
Lexus of Woodland Hills
Woodland Hills, CA
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I recently took my vehicle in to the service department, was greeted promptly by my service advisor Ly Do. I explained one of the issues that concerned me ( rear trunk door did not respond every time to au was greeted promptly by my service advisor Ly Do. I explained one of the issues that concerned me ( rear trunk door did not respond every time to automatically opening and/or closing) to him, and he checked it out for himself. It did not work properly when he did! When the tech tested it out later, the trunk worked as it should. Ly was able to verify that when I brought it in, it did not work for him! This was very helpful in speeding up the process of ordering a replacement part which was still under warranty and scheduling a corrective appointment . Ly is always professional, knowledgeable, and cordial. More
Lexus of Woodland Hills is a professional team of service consultants. I have been a long time customer and enjoy the service provided my service consultant Sherry Mac. consultants. I have been a long time customer and enjoy the service provided my service consultant Sherry Mac. More
Ly is a fantastic service advisor. Knowledgeable, personable and skilled in his assessment. Wish all service advisors were like him. Truly on top of everything. Knowledgeable, personable and skilled in his assessment. Wish all service advisors were like him. Truly on top of everything. More
Maria always helps me with checking in, she is very friendly and my car was ready when she said it would be, I waited at the dealer and she kept me in the loop as to how the service was going. friendly and my car was ready when she said it would be, I waited at the dealer and she kept me in the loop as to how the service was going. More
Very courteous and professional. Even when the Service Department had some not so great news they handled it extraordinarily. Highly recommended. In fact we drive past another dea Even when the Service Department had some not so great news they handled it extraordinarily. Highly recommended. In fact we drive past another dealership to buy from here and have all our service done here. More