in repairs. I was repeatedly given checkin times, but the were 3 of 4 times the times promised weren't kept. I'd avoid this service site if with$1500 in repairs. I was repeatedly given checkin times, but the were 3 of 4 times the times promised weren't kept. I'd avoid this service site if I were you. More

If I could give zero stars, I would. I ordered a Jeep Compass latitude lux and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the pi I ordered a Jeep Compass latitude lux and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the picture and said this does not look like the car I ordered as the car I ordered had black rims. I was then told that jeep no longer has black rims and they all are getting the cheap silver rims. I called three jeep dealerships and asked the accuracy of that. They all said that is incorrect. Then the next day the salesman Gerry called me to ask about if finance can call me prior to me arriving later that day. I said no because I have yet to physically see the car and it looked incorrect to me. 20 minutes later finance called me and I declined. The message said I needed to talk to them before coming in but I didn't feel comfortable doing that. When I arrived to lia the car they said was mine was the completely wrong vin and model. I said this is wrong. The salesman told me the person "picked up the wrong car". Later the manager Stephen who was also rude said my car " fell off their order list". Both seemed to be lies and they were unapologetic and just completely rude when confronted with their mistake. I only can assume since there was no due diligence done prior to me questioning the accuracy of the car that they were going to charge me $32,000 for the lower end $29,000 car they insisted was mine. I can only imagine how many people they scam and are completely rude too. The economy and supply chain are going to change and they will regret how unprofessional, rude and scam artist they are and how that will spread by word of mouth. More

As a business owner myself, I wish to thank the Service Department, especially their service manager Jim Almindo for going above and beyond to ensure my service issues were addressed. Jim is the epitome of Department, especially their service manager Jim Almindo for going above and beyond to ensure my service issues were addressed. Jim is the epitome of customer service. Lia Auto Group is lucky to have him represent them. More