Lexus of Woodland Hills

I'll be honest. I didn't come here to buy a Lexus, nor do I own a Lexus. i came because the battery died on my crappy Honda across the street. I was greeted very kindly by Jerry and Vanessa at the door who s I own a Lexus. i came because the battery died on my crappy Honda across the street. I was greeted very kindly by Jerry and Vanessa at the door who sympathized with my situation. It was Sunday and the parts department was closed, so no luck getting a new battery. Jerry made a call, and within moments, another employee arrived with a portable battery charger. He was nice enough to walk with me across busy Ventura Blvd. and get me the jump I needed to get back down to the South Bay. Now, I had no business there and they still went out of their way to give amazing customer service. I can only imagine what kind of service they'd give if I did. More

Very satisfied with service Ly provides. He is the reason I drive out of my way to WH Lexus rather than going to closer dealership. reason I drive out of my way to WH Lexus rather than going to closer dealership. More

Worked with me to trade in my leased car and got me a great deal on the new IS250. Good guys and went the extra mile. great deal on the new IS250. Good guys and went the extra mile. More

Brian was my first contact and Woodland Hills Lexus. He was very welcoming and friendly. Once Seated inside and ready to purchase Brian took a while to get all the information and documents ready because h was very welcoming and friendly. Once Seated inside and ready to purchase Brian took a while to get all the information and documents ready because he had to keep asking his manager, this was totally acceptable because he seemed to be new to the job plus he was still very nice and sorry for the delay. After Brian I talked to Jerry, who gave me and run down of the car and manuals, also helped set up the Lexus inform. Jerry was very helpful and informative. I also dealt with Mike in finance who was quick, helpful and friendly. More

I bought my vehicle from Mike Skobin & his trainee Brian who were super friendly & did an amzing job to make sure I was happy & satisfied. There were 2 little scuffs on the car, front & rear bumper as Brian who were super friendly & did an amzing job to make sure I was happy & satisfied. There were 2 little scuffs on the car, front & rear bumper as I purchased a barely used 2011 so brought it in to be serviced when the spoiler came in & Ly Do was awesome. He was very friendly & knowledgeable. My car did take longer then I was told but Ly called me to give me an update & I would rather have them take their time & do the extra steps to make sure it is done right then have them rush through it & do the job 1/2 way. Glad he is a perfectionist & wanted to make sure it was perfect as the fianl results were amazing. I was very happy w/ the service all the way around & would def. recommend this dealer. More

Larry Ellis is a great salesperson, and offered us a great deal on our 2011 RX350.We searched throughout California and Woodland Hills beat everyone else for price. great deal on our 2011 RX350.We searched throughout California and Woodland Hills beat everyone else for price. More

We are a loyal Lexus family. Prior to our experience we had leased five Lexus vehicles, most of them from Lexus of Woodland Hills (formerly Vista Lexus). We weren't sure initially how Woodland Hills Lexus had leased five Lexus vehicles, most of them from Lexus of Woodland Hills (formerly Vista Lexus). We weren't sure initially how Woodland Hills Lexus would fare relative to the previous dealership, bu from seeing many familiar faces, many of whom we worked with in the past and loved, our reservations were ameliorated. Nissim was PHENOMENAL. From the moment my family and I walked though the door, Nissim was there to take care of us. He gave us a great deal on a new CT hybrid. Friendly and enthusiastic while at the same time professional and courteous, Nissim went above and beyond the typical expectations of a salesperson. Suffice it to say we are still a Lexus family, but even more so a Woodland Hills Lexus family. We wouldn't go anywhere else. Thank you Nissim and thank you Woodland Hills Lexus More

I've been happy with my Lexus since I had the such a wonderful leasing processes and their service department has always accommodated me, since I have such a busy schedule, love this dealership. Thank wonderful leasing processes and their service department has always accommodated me, since I have such a busy schedule, love this dealership. Thank you. More

Ly is always helpful,knowledgeable and responds quickly to messages or questions. He is friendly and makes the headache of car service a whole lot more bearable! to messages or questions. He is friendly and makes the headache of car service a whole lot more bearable! More

"Can you back back tomorrow?" was the first thing the sales rep (Frank Motamedi)said to me when I asked for a test drive. I asked again what he said but sure enough he repeated to come bacK to thing the sales rep (Frank Motamedi)said to me when I asked for a test drive. I asked again what he said but sure enough he repeated to come bacK tomorrow. He did not even let me go into the dealer. I guess this is how they do business there. I see that Frank is a Sales Associate but he apparently was not doing his job. I was so furious I left the dealer without a reply and I called the dealer (four times since the receptionist there did not pick up the calls) and asked to speak to a Sales Manager or someone in charge when the receptionist finally picked up the call on the fourth call and she was giggling and speaking to someone else. THIS IS THE WORST DEALER EVER. THE MOST UNPROFESSIONAL DEALER I EVER HAD TO EXPERIENCE IN MY LIFE!!!! I HIGHLY RECOMMEND TO AVOID THIS DEALER AT ALL COST!!!! DO NOT GO THERE!!!!!! I spoke to a Sales Manager by the name of Fred and explained to him what happened but I still felt that he's apologies were not sincere but fake. I will submit a formal complain letter to the head of LEXUS!!!! And you're welcome!!! You have a lost many future clients!!!!!!! More