Lexus of Woodland Hills

My experience in purchasing a new 2013 Lexus GS350 from Lexus of Woodland Hills was a truly outstanding and enjoyable experince. Johnny Hong (Sales Mgr, Eugene Kang (Internet Sales Mgr), Mike Skobin (Finan Lexus of Woodland Hills was a truly outstanding and enjoyable experince. Johnny Hong (Sales Mgr, Eugene Kang (Internet Sales Mgr), Mike Skobin (Finance Mgr) were all very supportive, and provided excellent support making my purchase very enjoyable & an exceedingly pleasant experience. Danielle Knudson-Goodwin (Customer Relations Mgr) & Rishelle Abaca (Technology Specialist)provided outstanding service in going thru the car functions, navigation,audio & Lexus Enform inplementation. I have been a loyal customer at this dealership for many years due to their excellence & have either purchased or leased several Lexus cars form this dealership as well as always having my Lexus serviced at this dealership since they also provide excellent Lexus car maintenance service. More

Great customer service and price! Our friend recommended this dealership and it's been an absolute pleasure to work with both Fred and Nissim. Very friendly, professional and extremely courteous team. I wou this dealership and it's been an absolute pleasure to work with both Fred and Nissim. Very friendly, professional and extremely courteous team. I would strongly recommend this dealership to all my friends and I know we'll be back! With gratitute, Ed & Kira More

George from the parts dept. was very helpful in getting my headlight fixed. I bought the part and he got a technician to install it for me without having to pay labor charges. Installing a head lamp is ver my headlight fixed. I bought the part and he got a technician to install it for me without having to pay labor charges. Installing a head lamp is very challenging with a Lexus. Unfortunately, the technician struggled even more than I had in my garage, as it took over an hour to install. Nonetheless, George was very helpful in trying to get this done for me as he went the 'extra mile'. More

Visited Lexus of Woodland Hills to see their CPO LS 460 that I saw on their website. Made an appointment with Eugene Kang for that afternoon and met him there. I dislike the heavy sales mode that you get a that I saw on their website. Made an appointment with Eugene Kang for that afternoon and met him there. I dislike the heavy sales mode that you get at car dealerships (even Lexus ones), and luckily Eugene sensed this and gave me a lot of space and time to look over the car and to think about the sale. I was hoping to be able to take the car for a test drive alone, but I guess for insurance reasons they couldn't do this. But Eugene was nice enough to just let me drive around and not tell me where to turn, give me a sales pitch on interesting features, etc... I usually get stressed out when salesmen do this on a test drive, so again, kudos to Eugene for being so cooperative on this, and letting me concentrate on the test drive itself. Of course, he was able to answer questions that I had that came up. Decided to make an offer. Instead of the usual "bid low and work up" strategy, I made a single offer that I felt was fair to both me and the dealership, and eventually that offer was accepted. Did the usual finance and paperwork, and I was off in my new (to me) Lexus. Mike did the paperwork, and was efficient and patient with me. Although I was going to use my credit union to finance, Mike was able to actually find a better financing option, which was a welcome surprise! They also followed through on a promise to fix a paint chip on the hood later on, which I'm sure wasn't cheap for them to do. Overall, I'm very happy with this dealership and with Eugene, and don't hesitate to recommend them to others. More

Eugene's professional knowledge helps me to choose the right model of the car and I am extremely satisfied the decision that I made based on his recommendation. I am very appreciated his patience for stay right model of the car and I am extremely satisfied the decision that I made based on his recommendation. I am very appreciated his patience for staying late in the office after 11:00pm to complete all the paper works. Plus he made a special trip to my house to show me how to program and operate the car on the following day. Eugene is a great manager. He is dedicated at his job and shows sincere concern for his customers. My experience of purchasing a 2013 Lexus ES 350 from Eugene is beyond exceptional. More

I brought my 2007 RX350 to service dept. due to metallic noise that occured intermittingly ONLY when I started the car. The service person called me the next day to inform me that the repair requires new Ac noise that occured intermittingly ONLY when I started the car. The service person called me the next day to inform me that the repair requires new Actuators, new cams & new housings. I have it in writing. Total repair including Parts and Labor $5,100. Their L-SB-0028-09 Rev.2 form indicates Engin Ticking, MIL (Mulfunction Indicator Light / Engin light) warning on, P0014, P0015, P0024, P0025 and P0017 or P0018 failures. Again, the only thing I told Mr. Christopher Morrey, Service person, was that the car makes noise only when I start it. I bought this car brand new at Lexus Santa Monica. It has 82,000 miles. I said to the service person " could it be something else? other than the failures that you determind? he said " our technician is highly trained and experienced and did a thorough analysis". This did not sound right to me as the car drove very smoothly. I took the car for second opinion to Van Nuys Lexus. These people REALLY analyzed it and showed me a computer print out (rather than a Service bulletin). ALL WAS PERFECT. None of the Lexus Woodland Hills failures were there. Be very careful of these people. I guess the customer well-being is not on top of their interest. This is my second Lexus. My family owns 4 Lexus cars. I alerted them and I will everybody I know to the very bad reputation of Lexus Service in Woodland Hills. I tried to get help from Lexus Headquarters in Torrance but after 4 weeks, the top lady there (Lisa) told me that due to poor service record (I did not know I have to service the car in Lexus gargae) they can not help me. THAT IS NOT THE IMAGE THAT LEXUS IS ADVERTISING. They should be ashamed of themselves. I hope they get the anxiety that they gave me for 4 weeks. Signed: Danny More

Initial experience was okay until we got to the Finance Manager Mike Martirocyan who lied to us that with a Credit Score close to 700, our Finance was going to be over 7.99% but "He'll try and see what he Manager Mike Martirocyan who lied to us that with a Credit Score close to 700, our Finance was going to be over 7.99% but "He'll try and see what he can do". This was on a Friday evening, he called back on Monday and said that BoA had approved it for 4% but with "Conditions". The conditions were that we had to Purchase Lexus Extra Care Platinum VSA, Gap insurance (even though we had put down more than 20%) and Lo Jack. He made it clear that we will not get the rate if we declined the conditions and he'll have to resubmit to other companies for finance. Needless to say, he was "kind" enough to wave the Gap insurance and give "discounts" on other two required options. He was however gracious enough to say that we could cancel all these add-ons after 3 Months..(Ironically, he'll have received his commission cut by then).We signed the loan agreement and waited for a call to install the Lo Jack option we had been charged for. The call never came and repeated Voice Mails left for him went silent. I finally walked to the dealership and after waiting for about 30 Minutes, Mike Skobin finally called me to his office. I explained the circumstances and our experience with the other Mike and he was so disturbed by our experience that he wanted me to talk to the Director of finance who unfortunately was too busy to listen to one more complaint about Mike Martirocyan. Mike Skobin took all the details and said that we should get a Check from Lo Jack for full refund. That was two months ago. I went back there two weeks ago to follow-up on what happened to the Check; guess what, he took the details again and said he was going to follow-up. We are still waiting for a refund with no idea when it'll ever arrive if at all. My best advise is to get financing straight from your credit Union and avoid all the mess this Finance Dept will put you through. I'll not be buying a Lexus ever again if this is what their Finance Depts are made of. It was our first Lexus and possibly our last. Small Claims court is our next option. More

last weekend on Dec. 2nd. 2012 with my wife after internet shopping of certified pre-owned Lexus RS350, one of that caught my eyes and wanted to see.After my wife and I got there to see the vehicle, internet shopping of certified pre-owned Lexus RS350, one of that caught my eyes and wanted to see.After my wife and I got there to see the vehicle, he told us that vehicle is not in their parking area and it is in service for little scratch on the rear bumper unlike they told me I can see anytime come and see the vehicle over the phone and gave me a exact price that he could offer me as low as possible. After two days with prepared every thing to buy the vehicle ,I met sales mam who offered me the lowest price to make paper work for that RX350, then out of nowhere he denied that he never gave me the price he offered to me in front of my wife and myself I am totally pissed off. He said that there are two more customer waiting for that vehicle so he is no longer offer that price to me. What a flip-flop salesman in the world. I really disappointed that what they did to me. Dec. 04.2012 John Hong from Los Angeles More

Excellent Job. Fred went out of the way to receive me in the airport and did everything possible to make the purchase as simple as possible. Keep up the good work Fred. in the airport and did everything possible to make the purchase as simple as possible. Keep up the good work Fred. More