Lexus of Woodland Hills

My wife and I traded in her leased Lexus GS 350 for a Lexus RX. We dealt with Larry Ellis and Michael Sachs. Larry and Michael are very knowledgeable and were excellent in terms of knowing the vehicle Lexus RX. We dealt with Larry Ellis and Michael Sachs. Larry and Michael are very knowledgeable and were excellent in terms of knowing the vehicle and being able to get us the vehicle and the price that we wanted. The only real complaint we had was that we were using a co-signer and were told that the rate and monthly payment would be a certain amount WITH my wife's credit factored in but then when we got to the finance manager we were told something completely different which increased the payment to beyond our price range. However, we were more disappointed with being told the monthly payment was going to be one thing and then finding out that was not accurate. We almost walked out then but eventually were able to come to an arrangement. So overall it was a pleasing experience and the car Larry and Michael were able to get us was phenomenal, we just did not appreciate being told one thing during sales negotiation and then finding out something completely different during finance. The payment was not so much the issue as we could afford both but we didn't appreciate being played like that just to get us in front of the finance manager. There was no haggling over the price because we used the AAA deal but the financing stuff irked us a little bit but not enough to keep us from buying the car obviously. Overall, I would recommend this dealership More

The service manager and Sherry were both OUTSTANDING. They provided the ultimate in customer service being very considerate, identifying the best possible way to address my issue and working very diligen They provided the ultimate in customer service being very considerate, identifying the best possible way to address my issue and working very diligently to resolve the matter as quickly as possible. Sherry kept me well informed throughout the process. The sunroof glass on my Lexus had exploded days before I needed to drive my car on a family vacation. Thanks to Sherry and the service manager I had my car back within 48 hours. I should also mention the Lexus body shop employee who came out to look at the damage. He, too, was extremely polite as well as being knowledgeable and concerned for my safety. Thank you Lexus of Woodland Hills. I was a long term customer of Vista Lexus and with service like yours, I am your devoted customer. More

Thank you for trying your best at attempting to get a good deal for that CT200h. Hopefully I can work with you and Tim Mitchell again in the near future. good deal for that CT200h. Hopefully I can work with you and Tim Mitchell again in the near future. More

Michael Sachs was a joy to work with. He has a great sense of humor, he is considerate, and he gave me a great price on a new car. sense of humor, he is considerate, and he gave me a great price on a new car. More

I used the service dept,2 years ago and was extremely satisfied in the quality,efficiency and price of the service on my RX400h. I began going into the sales dept.several months ago, although I was not r satisfied in the quality,efficiency and price of the service on my RX400h. I began going into the sales dept.several months ago, although I was not ready to purchase , the sales personnel were always friendly and eager to answer any question. More

The people were friendly , helpful and informative. I was relieved when I left and very happy with my lease. The employee Jerry explained all needed to know on the car. was relieved when I left and very happy with my lease. The employee Jerry explained all needed to know on the car. More

Easy transaction, no hassle. I feel like I was given a fair price and didn't have to negotiate till death. I had called Larry beforehand and got what I was promised over the phone. fair price and didn't have to negotiate till death. I had called Larry beforehand and got what I was promised over the phone. More

I give the service department at the Lexus Woodland Hills a 5+ because my experience was fantastic! I was able to schedule my appointment for the day after I called with a loaner car so I was able to go bac a 5+ because my experience was fantastic! I was able to schedule my appointment for the day after I called with a loaner car so I was able to go back to work. I was able to call the day of my appointment to postpone my drop off time from 8 am to 1 pm and still keep my loaner car. When I arrived Louis in service quickly attended to me with a friendly affect. He quickly, yet informatively, explained what they were going to service on my 5000 mile free of charge service and got a loaner car for me so I could go to work. I was called when my car was done and was able to trade cars after work at 7 pm (hours of the service department are fabulously convienent). Sherry and Yesenia helped me complete my transaction and I left with a smile. More

I was helped, treated well, and offered a flexible deal. I recommend coming to this location "Woodland Hillls" and getting sold by Marcy or William. Not pushy at all. Extremely professional & reliable 24/7 I recommend coming to this location "Woodland Hillls" and getting sold by Marcy or William. Not pushy at all. Extremely professional & reliable 24/7 More

Marcy is one of the most the most professional sales people I have ever had the pleasure of working with. Most car sales personnel are very pushy. Marcy gave me all the information I needed to make the people I have ever had the pleasure of working with. Most car sales personnel are very pushy. Marcy gave me all the information I needed to make the right decision. She is also fantastic with follow up. If your in the market to purchase a Lexus, Marcy is a no-nonsense, ethical sales person who will work hard to get you the best deal possible. More