Lia Chrysler Jeep Dodge RAM Northampton

Amber was my sales representative at Lia Jeep/Dodge in Northampton. My car buying experience was awesome. I Would recommend this dealer to anyone looking for a car. Very professional and responsive to c Northampton. My car buying experience was awesome. I Would recommend this dealer to anyone looking for a car. Very professional and responsive to calls and messages. More

Take your car somewhere ELSE to be serviced!!!! Seriously people, do your research. Once they have your car it is going to be hard for you to get in touch with them. I actually had to show up to the Seriously people, do your research. Once they have your car it is going to be hard for you to get in touch with them. I actually had to show up to the service department IN PERSON because no one answers the phone or returns any of our phone calls. There is a good possibility that I have to get a new transmission and I would rather pay to get my car towed somewhere where they care about the customer as more than a cash flow. If I have to drop $2,000 on a new transmission I will be doing that at a more reputable establishment. More

Well worth the drive Only the best things to say about Lia. From the moment David Lee (salesman) picked up my call to the morning Bob (driver) dropped brand new Jeep Wrang Only the best things to say about Lia. From the moment David Lee (salesman) picked up my call to the morning Bob (driver) dropped brand new Jeep Wrangler off at my house, everything was easy and smooth. The dealership is fair, and the sales team is authentic. There were no games, no haggling.. real numbers, done deal. Having had the exact opposite experience with several dealerships in NY (my home state), Lia is a stand out. The team is class act. This is what buying a new car should always be like. There is no need for the haggling and demeaning conversations that often come with car buying. So happy to have found David Lee and Lia. It was nearly a two hour drive, but I would have been willing to drive further for the experience. And, I love my new Jeep Wrangler (number 7 for me). More

Do NOT take your car here for service, incompetence! 11-13-19 UPDATE now I know why Rachel was pressuring me to buy new bulbs, she knew they had broken the drivers side one. I had the passenger side one 11-13-19 UPDATE now I know why Rachel was pressuring me to buy new bulbs, she knew they had broken the drivers side one. I had the passenger side one re-installed and it easily went back in. Drivers side one is broken and now I have to pay for a new one and another install. DO NOT GO TO LIA, THE MANAGER RACHEL HAWKINS IS A LIAR And their mechanics are incompetent!! DO NOT BRING YOUR VEHICLE HERE OR BUY FROM THEM. THEY LIE AND DAMAGE YOUR CAR!! I own a brand new 2019 Jeep Compass.I went in for an oil change and a tire rotation. An hour later the mechanic claims he "noticed" my drivers side high beam had "fallen out" of the housing. Absolutely IMPOSSIBLE. Anyone who has ever installed a headlight knows once it locks into place it doesn't get "bumped out" by a pothole. He asks do I want him to put it back in I said yes. An hour later he comes back and tells me not only did he NOT get the drivers one back in, but claims in an attempt to see how its mounted, he tried the passenger side one and supposedly that one fell out in his hand too! So now my 2019 Jeep Compass has NO HIGH BEAMS because this idiot cant figure out how to put them back in! He argues with me says its a size 9007 and I put in a 9005 so he claims that is the problem I said no its a 9005 all day long buddy. Then he decides to change his story again and says "oh yea you're right it is a 9005 but the ones you have in there dont fit." Funny they were JUST FINE since March until this moron gets a hold of my car! The mechanic changed his story numerous times finally deciding on "they dont fit. They are too big". Really? Over 600 people in a compass group have identical lights to the ones in mine and only mine don't fit? Only mine fell out? The mechanic is an absolute liar and so is Rachel Hawkins I have emails where she also changed her story repeatedly. Here is what I think happened, this guy was curious what LED's I'm using took one out to see what it is, and couldn't get it back in. He panics comes up with a BS lie. For god knows what reason he also decides to take out the passenger side high beam.I NEVER authorized him to remove the passenger side and I don't believe EITHER bulb just "fell out". I put them in myself and they were in there very tight! I've been installing bulbs longer than this mechanic has been alive. I know for a fact it was in there installed properly and tight. He also let air out of my tires, put them down to 31psi which after sitting in the cold all night the car was dinging and warning me to reinflate them to 35psi! I tried talking to the service manager Rachel, her solution is to blackmail me into buying new bulbs from them and having them install those. WHY would I do that? 1. I still have the OEM bulbs that came in this vehicle, they are exactly the same size as the LED's I put in. If he could not reinstall the LED's he wont be able to reinstall OEM bulbs either, because they are exactly the same size!! I asked repeatedly to let me bring it back in and have someone who knows what they are doing put them back in. Nope Rachel refuses that. So I contact the general Manager Jeannine, and she also refuses to help me. They gave me back my vehicle in an ILLEGAL condition, you cant mess up someones headlights then just give them back the car to reinstall it themselves! The vehicle is also a fire hazard right now, since all the guy did was open the dust cover and put the bulbs in behind the housing. They are not even sticking out the holes into the housing! THIS IS ILLEGAL! Now I have to pay another jeep dealer to put my bulbs back in, and apparently sue Lia for the cost of doing so. I'm also reporting them to Jeep, to the local TV news, and to the MA attorney generals office and anyone else I can find. I will NEVER go there again. This is NOT the first time their service manager Rachel has allowed something in my Compass to get messed up and instead of working with you, she will attack you and basically call you a liar. TWICE now I've had to fight with her when she was wrong. I'm so fed up with the crap from this dealership and their LOUSY LYING STAFF. You can bet if they dont willingly repay me the money I spent to have these bulbs reinstalled I'll be taking them to small claims court to get my money back. I am SO fed up with the lies and fighting when there is no need of it. Rachel does not know the meaning of customer service. If you dont agree with her she will send double the time it would have taken to fix your car, fighting with you instead! Blows my mind that the General manager allows this crap. More