Lia Chrysler Jeep Dodge RAM Northampton

We bought new car/used car for our daughter Graciella was the one who took care of us, and right from the start she was a breath of fresh air. Her enthusiasm for her job is very evident, as is h Graciella was the one who took care of us, and right from the start she was a breath of fresh air. Her enthusiasm for her job is very evident, as is her genuine disposition. She exceeded our expectations! She called to follow up with us, even asked how our daughter was doing, and how she was enjoying her car, and if she could do anything else for us. I have recommended her to many of my daughters friends who are looking for their first car. More

No courtesy here I recently purchased a used vehicle from Lia CJDR. While I LOVE my "new-to-me" vehicle & the salesperson was pleasant, I could not be more unhappy & I recently purchased a used vehicle from Lia CJDR. While I LOVE my "new-to-me" vehicle & the salesperson was pleasant, I could not be more unhappy & disappointed with my experience. After picking up it up, I noticed the oil change sticker was not changed at the left corner of the windshield, prompting me to call & ask if the oil had indeed been changed as it was now over that mileage before the vehicle was delivered to me. They had told me yes it was. I was going to be taking a trip so to ensure the oil was good, I took it to an independent business. Indeed the oil was NOT changed, it was a lie...the oil was dirty...& I know this because the service tech showed me the dirty oil on his fingertips. To top it off, I was not made aware that this vehicle was in need of power steering fluid (it was WELL below the minimum limit) & windshield washer (also at a very low limit which would have been nice to have filled AS A COURTESY)... I was very disappointed & quite frustrated that they did not top off any engine fluids or provide the necessary oil change to deliver this vehicle to me. Is this not common practice or at the very least common decency when you buy a "certified used vehicle"??? On a vehicle that I just spent a great del of money on, I ended up having to pay for an oil change & hydraulic fluid for power steering within 2 weeks of purchase. Not fair!!!! The day I picked up my new car, I had to ASK for my new registration before leaving, as it was somewhere in the dealership & not with my vehicle – good thing I thought of it. Next, I find out that they do not do their own inspections so you are expected to take the vehicle across the street with a voucher once it is delivered to you. Ok fine. But in the 2 days that the dealership had the car before I picked it up, they could not arrange to have that done for me AS A COURTESY?? When I did go days later to get the car inspected (because the other dealership was not open for inspections upon picking up my vehicle, causing me to have to go back), the voucher was not with my registration as promised when I picked it up days before. This caused a delay in my inspection, where I would have also had to pay for it, had the voucher not been recovered. Thankfully & luckily for me, someone from Lia CJDR delivered it to me after I called them to locate its whereabouts - guess I should be thankful. First I would say go elsewhere for a used vehicle, but if you should choose to make a purchase... make darn sure you open the hood & check all engine fluids to make sure they are topped off as they should be & be diligent about ensuring the oil change. These are necessities. Don't expect common courtesy either...there is none. Completely frustrating experience, I will not be back. More

Outstanding customer service Jeremy provided excellent customer service. I had a problem with a part and he took care of it in a timely manner. I was very impressed. Jeremy provided excellent customer service. I had a problem with a part and he took care of it in a timely manner. I was very impressed. More

Great follow through Justin, the manager, helped me get the second key that had been lost when we originally purchased our Jeep. It may seem like a little thing to some b Justin, the manager, helped me get the second key that had been lost when we originally purchased our Jeep. It may seem like a little thing to some but we really appreciated that we could count on him to keep his word! Thanks Justin 👍🏻 More

Go anywhere else. Worst service department I have every seen. I brought my Hellcat back with a bad bearing noise. Had some kid in street clothes and his coffee in hand Worst service department I have every seen. I brought my Hellcat back with a bad bearing noise. Had some kid in street clothes and his coffee in hand sent over to listen to it. He said it was ok. I told him I have been in maintenance for over 20 years and it's not OK. He told me all hellcats sound like that. The guy at the counter said I was worried about nothing. As soon as I left the dealerships my friend with a hellcat called me, I meet up with him and it was a huge difference in sound from his car to mine. I sent in a request for service and I still haven't heard from them. The next day I went to Metro Dodge and they had their SRT tech look at it and as soon as I started it he said it need a new supercharger. They replaced the supercharger is less than a day. That's where I'll be going for all my maintenance and I recommend everyone to do the same. More

The best car buying experience I have ever had I have had quite a few car buying experiences and this was BY FAR the best experience I have ever had purchasing from a dealership. Audra Alexander is I have had quite a few car buying experiences and this was BY FAR the best experience I have ever had purchasing from a dealership. Audra Alexander is a sales consultant there and is one of the most knowledgeable people I have ever met when it comes to the annoying and sometimes painful process of looking into a new vehicle. Long story short, I owned a VW GTI that I just bought less than 2 years ago that I absolutely loved and had 0 intentions of trading it. It was such a fun car, it was my baby. Audra could tell the attachment I had to my GTI and was very sensitive to it. She even reassured this was what I wanted to do before starting to run numbers. I told her what I thought I wanted and what I wanted to spend. She found the EXACT Jeep I was looking for with every option I was considering when making this move. It hit every item on my check list in what I wanted in my next vehicle, and they just happened to have one in inventory. After working with Audra who knew EVERYTHING about the Jeep Renegade I was about to purchase and explained it all to a ‘T’, Anissa the finance manager comes in for the close. She was so cool, there was never a ‘hard sell’ or any pressure what so ever. I was so pleased by the overall experience of buying a car, I am almost speechless. The last car buying experience I had was when I purchased the GTI. I LOVED the car but it was one of the worst sales experiences. This was the total opposite of that. Audra Alexander knows her product, what deals are available through the mfg, and is one of the coolest people to just talk to. 11 out of 10, 6 stars, 110% satisfied! More

Service Center resembles a Benny Hill episode I'm writing this review of the service center, and the management staff. I brought my "certified pre-owned" Wrangler in with a leaky cooling system I'm writing this review of the service center, and the management staff. I brought my "certified pre-owned" Wrangler in with a leaky cooling system under factory warranty (35k miles). Upon picking up the vehicle, the service advisor explained that I must have some enemies in the area, because my cooling system was full of sludge as a result of someone sabotaging my engine. The radiator had been clogged up with the sediment and could no longer pass coolant. They replaced the radiator and performed a flush of the cooling system. A few months later, the radiator failed again. They replaced the radiator under a part warranty, since my Jeep was no longer under the factory warranty. After this repair, I had air in the heater core, and very little heat. I brought it back and they somehow fixed the air problem in my heater core, but there was very little heat. In October of 2016, the radiator failed again, and it was still under a part warranty, so they replaced the radiator once more. Two months later, in December of 2016, the heater core finally failed (leaking) and I brought it in. They tried to charge me $1100 for the repair and I did not agree to the repair. After some digging on the Jeep forums, I found that the proper repair procedure for sludge in the cooling system was not followed. According to StarCase 12307000008, the proper procedure for repairing coolant sludge is to replace the radiator, the heater core, the engine oil adaptor and the radiator cap. The dealership took the easy way out, and only replaced the radiator on the initial failure caused by the blockage from the sludge. After complaining about this to the General Manager, I was told that "at some point, I need to man up and take financial responsibility for these repairs." I opened up a case with Jeep customer care, and they agreed with me that the repairs were not performed correctly and agreed to replace the four previously mentioned components. They agree to let Bertera Jeep in Westfield perform the repairs, so I pickjed up my Jeep from Lia and brought it to Westfield. At this point, I have been without my Jeep for over 3 weeks. Here's where my story turns for the worse. 4 days later, I received a call from Jeep customer care stating that they would not pay for the repairs afterall; the reason? My certified pre-owned jeep's prior use was an Enterprise Rental Car daily rental. The prior owner to Lia CDJR was Artioli Auto Group, operating as Northampton Chrysler Dodge Jeep Ram. This dealership committed two counts of dealership fraud, because they did not disclose to me during the negotiation process, or on my purchase agreement that the car was formerly a daily rental belonging to Enterprise. Furthermore, in the deal, I purchased a Zurich Shield Service contract, and Artioli then took my $2250 and purchased a substandard Chrysler Service contract and pocketed the difference. Jeep Customer Care did not care that I was defrauded, and has not granted me relief on the heater core replacement, or the other components. I filed a complaint with the MAssachusetts Attorney Generals office. Once the AGs office contacted Lia, the new General Manager (Justin) invited me up to the dealership to talk about option to "make all this right". Once I arrived with my girlfriend, he offered to sell me a new and used Jeep, and take my Jeep in as a trade. The deals he offered me were no better than what I could have negotiated as a random customer off the street. Needless to say, I walked away from those offers, as I would not enter into a transaction where they were going to be profiting. I will never bring my Jeep to this establishment again, nor will I buy a Jeep again due to the Jeep Customer Care response. They had no sympathy for me whatosever after learning that I was defrauded by the Artioli group. As of this review, I am filing complaints against the Artioli Auto Group, and will be giving them a chance to make me whole under MGL 93A. If they do not, I will be seeking legal action against them. I have taken my Jeep to Greg's in Westfield to have the heater core replaced. DO NOT bring your Jeep to this dealership for service, unless its for an oil change or other small items. Instead of researching why there was sludge in the cooling system either in the Jeep service system, or on the internet, they were quick to blame me for my obvious character flaws that make others in my life sabotage my engine with sludge. More

be afraid......be very afraid! I bought a used SUV there and it wasn't a Jeep,Chrysler,or Dodge so after I brought it back there for an oil leak that I noticed in a matter of days. I bought a used SUV there and it wasn't a Jeep,Chrysler,or Dodge so after I brought it back there for an oil leak that I noticed in a matter of days. They suggested i drop it off for them to look at. I bring it on a Saturday morning and the rental for me wasn't ready for me as promised so I lose 15 minutes there while they find something for me. 6 hours later i get a call saying that yes i have an oil leak( i could tell that by the stains on my garage floor!) So i am told to bring back the rental and they'll make an appt with Ford and let me know when it is so I can bring it there to get fixed. I kindly say that they will get their rental back when I get my car back. Three days later its supposedly fixed so i pick it up and low and behold still dripping oil. To top it all off not one phone call from the salesperson who gladly took the coin but can't be bothered with anything else. This place should be closed! More

Helpful but slow I recently brought in my 2012 Jeep compass to be serviced and also wanted to get some numbers for leasing a new jeep. The service part of the dealers I recently brought in my 2012 Jeep compass to be serviced and also wanted to get some numbers for leasing a new jeep. The service part of the dealership was a little slow in receiving the parts and it took almost a week to get my car back, they did however provide me with a great loaner which was very helpful and appreciated! I also was working with Melanie to get some numbers on a Jeep renegade. I didn't love the car and asked for some numbers on a Jeep Cherokee. I never heard back from anyone at the dealership regarding the appraisal of my Jeep after it was there for a week (every other dealership I've been to appraised my car in about 5 minutes) and didn't hear back regarding the possibility on a Jeep Cherokee. I did like the car a great deal as that was the loaner car that I was driving. However, I got a great deal on a RAV4 and didn't want to wait to hear from Jeep anymore so I moved forward with the RAV4. Everyone at the dealer was very nice but they didn't seem to want your business as much as some other car dealers I've visited this week. If you're really interested in a Jeep I think this would be a good place to go, and Melanie was pleasant to work with. More

first time for service I bought my jeep in june of 14, paid just under 40 g,, I love my jeep,, but hate this dealership, I bring my baby in for its first service,,i have a l I bought my jeep in june of 14, paid just under 40 g,, I love my jeep,, but hate this dealership, I bring my baby in for its first service,,i have a laundry list of things,, most important is the tranny, does not like to shift under load,, so I make an appointment, its a week away,, so I drop my jeep off 8am,, thurs the 19th of march 2015. so I call them on Monday the 23rd, the haven't looked at my jeep. call Tuesday.. haven't looked at my jeep.. called Wednesday haven't looked at my jeep YET, now im paying 20 bucks a day on rental for insurance, its a big taho, in it for 120 bucks for gas, . so I call on Thursday,, they still haven't looked at my jeep, told the service guy,, give me a copy of service report and put my keys and report up front,, im coming to get my jeep at 6pm, I then called and talked to the manager of the place, joe,, tell him my story,, ok he goes ill call you right back let me look into this,,,i left work joe did not call me back,,i get to dealership get my paperwork and keys and turn to leave and almost bumped into some guy, turns out to be joe,, I said why didn't you call me back,,reply,, I was busy... not to busy to take my 40 grand,, I just shook my head and walked out the showroom door,,,he followed me oout and said the his guy told me that he couldn't get to my jeep right away, I said no he did not,, so he started to argue with me about that, I said I paid 40 grand for this jeep,, and first time I bring it in I get xxxx service, I turned and walked away and the threw up his arms and said to xxxx with this and stormed back inside, I got my jeep and left,, I will not go back to that place, I will never recommend it,, and jeep is going to get this same story,, and I will get this to lia car who now runs the place, and see what they have to say,, this site is old still have the old crew that was there when I bought my jeep,, dan s was a great sales man, murry and the rest were just as good,,, that's the only praise I give this place,, but there all gone now,, thanks for listening,, stay away from this place, or you will be the next to write a beautiful review like me,,, dave alexander More