Lexus of Woodland Hills

Andy Benson is always knowledgeable, professional and personable. We appreciate his service! We would always like him to be our service coordinator. personable. We appreciate his service! We would always like him to be our service coordinator. More

Excellent customer care service for car maintenance! Ly is always helpful, honest, and on time with estimates, work needed, and work completed. Love him! Ly is always helpful, honest, and on time with estimates, work needed, and work completed. Love him! More

I’ve bringing my car here since 2016 and I have always been satisfied. On this last visit, the representative (Andy Benson) scheduled to handle my service kept me waiting for 30 minutes or more, without been satisfied. On this last visit, the representative (Andy Benson) scheduled to handle my service kept me waiting for 30 minutes or more, without explanation (which is why I rated his communication as poor) or asking someone else to assist me. Thank goodness for Hector Lopez Pérez, who immediately took care of me when I explained the situation to him. Thanks to him, he maintained my loyalty to Lexus of Woodland Hills. I would highly recommend him to any other clients having their car serviced here. He explained that my car was in between two servicing target dates. I accepted his recommendations, which meant I avoided bringing my car in again in a few months. He explained everything that would be done that day, and the current status of the tires and brakes, which didn’t require any work. More

Usually a good experience depending on the representative you get. Some reps are nicer than others. you get. Some reps are nicer than others. More

Always a pleasure to have my car serviced here. Fast and if anything needs to be done that’s extra, it’s always explained in full to me! Fast and if anything needs to be done that’s extra, it’s always explained in full to me! More

This dealership has an air of pride and distinction. Service Center Staff is genuinely friendly and service-oriented. Greeted by a service attendant testing the tires. He clearly explained the tire d Service Center Staff is genuinely friendly and service-oriented. Greeted by a service attendant testing the tires. He clearly explained the tire diagnostic procedure he performed which showed one tire was worn and unsafe to drive. Previously dealt with Service Advisor Ly Do, but was greeted by Farah Nassiri who is quite exceptional, too. She's knowledgeable, pleasant, and treated us like family, exceeding our expectations. First time using the shuttle service. Drivers José and Brian are so respectful, engaging and mindful of road safety. Olé to José for his humorous personality. Everyone takes pride in each own's specialty and the dealership location is so clean and inviting. Car is happy, so are we! Thanks to everyone. More

Great service, friendly and professional. Staff is very knowledgeable of their products, always recommend what is best for your car. Staff is very knowledgeable of their products, always recommend what is best for your car. More

This pertains more to their service dept. than dealership, but I see as one in the same. I am helping a dear friend through health issues, this particular friend is a repeat customer at than dealership, but I see as one in the same. I am helping a dear friend through health issues, this particular friend is a repeat customer at WH Lexus, she has leased several times before. Because she can't use the car enough, the battery has died, and Lexus Roadside (AAA) has come out to start the car. It doesn't last more than a couple of days, where the battery is dead. It is damaged from not being driven enough, it's a 2022 and only has 1K miles on it. I have had to help her each time, deal with assistance. She needs a new battery. I finally jump started it myself and drove it to WH Lexus. After explaining about my friends severe health issues, and not being able to start or drive her car, I was told that it could only be replaced under warranty if it failed the test. It did not fail their test, but has failed my friend time and again. They did not accommodate a new battery under warranty, they acted like robots who were not programmed for "humanity". I am certain someone there had the authority to offer a gesture of good will, and give her a new batter for Chr*xxx sake. After expressing my dismay, I got 0 emotion, and the parting words "have a blessed day". I don't see Brad or Peter's name below to rate, but my rating is lowest for both Very disappointing experience. More

Everything was taken care of in an efficient and timely manner. Everyone was friendly, helpful, and knowledgeable. I highly recommend this dealership! manner. Everyone was friendly, helpful, and knowledgeable. I highly recommend this dealership! More

Excellent customer service. Very nice people. Excellent review of my cars problems. I highly recommend. Very nice people. Excellent review of my cars problems. I highly recommend. More