Lexus of Woodland Hills

Ralph Martinez is a real pro. He was my service manager today and has been for most of my visits to Vista Lexus. He always makes it a painless, pleasant experience. I wouldn't go so far to say that I lo today and has been for most of my visits to Vista Lexus. He always makes it a painless, pleasant experience. I wouldn't go so far to say that I look forward to taking my car in for service, BUT I never dread it! More

michael has been very friendly and with a great customer service .Not only did he helped me get into a deal after going to 2 different Lexus dealership but was very matter of fact and no non-sense ;i went t service .Not only did he helped me get into a deal after going to 2 different Lexus dealership but was very matter of fact and no non-sense ;i went to jim falk lexus and the dealer that i spoke with condescendingly humiliated me and my sister because of my credit score.Michael skobin helped me get into a good deal despite my poor credit score and i now enjoy the luxury of a lexus es 2011. More

We recently purchased a new Lexus RX at Vista Lexus and had a fantastic experience. We worked with Larry Ellis, and he truly did everything he could to make the experience as easy and seamless as possible. had a fantastic experience. We worked with Larry Ellis, and he truly did everything he could to make the experience as easy and seamless as possible. Within 3 hours or arriving at the dealership, we were driving off the lot in our brand new car. Larry went above and beyond to work with us. He even put a giant red bow on the top of the car after I joked that it had always been a dream of mine. If you're looking for a great car buying experience, come to Vista Lexus and ask for Larry. You won't be disappointed. More

We have just purchased RX450h with only 3 days of searching and contemplating of buying either Toyota Highlander Hybrid or Lexus Hybrid. Visited one dealership and made us decide to purchase Lexus o searching and contemplating of buying either Toyota Highlander Hybrid or Lexus Hybrid. Visited one dealership and made us decide to purchase Lexus over Highlander. First dealership did not have the color we wanted. We called Vista Lexus and Larry Ellis told us immediately he had what we wanted. Although it was far away from our house, we drove to see it. Larry was very friendly and kind, and also VERY knowledgeable about the function of the car. Initially we were going to trade in our car, but he advised us to sell ourselves. We had a chance of talking several sales persons from the several dealerships regarding the trade-in deals. We sold the car in two days through Internet and although we received the better pricing on the different color and different options, we both strongly felt courteousness of Larry at the Vista that brought us back to this dealership to purchase it. We are very happy with our decision and enjoying the car. Susan & Ivan Oak More

I just want to say that after being a Keyes Lexus customer for 15+ years, I just purchased a CPO 2008 GS450h - a truly beautiful car! The deal this time came from Jim Falk in Beverly Hills - but I w customer for 15+ years, I just purchased a CPO 2008 GS450h - a truly beautiful car! The deal this time came from Jim Falk in Beverly Hills - but I work in Woodland Hills and Vista is 2 minutes from me, making things very easy. I just had a call with Steve to introduce myself, and he was very warm and friendly and inviting. I explained to him that I needed to have my personalized settings changed for the lights, unlock doors, etc., and he said no problem! this may not seem like much - but - most dealers dont' like to do the 'freebies' for other dealerships. This speaks volumes about htis dealership and their service department. I can tell you now, even before I have my first service at Vista, that I am already happy! Vista Lexus - you have a new customer! More

BOUGHT A SECOND LEXUS from Larry Ellis! This time, a BOUGHT A SECOND LEXUS from Larry Ellis! This time, a CPO, 2010 RX450h. Added another Lexus hybrid to the family. Again, seamless transaction. A few BOUGHT A SECOND LEXUS from Larry Ellis! This time, a CPO, 2010 RX450h. Added another Lexus hybrid to the family. Again, seamless transaction. A few things were missing, but Larry took care of us as usual. We joked to Larry that we couldn't keep buying cars from him every month; it's starting to get expensive! Worked with Jason in the finance office. Quick transaction, excellent quality customer service. Will definitely be returning! More

everything was handled in a very professional manner......as always... the service writer has a great deal of customer attention and is a separate pair of eyes as to the quality of the particu manner......as always... the service writer has a great deal of customer attention and is a separate pair of eyes as to the quality of the particular service your vehicle is receiving... the service manager is a very strong support person to validate any concerns More

Michael got in touch with us.We were ready for a new Rx350 SUV.We have been with Lexus since 1990.We worked with the Thousand Oaks dealership in the past,however,since living in Woodland Hills now, w Rx350 SUV.We have been with Lexus since 1990.We worked with the Thousand Oaks dealership in the past,however,since living in Woodland Hills now, we decided to check out Lexus of Woodland Hills. We loved the dealership.Very professional,and of course Michael was so knowledgable and helpful in showing us all of the new features,as well as, securing the sale,that we are recommending Michael to all of our friends who love driving a Lexus as we do.... Sincerely, Doris and Donald Levine More

I am a return customer of Vista Lexus and it is all because of Michael Sachs. He is very friendly, professional and is simply the best at what he does. When you deal with Michael the transaction doesn because of Michael Sachs. He is very friendly, professional and is simply the best at what he does. When you deal with Michael the transaction doesn't end when you drive away. He checks in with you to make sure all is well and cares about the quality of their products and service. I HIGHLY recommend Michael and Vista Lexus. So so happy. Many thanks Michael! More

This review is for the sales team @ Vista Lexus. I This review is for the sales team @ Vista Lexus. I specifically worked with Larry Ellis, Internet manager. About a year ago, Lexus announced the This review is for the sales team @ Vista Lexus. I specifically worked with Larry Ellis, Internet manager. About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lexus, a 2007 Lexus RX350, which saved my life, so I figured I'd go with Lexus again. I initiated contact w/ Larry back in February of this year, after my car accident. I knew the CT 200h was slated to come out in March, so I wanted to have my homework ready. I solicited quotes from several dealerships in Los Angeles and Las Vegas. Larry, of course, was the first to get back to me. He promised me that he would not mark up the car (which is typical for first year releases or for hybrid vehicles) and that he would give me the best, most hassle-free experience. And that he did. Although we had initiated contact back in February, Larry was ever so patient with me as I went back and forth between the various dealerships that responded. As time went on, it looked like Lexus was not going to supply the US with many of these CT 200h's; most were slated for the European markets. That, coupled with rising gas prices anticipated this summer, along with the tragic disaster that struck Japan, many dealerships were not only not willing to sell below MSRP, but were also starting to mark up their cars. Keyes Lexus, which is literally a 5 minute walk from my house, was one of many dealerships I actually stepped into to make a deal. I had my numbers ready and was ready to deal. They didn't have the car I wanted exactly, so I moved up and decided to get the fully loaded one they had on their lot. I believe I went in on Tuesday, 3/15/11. The internet manager was leaving, so he said hi to me and passed me onto a sales associate. The sales associate was young and probably new, but we connected because of our age. Unfortunately, when it came time to deal, the sales associate had to pass us onto a more experienced sales manager, who played games and refused to sell us the car at below MSRP, which the internet manager had me believe we could make a deal. This was after weeks of dealing with several dealerships in the area. I was getting frustrated and fed up with the whole game. I would either get this car at the end of the month, or wait until the 2012 one came out so I could get a used one. On Friday, 3/18, Larry got in contact with me to see how I was doing. I offered my price, but it was too low. However, the one thing Larry did right was to actually negotiate with me until we could both find a number that we would both be happy with. There was also a $1000 Lexus Loyalty Rebate that Larry was able to dig up and qualify me for, which none of the dealerships I talked to even mentioned. In the end, Larry was able to get me the car I wanted for $1500 off MSRP, fully loaded except for PCS/radar cruise control. The whole deal took 1 hour, which consisted of me filling out paperwork. Larry and I made a verbal contract over the phone prior to this and he stood by his word and did not try to pull any fast tricks on me when I actually arrived to his dealership a few minutes late due to LA traffic. The icing on the cake was, Keyes Lexus tried calling me 6 times while I was filling out paperwork. When I was in the office w/ Roger, who is excellent, btw, I finally picked up my phone and Sam, the internet sales manager who passed me off at Keyes Lexus asked me if I wanted to come in to deal. I happily told him I was at Vista Lexus filling out the paperwork for my new CT 200h and that he was too late. There was also an item missing from my car when I took it home, but Larry followed up with me and was able to get it for me. Exemplary customer service. I will definitely be returning. Matt More