Lia Chrysler Jeep Dodge RAM Northampton

Don't Waste Your Time !! I should have taken my hint of things to come when I waited for hours for the salesperson to call me back with some numbers, only to find out that she I should have taken my hint of things to come when I waited for hours for the salesperson to call me back with some numbers, only to find out that she had left for the day. We got that straightened out, spoke with someone else in sales a few times about leasing a Jeep, and then at the end of the week drove 3 hours to test drive the vehicle that we had been discussing and possibly close the deal. We went back and forth a few times in negotiations and finally sealed the deal, and gave them the deposit. Only after all of that was done, and after about 2 1/2 hours, we were finally informed that the person who needed to complete the paperwork wasn't in, and we would have to return next week to complete the paperwork, wasting yet another day off from work. This, despite having been assured several times, including during negotiations, that we could complete the deal and they would deliver the car to us next week. After we decided to cancel the deal, and asked for our money back, the sales manager came out and tried to salvage the deal, never once apologizing that we had been misled throughout the process. We told him the deal wasn't going to happen. His quote was " you mean if I give him this lease for $300 a month he'll walk away"? I asked him if that was what he was offering and of course the answer was no. He then couldn't understand why we found it unacceptable that his business manager was allowed to take a day off. I informed him that good businesses had a little redundancy in their staffing, so that they could continue to do business when someone was out. That was the end of our discussion. Don't waste your time, because they certainly will !! More

Do not buy used car here Bought a used 2012 Compass from them, first day I had it brought it to Firestone to do a visual check for any issues, and Firestone determined that th Bought a used 2012 Compass from them, first day I had it brought it to Firestone to do a visual check for any issues, and Firestone determined that there was an oil leak. Returned to Lia Jeep, and the shop manager stated that "Firestone lies all the time". hen he started in with did i see oil on the ground where i parked. I insisted it be checked, and they did a dye test, which required me to wait a few days. Lo and behold, I return a couple days later, and the dye indicated there was a gasket leak around the oil pan ( well, Firestone was right after all) So Lia pulls out the service sheet on the vehicle, and before it was sold to me they had already knew about the problem, but saw no need to repair it. Then they did charge me to fix the issue! Meanwhile the personnel were rude, did not call when promised, basically treated like I was some stooge or mark, since I was not buying a new car. Caveat Emptor applies here in full force. More

Do Not Buy A Car Here Awful service. Unprofessional. Empty promises. Told me I would have my car and did not get it until 5 to 6 days after. When I came to get it, the car Awful service. Unprofessional. Empty promises. Told me I would have my car and did not get it until 5 to 6 days after. When I came to get it, the car still wasn’t ready. And I can’t forget the debating for 4 hours back and forth. Not worth the headache. More

***Warning*** My 70 y/o mother bought a 2017 Dodge Charger from these people in July 2018. It has been nothing but headaches dealing with them ever since. It took My 70 y/o mother bought a 2017 Dodge Charger from these people in July 2018. It has been nothing but headaches dealing with them ever since. It took her 3 times to get the car detailed as promised and when they finally did it was done poorly. There were several other issues that she uncovered and each took multiple efforts to get addressed (cracked vanity mirror, broken muffler extension etc..). In January 2019 the battery died for no apparent reason, the car was under warranty at the time. They supposedly tested the car and found nothing wrong. On April 5th the battery dies again, warranty has now expired. She has the car towed to Lia. They claim they have no record of the car being there in January. This time testing supposedly shows that the radio isn't turning off properly and is draining the battery. Since the car is no longer under warranty it will now cost $1K. While speaking with the Service Manager he slips up and makes mention of the car being there in January, which supposedly they didn't have record of. HMMMM.... She also speaks to the General Manager about this and the prior issues. She dismisses everything because she is new and this all happened before she started. It has now been a month and after many calls and visits the radio is still not in stock. They've been, snarky, arrogant and rude in most of her interactions. And they have now told her that they have no idea when the radio will be available. They gave her a refund for the money she paid for the radio and told her she is on her own. Don't do business with these clowns. More

Ram Rebel One of my most positive buying experiences of the past ten years for me. Excellent detailing of new vehicle and great staff. Financing paperwork was One of my most positive buying experiences of the past ten years for me. Excellent detailing of new vehicle and great staff. Financing paperwork was super fast. Evan is your man to see in sales.. More

Friendly Professional Honest I just completed a used car purchase and trade in at Lia Chrysler Jeep Dodge RAM Northampton. I was very much impressed with the overall experience. H I just completed a used car purchase and trade in at Lia Chrysler Jeep Dodge RAM Northampton. I was very much impressed with the overall experience. Having been to two other dealerships before Lia I was not looking forward to the experience. To my surprise everything went exceedingly well. I was greeted as soon as I entered the sales floor. My sales professional was very attentive and went straight to work finding a vehicle as we discussed what I had in mind. Within minutes I was presented with two vehicles that fit the bill and was test driving one. While I looked at new cars my trade-in was being appraised and I was presented with a fair offer for the trade, no haggling necessary! The entire deal went smooth, I never felt pressured and was treated honestly start to finish. The business manager was extremely helpful in explaining the warranty options and coverage's. All in all this was the most pleasant experience I have had purchasing a car in 50 years. Thank you Lia...very happy with the service!! More

Excellent Sales Team and Excellent Experience The sales team at Lia Jeep is the most professional and courteous teams we have come across in shopping for our Jeep. The entire purchasing experien The sales team at Lia Jeep is the most professional and courteous teams we have come across in shopping for our Jeep. The entire purchasing experience from our sales consultant, Eric Wright, to the sales manager Trevor, to the GM Fred and Financing Consultant John worked as a team in the most pleasant and courteous manner. This team is truly an asset to the Lia family of dealerships. Due to our unpleasant experience at another dealership, we went into Lia around 7 PM. Even though the dealership closed at 8 PM, they accommodated us in buying our Jeep and stayed until around 9:45 PM to get the deal finalized to our satisfaction in a pleasant and professional manner even though it was way beyond their closing hours, you would have never known based on the positive attitude of the staff. I would recommend the dealership to anyone shopping for a vehicle. More

Terrible experience buying our Dodge Ram 2500 Terrible truck buying experience. Unorganized, lies, and three days sitting in dealership to complete purchase. On fourth day, my husband has been at Terrible truck buying experience. Unorganized, lies, and three days sitting in dealership to complete purchase. On fourth day, my husband has been at dealership over four hours because truck failed inspection this morning for bad ball joints! More

Well.. Not friendly to work with as compared to other dealers. Not competitive when it came to the final numbers on both trade and purchase. At one point our Not friendly to work with as compared to other dealers. Not competitive when it came to the final numbers on both trade and purchase. At one point our salesman Josh L completely stopped responding to communication. More

Getting or looking for a new car see Audra!! Was searching for a new car and saw Audra, she’s simply amazing knows just what she’s talking about and gets you in just what you want! She made the p Was searching for a new car and saw Audra, she’s simply amazing knows just what she’s talking about and gets you in just what you want! She made the process extremely simple and not frustrating and she doesn’t push like other sales people do! More