Lia Chrysler Jeep Dodge RAM Northampton

Less Than 1 Star December 2017 - I waited five hours to meet with a salesman and after all that time, they didn't honor a promotion that they had sent me in the mail a December 2017 - I waited five hours to meet with a salesman and after all that time, they didn't honor a promotion that they had sent me in the mail and had been openly advertising. I worked with Justin (not Desautels, some guy who said he started earlier in the week) who was rude, left me at his desk for hours at a time, and made me feel as though I was inconveniencing him by asking to price out different options. If you like waiting around all day to get the worst price possible - go to this dealership. More

What is going on there!!!! Sent my wife in to look at a Jeep. She was having an issue with a salesperson. justin brought her into his office where he proceeded to ask her if sh Sent my wife in to look at a Jeep. She was having an issue with a salesperson. justin brought her into his office where he proceeded to ask her if she would like to go down on him for a better deal. Wrote a letter to ownership and they told me to contact the legal department. xxx More

Audra was very knowledgeable and very helpful I am currently leasing a 2016 Ram 1500 Bighorn and have to make a decision by February. Audra was very patient and answered all of the questions I had I am currently leasing a 2016 Ram 1500 Bighorn and have to make a decision by February. Audra was very patient and answered all of the questions I had without being pushy. She didn’t use any cheesy sales pitches, she treated me like a friend. For that, I would definitely recommend this dealership and return myself when the timing is better. More

Sold me a car that is my dream car they sell good quality cars, everybody is friendly there, you feel like your with family, I drove 2 hrs. to get there because of the deals they had, T they sell good quality cars, everybody is friendly there, you feel like your with family, I drove 2 hrs. to get there because of the deals they had, Trevor, Issi, and Justin are the people that helped me and they were fun to be around and I got a great deal, I would take the drive again to buy a car More

10X better with Justin! My rating is based on Justin becomong the new GM. Our first experience w/ this dealer was NOT a good 1. We bought 2 cars & refered 2 people there, wh My rating is based on Justin becomong the new GM. Our first experience w/ this dealer was NOT a good 1. We bought 2 cars & refered 2 people there, who purchased cars. The customer service was horrible & the sales person would NEVER return my phone calls! He wanted the sale & once he got it- that was it! No more contact! Lies & broken promises. I had an issue with my Jeep & had to take it in for service. I spoke with the new GM, Justin & he made sure i was taken care of. He has gone above & beyond! Since Justin has taken over we have purchased 3 new cars & it has been the best experience ever! The crew there is so helpful & great! I would highly recommend going there to look for a new car, you will not get better service anywhere ekse! More

Car for my daughter My daughter and I went to the dealership, and was approached by Gracie, she was friendly and eager to find what we were looking for. Gracie was very h My daughter and I went to the dealership, and was approached by Gracie, she was friendly and eager to find what we were looking for. Gracie was very helpful and very considerate to our needs. Gracie is full of energy and an asset to the dealership. It was a joy to have her help us. More

LCJDR Northampton I recently purchased a 2014 Jeep Cherokee form LCJDR Northampton. The staff are wonderful, the office is beautiful and clean, and they have a great se I recently purchased a 2014 Jeep Cherokee form LCJDR Northampton. The staff are wonderful, the office is beautiful and clean, and they have a great selection. I had the pleasure of meeting Audra who helped me pick out my new Jeep. She is friendly, personable, and knowledgeable. She is honest and patient and is proficient at what she does. Audra went above and beyond to accommodate my vehicle preferences and my financial needs. When she saw my old Jeep that I pulled up in practically in shambles, she saw to it that I drove home in my new vehicle that night! Anissa, the GM, is also a very personable and wonderful to work with. He sat with us for over an hour and made sure that we were happy with our decision and that I understood all of the paperwork. He truly takes pride in his employees and business. Anissa provided us with excellent customer service and was also very accommodating to our needs. He leads by example and holds a high standard for his staff. Every person that you come across in this company will provide you with excellent service. I fully recommend LCJDR Northampton to anyone looking to buy a new or used vehicles. More

Went in to look at buing a car, glad I didn't!!! Tried to hit me with over $400 in title fees illegally (MA is $5 MAX for signing over a title no other paperwork) OVERPRICED cars!! Tried to hit me with over $400 in title fees illegally (MA is $5 MAX for signing over a title no other paperwork) OVERPRICED cars!! More

Jeep Patriot for the win I stumbled into Lia Jeep Dodge RAM Northampton around 7 times before I was able to find the vehicle I wanted. Graciella, AKA Gracie, was the first ass I stumbled into Lia Jeep Dodge RAM Northampton around 7 times before I was able to find the vehicle I wanted. Graciella, AKA Gracie, was the first associate to approach me and help me find the Jeep for me. Although I struggle with commitment, I agreed to buy two other cars before I finally settled on the Jeep Patriot, Gracie helped me the entire way. She was patient, although I wouldn't blame her if she wasn't due to me going back and forth on committing to a particular vehicle, she was incredibly friendly and she helped me realize when I found the Jeep for me. Overall the experience was probably more painful for her, for dealing with me for over 2 weeks, than it was for me and my fear of commitment. Stop by Lia Northampton and see Gracie for your next car buying experience, she's fun and she'll get you in the right vehicle. More

We bought new car/used car for our daughter Graciella was the one who took care of us, and right from the start she was a breath of fresh air. Her enthusiasm for her job is very evident, as is h Graciella was the one who took care of us, and right from the start she was a breath of fresh air. Her enthusiasm for her job is very evident, as is her genuine disposition. She exceeded our expectations! She called to follow up with us, even asked how our daughter was doing, and how she was enjoying her car, and if she could do anything else for us. I have recommended her to many of my daughters friends who are looking for their first car. More