Lexus of Woodland Hills

My overall experience was very good. The only downside was that once I was in the process of picking up the car after I had paid, one of the service guys whose name I cannot remember was going through the was that once I was in the process of picking up the car after I had paid, one of the service guys whose name I cannot remember was going through the car with me and we discovered that the right front highbeam was not working. After I left I found out the cd player was not working properly and we called to let them know and they said to bring it in. First of all the car shouldn't have even been on the lot for sale with these problems let alone hand it over to us knowing these issues were going on. Then when me and my dad had dropped off the car about a couple weeks after we picked it up for them to fix these problems, they took out the radio so they could order a new one, I told them one of my cds was stuck in the player and they hadn't taken it out. Then they replaced the highbeam bulb, but when we came to pick it up it still was not working probably because of the electrical system being messed with from taking out the radio system. I then later discovered after I had left the lot that my right left tail light was out, the fact that they didn't notice this before they gave it back to me bothers me because I could have been pulled over and ticketed for that. Their customer service and sales department is very good although their service department either doesn't know what they're doing or is lazy and it is a problem. More

Michael Sachs was referred by AAA and he made the whole experience so easy. He was able to find the exact car that I wanted and at a great price. The whole process was quick and painless! experience so easy. He was able to find the exact car that I wanted and at a great price. The whole process was quick and painless! More

Eddie has always been a great help to me and my services. He is always tentative whenever I come into the shop whether dropping in or an appt. he follows up with me every time there is an issue with my car a He is always tentative whenever I come into the shop whether dropping in or an appt. he follows up with me every time there is an issue with my car and gives me good advice. I definitely recommend Eddie for all services! More

This is one Lexus dealership that I highly recommend for excellent service and reasonable price. My service advisor, Ly Do, is outstanding. He does not recommend any repair or replacement if it's not necess excellent service and reasonable price. My service advisor, Ly Do, is outstanding. He does not recommend any repair or replacement if it's not necessary, unlike my experience with other Lexus dealers. And their price is reasonable. Very friendly service. More

We are very impressed with Larry Ellis and his team who made the purchase of our new Lexus as straight forward and hassle free as humanly possible. It was a busy Memorial Day weekend yet Larry followed up made the purchase of our new Lexus as straight forward and hassle free as humanly possible. It was a busy Memorial Day weekend yet Larry followed up professionally, without sales pressure. He gave us a very good price and the service was outstanding. This was our first experience with Woodland Hills Lexus and we will now call them first the next time we are in the market for a new Lexus. More

Outstanding experience. Made buying a new car a pleasure for the first time! Stood by the price they quoted and there were no surprises or hard sell on extras. Very infomative and efficient! Everyone was for the first time! Stood by the price they quoted and there were no surprises or hard sell on extras. Very infomative and efficient! Everyone was great! More

Craig Jennings completely understands the meaning of "customer service". I was able to phone Lexus of Woodland Hills (thanks to the kindness of a perfect stranger) after I had locked my keys i "customer service". I was able to phone Lexus of Woodland Hills (thanks to the kindness of a perfect stranger) after I had locked my keys in the trunk with my purse and recently purchased groceries. The operator referred me to Craig who was more than happy to assist me (even after he informed me that my 5 year old Lexus ES 350 was no longer under warranty/Lexus Roadside Service). Not only did he look up the phone number for AAA road service, he PHONED them on my behalf. Later that afternoon, Craig telephoned me just to make sure that all was well. That, my friends, is CUSTOMER SERVICE!!! Honestly, I was not very pleased with the service that I had received during my last visit and I was considering heading over to Lexus in Van Nuys for my next vehicle maintenance appointment, but Craig has warmed my heart to Lexus of Woodland Hills once again. Thank You, T. Henderson More

I gave all great reviews because Tim and Alma made the transaction hassle free. I will come back again and buy a car from them and also recommend them to my friends. transaction hassle free. I will come back again and buy a car from them and also recommend them to my friends. More

This is our second car leased from Tim Mitchell over at Woodland Hills Lexus. The customer service is phenomenal and they make the car buying experience painless....all the while keeping your best interes Woodland Hills Lexus. The customer service is phenomenal and they make the car buying experience painless....all the while keeping your best interest in mind. More

I was referred to Larry Ellis by a CTS 200h forum. I didn't expect buying a new car was so painless and quick until I met with the Lexus staffs. Everyone from beginning to start was extremely knowledgea didn't expect buying a new car was so painless and quick until I met with the Lexus staffs. Everyone from beginning to start was extremely knowledgeable, accommodating and friendly. It was straight to business and no games. We got in and got out! This will not be the last Lexus I buy from LEXUS OF WOODLAND HILLS! More