Lexus of Woodland Hills | Page 70

Vista always puts the customer first. That's why I've been going to them for 20 years since they opened. Even after I moved from the area , I drive the extra distance (30 miles)because of the people and been going to them for 20 years since they opened. Even after I moved from the area , I drive the extra distance (30 miles)because of the people and their service commitment. Steve in Service is always on top of any issue associated with service. Keeps you informed at each step. Friendly and efficient. Michael Sachs assisted me in buying my leased GX470. He was prompt in responding to my calls , had everything ready when I arrived . Explained all the options open to me in a clear and forthright manner.Closed the transaction in an efficient. Tim Mitchell has always been very responsive from the very beginning when I leased my first LS400. In this case , even though it wasn't his sale , he checked to make sure I received all the support I needed. Good people with a 'real' commitment to top notch service. More

These folks go out of their way to keep you happy. Always friendly, prompt and go the extra mile to help if there are problems. My battery died hours after my RX-350 was in for service. They replaced it with friendly, prompt and go the extra mile to help if there are problems. My battery died hours after my RX-350 was in for service. They replaced it without charge. Highly recommend to anyone who values a trusted relationship with a dealer/service department. More

I had a wonderful experiance at Vista Lexus. Everyone was very patient and helpful. Harry went above and beyond with information and made me feel very comfortable with my decision. The only issue that I had very patient and helpful. Harry went above and beyond with information and made me feel very comfortable with my decision. The only issue that I had I wish that my Lexus trade in was worth more. More

I am feeling in a writing mood, and this commentary is overdue. I see that the Frances family and Vista Lexus are about to celebrate our 20th anniversary. So this is really long overdue. We are now loo overdue. I see that the Frances family and Vista Lexus are about to celebrate our 20th anniversary. So this is really long overdue. We are now looking at purchasing our 11th car from Vista Lexus. This loyalty to Vista I assure you has been earned. Starting with a very knowledgeable and professional sales team. Those that I have interfaced with over the years are Tim Mitchell, Mike Brown, and Michael Sachs all working under the astute direction of Sally Smeed. I am not going to tell you I always get the cheapest price, but, after 20 years, I know I always got the best deal. They have always made me feel very comfortable...like one of the family. The best part of the Vista passion, however, is not the sales experience. It is the service experience. Let's face it, as much as I enjoy the interfacing with the sales team, the lion share of my time at Vista is spent with the service department. A minimum of two cars being serviced every 5,000 miles over all those years is exponentially greater than the time spent with sales. One bad experience with the service department can cost a dealership a customer.In my twenty year history with the Vista service department, their performance has been nothing short of superior. Service manager Steve Schwartz is most professional in his running the center and creates a very warm and friendly environment. He leads a team of very caring and knowledgeable service consultants. I have been driving for going on 54 years. During that time I have owned quite a few cars starting with a 1953 Henry J and going to Mercedes Benzs, BMWs, and a great deal of everything in-between. In all those years I have never dealt with a better group of service technicians than I have experienced at Vista Lexus; and that includes service departments at two other Lexus dealerships. I have also never been negatively surprised by the service costs. It is Mr. Schwartz and this outstanding team that, on a regular schedule, cements my loyalty to Vista. Thank you Vista! More

Michael Sachs did not waste my time like all the other dealers that I was negotiating with. I walked in and received a lower quote from him then I did after negotating with other dealers for hours. I wo dealers that I was negotiating with. I walked in and received a lower quote from him then I did after negotating with other dealers for hours. I would deffinetly recomend him to anyone and he will be the first one I go to for my next. More

LEASED TWO CARS FROM LARRY ELLIS AT VISTA. I HAVE BOUGHT OR LEASED MANY CARS IN THE PAST, BUT NEVER FELT AS GOOD AS I DID AFTER THE TRANSACTION WAS COMLETE. LARRY REALLY IS THE BEST. I ALSO MET THE SERVI OR LEASED MANY CARS IN THE PAST, BUT NEVER FELT AS GOOD AS I DID AFTER THE TRANSACTION WAS COMLETE. LARRY REALLY IS THE BEST. I ALSO MET THE SERVICE MANAGER AND THE GENERAL MANAGER AND FELT VERY GOOD ABOUT THE WAY THEY HANDLED THEMSELVES. More

This weekend, I leased an ES 350 from Vista Lexus and dealt with Michael Sachs. Unlike other dealerships, the employees at this location were very professional and did not talk down to customers. They si dealt with Michael Sachs. Unlike other dealerships, the employees at this location were very professional and did not talk down to customers. They simply do not apply the same sales pressure that are common at other dealerships. Mr. Sachs and his fellow employees made his customer feel valued. They also have continuty of employees. More

Kudos to Vista Lexus in general and to my salesman, Shawn Gates,in particular. I recently purchased my first pre owned (certified) vehicle for my wife. Having always bought new cars over the past forty year Gates,in particular. I recently purchased my first pre owned (certified) vehicle for my wife. Having always bought new cars over the past forty years, I wasn't quite sure about buying one that was two years old with 48K miles. However, after listening to the advantages and disadvantges as explained by Shawn, I bought a 2008, LS 460 and my wife couldn't be happier. What made the experience more satisfying, was the confidence I felt in reaching a decision when explained by someone with a fudamentally thorough knowledge of the car. Shawn's ability to answer questions and demonstrate on paper how the purchasing of a pre owned and certified car was the best deal for me, was an immediate asset. He also helped me obtain the best possible outcome on getting the most for my trade in. Although it wasn't necessary, Shawn patiently and repeatedly spent his time going over all the car's inner workings with my wife and not just disappearing after the deal was done. I find this a rare and impressive quality. It is my pleasure to recommend Vista Lexus and Shawn Gates. More

Larry Ellis and Sean Gates provided excellent service. Larry Ellis and Sean Gates provided excellent service. Initial contact was made by Larry Ellis via phone...Larry followed with emails, but not in a Larry Ellis and Sean Gates provided excellent service. Initial contact was made by Larry Ellis via phone...Larry followed with emails, but not in an agressive manner. I could tell by the way he handled the phone call and emails that he is a very fine gentlemen. When we arrived at the dealership we were met by Sean Gates...Sean was very helpful in answering all of our questions, and provided very good information and service. He is also a real asset of Vista Lexus. Overall, we feel we had a very good experience, and we would be happy to recommend Vista Lexus. Thank you. Dan Coleman More

I called every dealer in my area to try to find a Lexus RX 350 with the options and color that I was looking for and a fair price that I had in mind after researching the value of the vehicle. Vista Lexus RX 350 with the options and color that I was looking for and a fair price that I had in mind after researching the value of the vehicle. Vista Lexus had the car I wanted and after talking to Harry on the phone I paid them a visit and within an hour and a half I drove out of the lot with a car that I am thrilled with. They gave me a very fair price for my RX300 that I traded in and took care of all the paperwork. The thing that always bothers me at car dealerships is the constant going back and forth between your salesman and the manager and this was not the case. After the sale was finalized I also didn't feel like they were being pushy with the usual LoJack, extended warranty and assorted add ons that dealerships will offer to bump up the sale. The manager Michael Brown was very laid back and very honest. Harry met me at the dealership on his day off after I finished work which was appreciated. The follow up service is also fantastic. I highly recommend them to anyone. I have bought several vehicles over the past 30 years, the last three being Lexus vehicles and this was by far the smoothest and most enjoyable experience that my wife and I have had. I look forward to a long relationship. More