Lexus of Woodland Hills

I am a return customer of Vista Lexus and it is all because of Michael Sachs. He is very friendly, professional and is simply the best at what he does. When you deal with Michael the transaction doesn because of Michael Sachs. He is very friendly, professional and is simply the best at what he does. When you deal with Michael the transaction doesn't end when you drive away. He checks in with you to make sure all is well and cares about the quality of their products and service. I HIGHLY recommend Michael and Vista Lexus. So so happy. Many thanks Michael! More

This review is for the sales team @ Vista Lexus. I This review is for the sales team @ Vista Lexus. I specifically worked with Larry Ellis, Internet manager. About a year ago, Lexus announced the This review is for the sales team @ Vista Lexus. I specifically worked with Larry Ellis, Internet manager. About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lexus, a 2007 Lexus RX350, which saved my life, so I figured I'd go with Lexus again. I initiated contact w/ Larry back in February of this year, after my car accident. I knew the CT 200h was slated to come out in March, so I wanted to have my homework ready. I solicited quotes from several dealerships in Los Angeles and Las Vegas. Larry, of course, was the first to get back to me. He promised me that he would not mark up the car (which is typical for first year releases or for hybrid vehicles) and that he would give me the best, most hassle-free experience. And that he did. Although we had initiated contact back in February, Larry was ever so patient with me as I went back and forth between the various dealerships that responded. As time went on, it looked like Lexus was not going to supply the US with many of these CT 200h's; most were slated for the European markets. That, coupled with rising gas prices anticipated this summer, along with the tragic disaster that struck Japan, many dealerships were not only not willing to sell below MSRP, but were also starting to mark up their cars. Keyes Lexus, which is literally a 5 minute walk from my house, was one of many dealerships I actually stepped into to make a deal. I had my numbers ready and was ready to deal. They didn't have the car I wanted exactly, so I moved up and decided to get the fully loaded one they had on their lot. I believe I went in on Tuesday, 3/15/11. The internet manager was leaving, so he said hi to me and passed me onto a sales associate. The sales associate was young and probably new, but we connected because of our age. Unfortunately, when it came time to deal, the sales associate had to pass us onto a more experienced sales manager, who played games and refused to sell us the car at below MSRP, which the internet manager had me believe we could make a deal. This was after weeks of dealing with several dealerships in the area. I was getting frustrated and fed up with the whole game. I would either get this car at the end of the month, or wait until the 2012 one came out so I could get a used one. On Friday, 3/18, Larry got in contact with me to see how I was doing. I offered my price, but it was too low. However, the one thing Larry did right was to actually negotiate with me until we could both find a number that we would both be happy with. There was also a $1000 Lexus Loyalty Rebate that Larry was able to dig up and qualify me for, which none of the dealerships I talked to even mentioned. In the end, Larry was able to get me the car I wanted for $1500 off MSRP, fully loaded except for PCS/radar cruise control. The whole deal took 1 hour, which consisted of me filling out paperwork. Larry and I made a verbal contract over the phone prior to this and he stood by his word and did not try to pull any fast tricks on me when I actually arrived to his dealership a few minutes late due to LA traffic. The icing on the cake was, Keyes Lexus tried calling me 6 times while I was filling out paperwork. When I was in the office w/ Roger, who is excellent, btw, I finally picked up my phone and Sam, the internet sales manager who passed me off at Keyes Lexus asked me if I wanted to come in to deal. I happily told him I was at Vista Lexus filling out the paperwork for my new CT 200h and that he was too late. There was also an item missing from my car when I took it home, but Larry followed up with me and was able to get it for me. Exemplary customer service. I will definitely be returning. Matt More

Absolutely excellent service on a consistent basis; all employees are very friendly and helpful. The work is excellent as is the turn-around time. My primary service technician, Ralph Martinez, is incred employees are very friendly and helpful. The work is excellent as is the turn-around time. My primary service technician, Ralph Martinez, is incredibly helpful, always in a pleasant mood, is most knowledgeable about my SC420 (despite it being a 2002 model). More

When an auto dealer promises that a transaction will be quick and easy you may be skeptical. When you add the best price available it becomes unique indeed. We did most of our shopping for my wife's RX350 quick and easy you may be skeptical. When you add the best price available it becomes unique indeed. We did most of our shopping for my wife's RX350 sport ute on line. The follow up we received from Larry was professional without being overbearing. He promised a quick and easy transaction and he delivered! Roger in the finance office was low key, warm and welcoming. Overall our experience with these gentlemen and Vista Lexus was a 10 on a 10 scale. We will absolutely recommend them to others! More

Vista always puts the customer first. That's why I've been going to them for 20 years since they opened. Even after I moved from the area , I drive the extra distance (30 miles)because of the people and been going to them for 20 years since they opened. Even after I moved from the area , I drive the extra distance (30 miles)because of the people and their service commitment. Steve in Service is always on top of any issue associated with service. Keeps you informed at each step. Friendly and efficient. Michael Sachs assisted me in buying my leased GX470. He was prompt in responding to my calls , had everything ready when I arrived . Explained all the options open to me in a clear and forthright manner.Closed the transaction in an efficient. Tim Mitchell has always been very responsive from the very beginning when I leased my first LS400. In this case , even though it wasn't his sale , he checked to make sure I received all the support I needed. Good people with a 'real' commitment to top notch service. More

These folks go out of their way to keep you happy. Always friendly, prompt and go the extra mile to help if there are problems. My battery died hours after my RX-350 was in for service. They replaced it with friendly, prompt and go the extra mile to help if there are problems. My battery died hours after my RX-350 was in for service. They replaced it without charge. Highly recommend to anyone who values a trusted relationship with a dealer/service department. More

I had a wonderful experiance at Vista Lexus. Everyone was very patient and helpful. Harry went above and beyond with information and made me feel very comfortable with my decision. The only issue that I had very patient and helpful. Harry went above and beyond with information and made me feel very comfortable with my decision. The only issue that I had I wish that my Lexus trade in was worth more. More

I am feeling in a writing mood, and this commentary is overdue. I see that the Frances family and Vista Lexus are about to celebrate our 20th anniversary. So this is really long overdue. We are now loo overdue. I see that the Frances family and Vista Lexus are about to celebrate our 20th anniversary. So this is really long overdue. We are now looking at purchasing our 11th car from Vista Lexus. This loyalty to Vista I assure you has been earned. Starting with a very knowledgeable and professional sales team. Those that I have interfaced with over the years are Tim Mitchell, Mike Brown, and Michael Sachs all working under the astute direction of Sally Smeed. I am not going to tell you I always get the cheapest price, but, after 20 years, I know I always got the best deal. They have always made me feel very comfortable...like one of the family. The best part of the Vista passion, however, is not the sales experience. It is the service experience. Let's face it, as much as I enjoy the interfacing with the sales team, the lion share of my time at Vista is spent with the service department. A minimum of two cars being serviced every 5,000 miles over all those years is exponentially greater than the time spent with sales. One bad experience with the service department can cost a dealership a customer.In my twenty year history with the Vista service department, their performance has been nothing short of superior. Service manager Steve Schwartz is most professional in his running the center and creates a very warm and friendly environment. He leads a team of very caring and knowledgeable service consultants. I have been driving for going on 54 years. During that time I have owned quite a few cars starting with a 1953 Henry J and going to Mercedes Benzs, BMWs, and a great deal of everything in-between. In all those years I have never dealt with a better group of service technicians than I have experienced at Vista Lexus; and that includes service departments at two other Lexus dealerships. I have also never been negatively surprised by the service costs. It is Mr. Schwartz and this outstanding team that, on a regular schedule, cements my loyalty to Vista. Thank you Vista! More

Michael Sachs did not waste my time like all the other dealers that I was negotiating with. I walked in and received a lower quote from him then I did after negotating with other dealers for hours. I wo dealers that I was negotiating with. I walked in and received a lower quote from him then I did after negotating with other dealers for hours. I would deffinetly recomend him to anyone and he will be the first one I go to for my next. More

LEASED TWO CARS FROM LARRY ELLIS AT VISTA. I HAVE BOUGHT OR LEASED MANY CARS IN THE PAST, BUT NEVER FELT AS GOOD AS I DID AFTER THE TRANSACTION WAS COMLETE. LARRY REALLY IS THE BEST. I ALSO MET THE SERVI OR LEASED MANY CARS IN THE PAST, BUT NEVER FELT AS GOOD AS I DID AFTER THE TRANSACTION WAS COMLETE. LARRY REALLY IS THE BEST. I ALSO MET THE SERVICE MANAGER AND THE GENERAL MANAGER AND FELT VERY GOOD ABOUT THE WAY THEY HANDLED THEMSELVES. More