Lexus of Woodland Hills

This weekend, I leased an ES 350 from Vista Lexus and dealt with Michael Sachs. Unlike other dealerships, the employees at this location were very professional and did not talk down to customers. They si dealt with Michael Sachs. Unlike other dealerships, the employees at this location were very professional and did not talk down to customers. They simply do not apply the same sales pressure that are common at other dealerships. Mr. Sachs and his fellow employees made his customer feel valued. They also have continuty of employees. More

Kudos to Vista Lexus in general and to my salesman, Shawn Gates,in particular. I recently purchased my first pre owned (certified) vehicle for my wife. Having always bought new cars over the past forty year Gates,in particular. I recently purchased my first pre owned (certified) vehicle for my wife. Having always bought new cars over the past forty years, I wasn't quite sure about buying one that was two years old with 48K miles. However, after listening to the advantages and disadvantges as explained by Shawn, I bought a 2008, LS 460 and my wife couldn't be happier. What made the experience more satisfying, was the confidence I felt in reaching a decision when explained by someone with a fudamentally thorough knowledge of the car. Shawn's ability to answer questions and demonstrate on paper how the purchasing of a pre owned and certified car was the best deal for me, was an immediate asset. He also helped me obtain the best possible outcome on getting the most for my trade in. Although it wasn't necessary, Shawn patiently and repeatedly spent his time going over all the car's inner workings with my wife and not just disappearing after the deal was done. I find this a rare and impressive quality. It is my pleasure to recommend Vista Lexus and Shawn Gates. More

Larry Ellis and Sean Gates provided excellent service. Larry Ellis and Sean Gates provided excellent service. Initial contact was made by Larry Ellis via phone...Larry followed with emails, but not in a Larry Ellis and Sean Gates provided excellent service. Initial contact was made by Larry Ellis via phone...Larry followed with emails, but not in an agressive manner. I could tell by the way he handled the phone call and emails that he is a very fine gentlemen. When we arrived at the dealership we were met by Sean Gates...Sean was very helpful in answering all of our questions, and provided very good information and service. He is also a real asset of Vista Lexus. Overall, we feel we had a very good experience, and we would be happy to recommend Vista Lexus. Thank you. Dan Coleman More

I called every dealer in my area to try to find a Lexus RX 350 with the options and color that I was looking for and a fair price that I had in mind after researching the value of the vehicle. Vista Lexus RX 350 with the options and color that I was looking for and a fair price that I had in mind after researching the value of the vehicle. Vista Lexus had the car I wanted and after talking to Harry on the phone I paid them a visit and within an hour and a half I drove out of the lot with a car that I am thrilled with. They gave me a very fair price for my RX300 that I traded in and took care of all the paperwork. The thing that always bothers me at car dealerships is the constant going back and forth between your salesman and the manager and this was not the case. After the sale was finalized I also didn't feel like they were being pushy with the usual LoJack, extended warranty and assorted add ons that dealerships will offer to bump up the sale. The manager Michael Brown was very laid back and very honest. Harry met me at the dealership on his day off after I finished work which was appreciated. The follow up service is also fantastic. I highly recommend them to anyone. I have bought several vehicles over the past 30 years, the last three being Lexus vehicles and this was by far the smoothest and most enjoyable experience that my wife and I have had. I look forward to a long relationship. More

Most of the time all you hear are complaints. Well, this time I want to take the time to let you know about my extraordinary experience with Vista Lexus and Michael Sachs I had the pleasure of purchasing time I want to take the time to let you know about my extraordinary experience with Vista Lexus and Michael Sachs I had the pleasure of purchasing a 2010 Lexus ES 350 from Michael Sachs. He is the Leasing Manager for Vista Lexus. He was not only friendly, courteous, professional, and respectful of my time but he treated me as if I was part of his family. Michael was also extremely knowledgeable about the ES 350 which helped me make my decision. Given that he patiently answered my questions, I felt extremely comfortable buying a car from the dealership he represents. (I went to 2 other Lexus dealerships) His approachable and amicable demeanor made me feel at ease from the time I walked through the door until I drove out of the dealership with my new car. His sincerity when he both described and praised the car that I was interested in was evident from the beginning. He was as excited as I was about the car, and he was able to give me the detailed information I needed to make a well-informed decision when I purchased the ES. I felt that the negotiation process as to the price of the car was fair and equitable, and was handled in a professional, proficient manner. Roger in the finance department was very helpful and fast! After I purchased the car, it was given to me in perfect condition and I felt as if I were being welcomed into the Vista family. He even introduced me to the General Manager, Sally Smeed which was a really nice touch. Simply put, I had an excellent experience purchasing my car in every aspect possible, and I have enjoyed my car immensely since I bought it. I would definitely recommend Vista Lexus and Michael Sachs to all of my friends, family, and business associates. I am confident that they will receive the same excellent service from Vista that I did recently. I would like to say, "Thank you, Vista Lexus and Michael Sachs for making the purchase of my new car an enjoyable experience. I truly appreciate all that you did for me, and I am looking forward to purchasing more Lexus’s from Vista Lexus in the future." Sincerely, R. Stecher More

It's refreshing to see a dealer respond positively to a customer with a problem 2 years after purchasing a Certifed Preowned Car. That was the case for me when a minor issue was quickly resolved. Kudos customer with a problem 2 years after purchasing a Certifed Preowned Car. That was the case for me when a minor issue was quickly resolved. Kudos to Michael Sachs of the sales department who assisted me in resolving the issue. Since purchasing my car in 2008 I have had several routine service visits and have had excellent results and positive interaction with the staff. Keep up the good work. More

The service repair dept is run by rude, high-strung little man(Steven Schwartz) who seemed annoyed and acted too busy to speak with me. I had to actually follow him around to speak with him. I had a q little man(Steven Schwartz) who seemed annoyed and acted too busy to speak with me. I had to actually follow him around to speak with him. I had a question regarding my rear end sensor system they had installed several years earlier:if it was working properly after fender work had been done by a nearby paint/body shop and was challenging his service agent's statement that it would 1st cost me $1200 for them to check the system. He supported his agent's large fee estimate, explaining he had to remove the fender...then proceeded to tell me they no longer made this system(which should be registering at a range of 15 ft not 5 ft), then stated it probably was a broken sensor or I needed a new computer brain. He refused to put anything in writing but agreed to speak to my insurance agent if they called him. He went on to say they no longer made this system and it was impossible to buy parts...I would probably need a new system. I fortunately was able to locate my warranty and the company is still in business and agreed to meet with me to check out my system. *I have had past concerns re:this service dept identifying "false" & costly repairs (which a 2nd opinion @ a non dlr mechanic verified), so have avoided using this dlrship, however they initially installed my sensor system so I went to them hoping they could be of help. More

CROOKS!! We found a car online that we were interested in a used car advertised by Vista Lexus at a specific sale price. When we went in with the ad which included the VIN#, we were told it was advertise in a used car advertised by Vista Lexus at a specific sale price. When we went in with the ad which included the VIN#, we were told it was advertised at the wrong price "by mistake", even though it had been listed that way for several days and is still listed at that price as I write this. The same exact pricing for the same exact vehicle also appeared on another car sale website--so much for a "mistake" on their website only! They refuse to honor their pricing and we have now notified various consumer groups as well as the BBB and Lexus Corporate, who has said they will look into it. Their practices are a clear violation according to the Federal Trade Commission and have been reported to the FTC, BBB, and the Calif. District Attorney's office. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! They do not honor prices they advertise and in fact violate FTC regulations! More

I love these guys! Been to a lot of other lexus dealers too. The service dept is expensive - and they almost always forget to get your car for you or take forever to do it - almost ALWAYS! So i dont take m too. The service dept is expensive - and they almost always forget to get your car for you or take forever to do it - almost ALWAYS! So i dont take my car to them for service...plus you cant get a loaner car. Thats why they dont get a 5 across the board. On the dealer side, a much better situation. I called 3 dealers looking for a specific model / color and Vista was the only one willing to find it for me. The others flat out lied and told me there werent any in the STATE! Vista found the car (RX330 flint mica / blk int) in 15 minutes and the car was here in 3 days. It was the Dec. to Remember promo and I got a great deal - OVER THE PHONE! didnt even have to mess around. Great guys, my whole family goes to these guys. The only drawback is they can get busy - last time I was handed over to another sales rep after having an appt. It was okay in this case though because he was a great guy too. Not too much pressure....not pushy - but its still a car dealership! Going back this coming december!!!! Edit: Alas, this dealer let me down in the end - took my family's business for granted and really stopped working for us and screwing us on the prices...now i'm at Thousand Oaks Lexus - and am very happy! More