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Lia Chrysler Jeep Dodge RAM Northampton

Northampton, MA

Overview
Reviews
Vehicles
4.9
149 Reviews
Call Dealership (855) 315-8182

263 King St

Northampton, MA

01060

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Showing 149 reviews

June 30, 2023

Although it took longer than expected to get it into service , than longer for the repairs, Anthony Paoletta was the best and made it happen ! He’s the best ! More

by gcasandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Paoletta
Report | Print
Jul 06, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thank you for stopping by to share some positive feedback on your service visit with Anthony! We're happy he handled your Jeep's needs proactively to make this a more convenient experience for you. Please come see us again some day!

June 01, 2023

Tony Paoletta was a great help when my car needed to be towed and fixed at the Lia Chrysler Jeep Dodge Ram dealership. He assured me that they would fit me in somehow, and that they would fix the problem a More

by KELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Paoletta, Jeremy Stone
Report | Print
Jun 05, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Kelley, thanks so much for stopping by to share positive feedback on your experience with Tony! We're glad his support and communication helped to alleviate some of your stress during this crisis. We wish you the safest of travels until our paths cross again!

May 21, 2023

Outstanding service for our 2022 gladiator, thank you Anthony Paoletta ! Lia Jeep is the Best dealership we have ever encountered More

by Powerguy1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Paoletta
Report | Print
May 23, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thanks for your outstanding review of Anthony and our dealership! We're delighted Anthony provided you with the support and communication you needed to make this an exceptional service visit. Please come see us again some day!

April 28, 2023

There was a miscommunication with the length of time my vehicle would be down for a recall Repair/Replacement but they were able to assure me that a vehicle would be made at my disposal if my truck would h More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley Fairman
Report | Print
May 11, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thanks for your thoughtful feedback, Kat! We sincerely appreciate your business and your patience with our service department. It is our goal to make your vehicle's visit as convenient as possible, so we're pleased our team turned this into an overall positive experience by accommodating an alternate form of transportation. Thank you for choosing Lia CJDR for your automotive needs!

April 27, 2023

We worked with Dave Sepavich to lease our new Jeep Grand Cherokee 4xe... he was great! More

by hildreth91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Lyne
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May 11, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Excellent! Thanks for taking the time to let us know how pleased you were with Dave's assistance during your transaction. We're delighted his support helped to make this a pleasant experience for you. Congrats on the new Jeep Grand Cherokee! We hope you're loving it, and we wish you all the best in your adventures to come, from the whole team at Lia CJDR!

April 26, 2023

Place is clean, friendly, comfortable, everyone was easy going. I had a great experience, would highly recommend. More

by egonzalez112210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave sepavich
Report | Print
Apr 26, 2023 -

egonzalez112210 responded

Dave Sepavich made the process very easy along with the finance team. I would definitely go back and highly recommend this place to everyone!

April 21, 2023

Hayley is the best service advisor! Always so helpful and knowledgeable, also she is really pretty! More

by bevtatro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley Fairman
Report | Print
May 09, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Thanks for your lovely review, Bev! We're delighted you have enjoyed working with Hayley as your service advisor. She's a gem. Please don't hesitate to give us a call when the Lia CJDR team may assist you again!

April 13, 2023

Great job and service. They were quick efficient and really professional. I will definitely be a repeat customer. More

by sam377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Stone
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April 07, 2023

Hayley Fairman, our Service Rep, did a great job keeping us informed and aware. And she carefully explained the work accomplished and the charges. More

by David
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hayley Fairman
Report | Print
March 24, 2023

Excellent service department, fast courteous service, Hayley Fairman ,service manager, ensured that my tire was fixed quickly and safely .She was honest and She kept me informed throughout the visit. N More

by bridgetemcc124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayley Freeman
Report | Print
Mar 24, 2023 -

Lia Chrysler Jeep Dodge RAM Northampton responded

Bridget, thank you for stopping by to let us know how pleased you were with the outstanding service Hayley provided for you! That means everything to us and we hope to always emulate this positive experience for you in future visits. We'll see you next time!

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