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Lexus of Woodland Hills

Woodland Hills, CA

4.8
685 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 685 reviews

March 09, 2023

I have been a customer of Lexus of Woodland Hills for a long time and the reason for return visits is because of their professional service personnel who provide accurate and timely information. My servic More

by Welcome125
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Mar 09, 2023 -

Lexus of Woodland Hills responded

Thank you for your awesome rating! We strive to provide the quality service our customers will return for and we're thrilled Sherry and our team always deliver! We look forward to continuing to provide you with the 5-star service you deserve. Take care. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

March 08, 2023

My rep, Sajad, was incredibly helpful and patient with all my questions and requests. I am very pleased with my new vehicle and would recommend this dealership to anyone. More

by igar0261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sajad, Mark
Mar 08, 2023 -

Lexus of Woodland Hills responded

We're thrilled to hear you're loving your new vehicle! Thank you for choosing Lexus of Woodland Hills! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

March 01, 2023

My service advisor, Andy was very helpful. He made sure my car is taken cared of and that I get as much discounts available. He patiently explained everything to me about repairs that need to More

by vszwed829
Recommend Dealer
Yes
Employees Worked With
John Andrew Benson
Mar 01, 2023 -

Lexus of Woodland Hills responded

Thank you for your excellent rating! Customer satisfaction is our top priority & we're so proud of Andy for delivering the 5-star visit you deserve. Visit us again soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

March 01, 2023

Very pleasant and informative service reps and resolved the issue reported and I am satisfied with services More

by Ravi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lopez, Nancy Alba
Mar 01, 2023 -

Lexus of Woodland Hills responded

Thank you, Ravi! We're happy to hear our team worked hard and delivered an excellent visit. We look forward to working with you again soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

February 17, 2023

I have been coming to Lexus of Woodland Hills for 23 years for service. Sherry ensures me that my car will be returned to me fixed and safe to drive. She is kind and thoughtful and I don't know what More

by kroppc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Feb 20, 2023 -

Lexus of Woodland Hills responded

It's been wonderful taking care of you all these years and we're so proud of Sherry for always ensuring you enjoy your visits! Thank you for choosing us, we look forward to many more years together. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 30, 2023

Service to replace radio antenna was thorough and cost was fair. My rep, Farah Nassir,i was very attentive to my every concern and questions, and I could not speak more highly of her. When I picked up More

by taxpro1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farah Nassiri
Jan 30, 2023 -

taxpro1040 responded

Great service Dept. Personnel very attentive and friendly !

Jan 30, 2023 -

taxpro1040 responded

Very satisfied!

Feb 20, 2023 -

Lexus of Woodland Hills responded

We're very happy to see our team did a great job replacing your antenna and your vehicle looked as good as new when you picked it up. Thanks for sharing your experience and please let us know should you ever need anything else. We're here to help. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 19, 2023

I received excellent service. Andy my service advisor was very honest and professional. I would recommend this dealership. More

by Romerocjesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Jan 19, 2023 -

Lexus of Woodland Hills responded

We take pride in providing quality service and we couldn't be happier that Andy provided you with just that. Thank you so much for choosing us here for all of your Lexus needs. We appreciate this 5-star review and we look forward to seeing you here at your next visit. Hope all is well. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 19, 2023

I received the common use car salesman pitch horrible experience I attempted to negotiate and drove from Long Beach to Woodland Hills for nothing big waste of time. More

by Tony Esparza
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Nikolai
Jan 19, 2023 -

Lexus of Woodland Hills responded

Tony, We're disappointed you were dissatisfied with your experience, but we do not negotiate on pre-owned vehicles. Each pre-owned vehicle has one competitive price. Our Clear Price pricing program is designed to make the customer experience better. You can learn more about this pricing program here https://www.lexusofwoodlandhills.com/clear-price-lexus-of-woodland-hills.htm and should you like to discuss this pricing program or anything else further, please feel free to contact me. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 14, 2023

Always professional and willing to help. The staff has made owning a Lexus and servicing it as easy as possible. More

by Ebordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria and Faraha, Laurence Beerman
Jan 16, 2023 -

Lexus of Woodland Hills responded

Thank you, Ebordo! We look forward to always providing you with 5-star service! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 10, 2023

Great service from Sherry Mak and the team at the dealership. Timely and accurate cost estimate. More

by L
Recommend Dealer
Yes
Employees Worked With
Ly Do, Sherry Mak
Jan 11, 2023 -

Lexus of Woodland Hills responded

L, it's so nice to hear that Sherry and our team provided you with a quick and easy visit! Hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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