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Lia Chrysler Jeep Dodge RAM Northampton

Northampton, MA

4.9
149 Reviews

263 King St

Northampton, MA

01060

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Showing 149 reviews

March 21, 2023

As always, excellent service! Hayley Fairman is the best. Courteous, knowledgeable, efficient—an asset to the dealership! Always sets me up with an appointment right away when I n More

by zappa52017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley Fairman, Jeremy Stone
Mar 23, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Hi, Zappa52017! Thanks so much for the awesome review of Hayley. She's a gem and we're so happy you think so, too. We look forward to helping you keep your Jeep running smoothly for years to come. See you next time!

March 02, 2023

One two three four five six seven eight nine ten eleven twelve thirteen fourteen and fifteen. More

by kodyandkip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Mar 06, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thanks for the 5-star rating, Kody and Kip!

February 21, 2023

I was there for oils change and tire rotation. I asked service rep if they rotate the spare tire in. She stated they found asked. The tire spare tire was not rotated in More

by Reenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Fairman
January 31, 2023

I was impressed with the knowledge that David Sepavich had (and shared) about the operation of all the computer systems, etc. on the Jeep Compass. He went over all the fine points of the systems and expl More

by John's Old Lady
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 01, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Hi, John's Old Lady! Thanks so much for taking the time to tell us everything you enjoyed about your experience with David. We're delighted you benefitted from his Jeep expertise. We wish you all the best in the new Jeep and hope to work with you again some day!

January 24, 2023

Visit was very good, Hayley fair man explained everything very well, plus the service was completed quickly thanks More

by DFlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley Fairmen, Jeremy Stone
Jan 25, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thank you for the positive feedback, DFlynn! We're happy to know of your satisfaction with Hayley's efforts to get your Jeep's service handled efficiently and get you safely back on the road in good time. We hope to make your next appointment just as reliable. Thanks for choosing Lia CJDR!

January 23, 2023

Haley Fairman (Service Dept. ) is always helpful. She is honest regarding any suggested repairs and keeps you informed during the time your vehicle is being serviced. I appreciate More

by onlyveggies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Fairman
Jan 25, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

We appreciate hearing from you, onlyveggies! Thanks so much for letting us know how your service visit became a pleasant and informative experience, thanks to Hayley's support and insight. We certainly hope you will visit our service department again some day. Pleasant journeys until then!

November 02, 2021

We had a very positive experience at this dealership. A friendly staff that welcomed us and were eager to help! More

by Dlnoyes2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devante Beltran
Nov 03, 2021 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thank you so much for your wonderful review! We are delighted that our team could provide you with top-notch service and make your experience with us remarkable! Please do not hesitate to let us know if there is ever anything more that we may help you with in the future. Safe travels!

October 27, 2021

I recently purchased a Ram truck from Lia CJDR in Northampton, MA. Amanda Brainerd was our salesperson I was highly impressed with Amber as she exceeded our expectations, and made the buying experi More

by Aaron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Brainerd
Oct 28, 2021 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Aaron, Congratulations on your new Ram! Providing a top-notch car buying experience is always our goal, and we are delighted that Amber's efforts met your satisfaction! She will be honored to have earned your kind recommendation. We thank you for your 5-star review, and we hope to see you again when the time comes for your vehicle's first service!

July 13, 2021

From the moment we walked onto the showroom floor, Paul, our salesman was helpful. (he told us where the restroom was) We found the car exactly as described on cars.com on the sales lot. Paul was always re More

by coachjones22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Folta
Jul 13, 2021 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thank you so much for taking the time to share this excellent review! We are honored to have had the opportunity to do business with you, and we are delighted that Paul provided you with 5-star service and made your visit an all-around success. It is our pleasure to assist you in any way possible, and we hope for an opportunity to work with you again in the future. We wish you the warmest congratulations on your new vehicle- on behalf of Paul and the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 01, 2020

Amber was my sales representative at Lia Jeep/Dodge in Northampton. My car buying experience was awesome. I Would recommend this dealer to anyone looking for a car. Very professional and responsive to c More

by G.P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber
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