Lexus of Woodland Hills

I would definitely like to express my extreme delight of how incredibly professional, helpful, and welcoming the staff at Lexus has made me feel! From the moment I met Tim and Alma, I felt a strong bon how incredibly professional, helpful, and welcoming the staff at Lexus has made me feel! From the moment I met Tim and Alma, I felt a strong bond and trust that you normally do not experience at other dealerships. Their knowledge and expertise ensured me that my new RX 350 was definitely the car for me and even swayed me from any lingering thoughts I had about returning to another Infiniti (and with the many, many questions I had...I'm sure it (and I) were not an easy task) :) I would also like to mention the customer service attention that I received from Mike and Sherry, was just as outstanding! Sherry actually made my first service experience such a pleasureable one, that I look forward to seeing her on my 5,000 mile tune up. Thank you again for the phenomenal care and attention that I have received and for making my first Lexus purchase such a fantastic experience! More

I gave them a perfect score because they were all consummate professionals and took care of my every whim and need. Tim Mitchell cut an absolute killer deal with no pressure or haggling, Alma walke consummate professionals and took care of my every whim and need. Tim Mitchell cut an absolute killer deal with no pressure or haggling, Alma walked me through all of the paper work, the car and even helped me clean my old car and Mike Skobin explain all the financial stuff with no pressure to buy. These guys were fun and friendly and it was a pleasure doing business with them. They know its not about selling a car it is about getting a loyal customer and that is what they got from me. I will even venture to the dreaded hot valley for service just to see these guys More

Great experience! friendly, knowledgable and friendly. He helped me set up my car and showed me all the available details and instructed me on how to use them. helped me set up my car and showed me all the available details and instructed me on how to use them. More

This experience restored my faith in Lexus. I have been a Lexus owner for over ten years. When I went to look for a new car, I did not consider any other make, because of the excellent service and attent a Lexus owner for over ten years. When I went to look for a new car, I did not consider any other make, because of the excellent service and attention they have given since I purchased my first Lexus. I started my shopping for my new car at the same dealer I purchased my original ES330. I understand that the economy is tough, but the treatment I received was a 180 degrees from what I was used to. Then I went to another dealer, again wanting to maintain my faith in Lexus. I was insulted by the sales methods and cheap tricks that were used to sell a car, so uncharacteristic of my expectation of a any car dealer, and even more so from Lexus. I was ready to look at Mercedes or BMW. My wife convinced me to give it one more try... I am glad I did. Lexus of Woodland Hills and their team went beyond my expectation. They were friendly, fun, helpful, honest, reasonable, quick, understanding of my needs and desires in an new car, etc. The salesman, Nissim Medan, greeted us with a friendly simle, and energetically found the best car for me. He then assembled his team, manager, finance, tech specialist, to help our purchase go quickly, and efficient, and it did, we were done in a little over two and a half hours. I gave a reasonable offer for my trade, and discount on the car... and it was ACCEPTED WITHOUT HAGGLING!!! Amazing customer service. The finance experience was equally enjoyable and fair. While presenting the paperwork I was given an interest rate of 6.95%... The deal had gone so smoothly I forgot about the rate I was expecting... 0.9%. I thought the deal was dead. I was wrong, the response to my dissatisfaction with the rate "No problem, let me change the rate". The training on the car left with me fully informed with no questions remaining. I drove away in my brand new 2012 Lexus IS250 F-Sport, shinny clean, full tank of gas, and a huge smile on my face and my wife's More

Ms. Tapia was great she was patient and very helpful she is a great representative for your company Mr. Soboti was very helpful and made the purchasing experience very easy Mr. Skobin was very profess is a great representative for your company Mr. Soboti was very helpful and made the purchasing experience very easy Mr. Skobin was very professional and explained everything clearly. Mr. Johnny Hong was very helpful and made the deal easy and enjoyable Mr. Mike Hong is very professional and honorable We will buy our next Lexus from your dealership. Richard and Joyce Stern More

There is only one man to handle your sale or lease. His name is Tim Mitchell. In one week he handled the sale of new vehicle for a co-worker; sold a certified used Lexus to my best friend, and handled the name is Tim Mitchell. In one week he handled the sale of new vehicle for a co-worker; sold a certified used Lexus to my best friend, and handled the lease of new vehicle for my boss. Tim did an excellent job to ensure everybody got the best price possible, the ultimate in customer service and made me look good in the end. Tim Mitchell is the best in the business. Nobody does it better. Thank you very much More

I greatly appreciated the patience and guidance that all the employees gave me throughout the entire car buying process. I felt that all of the employees were honest and did not try to force me into anythin the employees gave me throughout the entire car buying process. I felt that all of the employees were honest and did not try to force me into anything I did not feel comfortable with. I also noticed that the employees display a great work ethic and work together, and with myself, very professionally. Lexus of Woodland Hills has a great team of employees who were quick to answer all of my questions, even before I had a chance to ask them. I would recommend this dealership to anyone interested in the Lexus brand. They take care of their customers and make everyone feel at ease. More

I had a great experience with Nissam because he worked tirelessly to help me get what I wanted. He went above and beyond every step of the way. He even took my rental back to Enterprise on his day off. tirelessly to help me get what I wanted. He went above and beyond every step of the way. He even took my rental back to Enterprise on his day off. He made buying a wonderful Lexus a joy. Great personality as well. I also had a great experience with Jerry Banderas. He was very patient with me and showed me how to do everything with expertise. He was friendly and offered help in the future. I also enjoyed Mike. I had to wait some time for financing because the lady in front of me kept asking questions and waffling. I'm sure poor Mike had to use a lot of patience with her (I sure did). It wasn't Mike's fault and he apologized and moved me through the process quickly while answering any questions I had. He offered me some more options, but I only took the paint/seat protection, which sounds great. He didn't miss a beat. More

I have to say that my visit to Lexus of Woodland Hills was like visiting with new friends! It had been 9 years since my last Lexus purchase and I been dreading the thought of going into a dealership to b was like visiting with new friends! It had been 9 years since my last Lexus purchase and I been dreading the thought of going into a dealership to buy a new car and having to deal with the stereo-typed car salesman. My experience was nothing like I thought it would be. Instead, both Tim Mitchell and Alma Jimenez were very friendly and professional and they truly cared about what I wanted and tried to make sure that I got exactly what I wanted. They each made my car buying experience pleasurable! Tim made me feel as though I was in charge of the price and I know I got a great deal! Alma made sure that I knew every aspect of the car and their dealership and all that it has to offer its customers. I will highly recommend Lexus of Woodland Hills to my friends and colleagues. Thanks again Tim and Alma! More

Ly Do is one of the friendliest and most thorough people I have ever met. I have confidence in Ly because he always answers my detailed questions (even when I'm traveling and not at the dealership), he goes I have ever met. I have confidence in Ly because he always answers my detailed questions (even when I'm traveling and not at the dealership), he goes above and beyond, and overall makes my car service/maintenance experience pleasant. He gets me in and out very quickly and can accomodate my hectic schedule. I followed Ly from another dealership and bought another Lexus because I know I can count on great service from him and the team. Ly Do deserves a raise! Because of the flawless service and maintenance from Ly for almost 10 years, Lexus will be my choice yet again when it comes time to purchase another vehicle as long as Ly continues to be my guy. More