Lia Chrysler Jeep Dodge RAM Northampton

Horrible customer service I don't even want to give this place 1 star because of their horrible service department and useless general manager. Had to have my car towed there I don't even want to give this place 1 star because of their horrible service department and useless general manager. Had to have my car towed there for the 3rd time in a month due to transmission issues. Car sat there for 4 weeks and 1 day before it was fixed. They don't follow through on anything unless you call them and ask them to check on what the delay is. Took nearly a week to get authorization from Jeep to replace the transmission. Took a week and a half for the part to ship from FL to MA before they finally look into what's taking so long and find the part is lost. Part finally arrives a week later and they don't even work on my car for another 4 days. Really!!! Car is sitting there for nearly a month now and it has to wait another 4 days before they'll touch it because they're short staffed and have other vehicles they're working on. My vehicle should have been a priority at this point. Then go to finally pick up the vehicle and the dash is still reading "Service Transmission" Go in and speak with the general manager and he just sits there giving the excuse that he's only been on the job 2 weeks and he'll take down my name and number and get back to me. Couldn't even get up out of his chair and go to the service dept. with me to see what's going on. And still no phone call from him to follow up even though they managed to fix the issue before I finally left. They never once called me to keep me up to date on what's going on. My husband and I had to call every time and if we didn't I'd probably still be waiting for my car to be fixed. They lied when asked if they ever had any problems with the transmissions on the Cherokees. They said no but if you look up 2014 Cherokees it shows transmission issues is their biggest complaint. They lied about when the part was coming in and said they verified it was on the truck coming that day. Nope part never showed, no one knows where it is. And they lied when they said replacing the transmission is a 6 hour job. It took them 2 days to replace it and reset the computer. This place has no idea what good customer service is. More

Eric treats you Wright! It was a rainy day, and most of the staff were attending a training session. I was treated with respect, and not pushed into anything. I live 50 mil It was a rainy day, and most of the staff were attending a training session. I was treated with respect, and not pushed into anything. I live 50 miles from this dealership, and pass two other Jeep dealers to get to this one. Trevor set me up with some vehicle options, and handed me off to Eric Wright. Eric was very thorough, even though he was the only one on the floor, and had to handle a few other customer's requests. That boy is very conscientious! I forgot one of the keys at the dealership, and Eric put it in the mail for me that day. Not a huge fan of the finance office - really tried to push the service protection plans on me. Very efficient dealership. Great inventory, knowledgeable sales staff. More

Professional My service here was very professional I did not feel pressured to buy a vehicle. I told the dealer my needs for a vehicle and he found me the perfect My service here was very professional I did not feel pressured to buy a vehicle. I told the dealer my needs for a vehicle and he found me the perfect one for my needs. The dealership managers were also very helpful and made the buying process simple and easy. Over all the whole team they have there treated me with respect and know what they are doing. More

Less Than 1 Star December 2017 - I waited five hours to meet with a salesman and after all that time, they didn't honor a promotion that they had sent me in the mail a December 2017 - I waited five hours to meet with a salesman and after all that time, they didn't honor a promotion that they had sent me in the mail and had been openly advertising. I worked with Justin (not Desautels, some guy who said he started earlier in the week) who was rude, left me at his desk for hours at a time, and made me feel as though I was inconveniencing him by asking to price out different options. If you like waiting around all day to get the worst price possible - go to this dealership. More

What is going on there!!!! Sent my wife in to look at a Jeep. She was having an issue with a salesperson. justin brought her into his office where he proceeded to ask her if sh Sent my wife in to look at a Jeep. She was having an issue with a salesperson. justin brought her into his office where he proceeded to ask her if she would like to go down on him for a better deal. Wrote a letter to ownership and they told me to contact the legal department. xxx More

Audra was very knowledgeable and very helpful I am currently leasing a 2016 Ram 1500 Bighorn and have to make a decision by February. Audra was very patient and answered all of the questions I had I am currently leasing a 2016 Ram 1500 Bighorn and have to make a decision by February. Audra was very patient and answered all of the questions I had without being pushy. She didn’t use any cheesy sales pitches, she treated me like a friend. For that, I would definitely recommend this dealership and return myself when the timing is better. More

Sold me a car that is my dream car they sell good quality cars, everybody is friendly there, you feel like your with family, I drove 2 hrs. to get there because of the deals they had, T they sell good quality cars, everybody is friendly there, you feel like your with family, I drove 2 hrs. to get there because of the deals they had, Trevor, Issi, and Justin are the people that helped me and they were fun to be around and I got a great deal, I would take the drive again to buy a car More

10X better with Justin! My rating is based on Justin becomong the new GM. Our first experience w/ this dealer was NOT a good 1. We bought 2 cars & refered 2 people there, wh My rating is based on Justin becomong the new GM. Our first experience w/ this dealer was NOT a good 1. We bought 2 cars & refered 2 people there, who purchased cars. The customer service was horrible & the sales person would NEVER return my phone calls! He wanted the sale & once he got it- that was it! No more contact! Lies & broken promises. I had an issue with my Jeep & had to take it in for service. I spoke with the new GM, Justin & he made sure i was taken care of. He has gone above & beyond! Since Justin has taken over we have purchased 3 new cars & it has been the best experience ever! The crew there is so helpful & great! I would highly recommend going there to look for a new car, you will not get better service anywhere ekse! More

Car for my daughter My daughter and I went to the dealership, and was approached by Gracie, she was friendly and eager to find what we were looking for. Gracie was very h My daughter and I went to the dealership, and was approached by Gracie, she was friendly and eager to find what we were looking for. Gracie was very helpful and very considerate to our needs. Gracie is full of energy and an asset to the dealership. It was a joy to have her help us. More

LCJDR Northampton I recently purchased a 2014 Jeep Cherokee form LCJDR Northampton. The staff are wonderful, the office is beautiful and clean, and they have a great se I recently purchased a 2014 Jeep Cherokee form LCJDR Northampton. The staff are wonderful, the office is beautiful and clean, and they have a great selection. I had the pleasure of meeting Audra who helped me pick out my new Jeep. She is friendly, personable, and knowledgeable. She is honest and patient and is proficient at what she does. Audra went above and beyond to accommodate my vehicle preferences and my financial needs. When she saw my old Jeep that I pulled up in practically in shambles, she saw to it that I drove home in my new vehicle that night! Anissa, the GM, is also a very personable and wonderful to work with. He sat with us for over an hour and made sure that we were happy with our decision and that I understood all of the paperwork. He truly takes pride in his employees and business. Anissa provided us with excellent customer service and was also very accommodating to our needs. He leads by example and holds a high standard for his staff. Every person that you come across in this company will provide you with excellent service. I fully recommend LCJDR Northampton to anyone looking to buy a new or used vehicles. More