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Lexus of Woodland Hills

Woodland Hills, CA

4.9
697 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 697 reviews

October 31, 2020

I had a stellar experience at Woodland Hills Lexus thanks to the amazing service rep, Peter Marino. Honest, straight forward and a genuinely nice person. He demonstrates a perfect example of what one would e More

by aldomagliozzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Marino
Nov 02, 2020 -

Lexus of Woodland Hills responded

We are so happy that Peter was able to take care of all of your needs and we're proud to have him on our team. Thank you for choosing us and we can't wait to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 30, 2020

I walked into the dealership today to purchase my lease that is coming to an end on a Lexus RX 450H, The sales people wanted to run a hard credit check on me even low I was going to pay off the car with ca More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Nov 02, 2020 -

Lexus of Woodland Hills responded

Hi CB, While pleased to see you receive quality service from our service team, we're disappointed the same cannot be said about your experience with our sales team. I'd like the opportunity to speak with you much further and learn more about what transpired during your visit. Both your opinion and your business are extremely important to us. Please contact me at your convenience. I look forward to hearing from you. Regards, Sean Fortier General Manager sfortier@lexusofwh.com (818) 616-6638

October 04, 2020

Ms. C. Alvarez was our adviser when we were looking to lease Lexus SUV. I can share from the experience that she provided all requisite data and supplemented what we did not know. She followed up with us More

by Ritu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Kaynan, Ms. Crystal
Oct 05, 2020 -

Lexus of Woodland Hills responded

It truly makes us happy to know that our team took such good care of you during your visit with us! Thanks for stopping by and we look forward to working with you again soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 02, 2020

Horrible customerservice. Sales Manageris like the customerswhy you want a car. He need long vacation at home without work. My previous experience was good. But this time with Salesperson Crystal and More

by Sami Shaikh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal and Manager Safa
Oct 05, 2020 -

Lexus of Woodland Hills responded

Sami, We're disappointed to see you didn't receive the quality service that you had received previously here. I'd like the opportunity to learn more about what transpired, as both your opinion and your business are extremely important to us. Please contact me when you have an opportunity to discuss this further. I look forward to hearing from you. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 13, 2020

Maria is great. She handled my problem very well. She is a doll. Like working with a girlfriend. She is now my friend. She knows a lot about this business and helps with a smile. Thank you Maria. More

by dianeresnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARIA
Sep 15, 2020 -

Lexus of Woodland Hills responded

Hi Diane, we are so proud of Maria and her efforts to provide you with such an enjoyable experience! Thank you so much for choosing us and we hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 11, 2020

Sherry Mak!!! my service Advisor, you are AWESOME! I thank you for all the years you have assisted me and my family with our lexus service needs. You are a gem! Lexus Woodland Hills is lucky to have an More

by Cvanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Sep 15, 2020 -

Lexus of Woodland Hills responded

Sherry is a superstar and we can't wait to tell her about your positive feedback! We look forward to working with you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 02, 2020

Thank you, Maria H! Very efficient, fast and friendly. Maria was respectful of my time as a customer and extremely helpful all throughout. The service at Lexus of Woodland Hills is consistently excellent. More

by tka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Hosgor
Sep 03, 2020 -

Lexus of Woodland Hills responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Thank you so much for choosing us and we can't wait to see you back here again shortly! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

August 16, 2020

Excellent Service I brought my new Lexus ES 300H in a few times in the last year for service/maintenance, and last week for replacement of my cracked windshield. My se More

by TADL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
Aug 18, 2020 -

Lexus of Woodland Hills responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received with Ly. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

August 05, 2020

Thank you, Peter I brought my 2018 Lexus RX350 for the recall service. As usual, Peter was there to help me to get this service done. He went over the detail of t More

by albert5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
peter marino
Aug 06, 2020 -

Lexus of Woodland Hills responded

You deserve nothing but the best, and we're grateful to know Peter provided you with nothing less than that! Thank you for choosing Lexus of Woodland Hills and we look forward to working with you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

July 27, 2020

Brought my 2020 Lexus in for its 10k scheduled service. Peter Marino was great as always. Got me in and out in less than the promised time. Peter Marino has excellent customer service! More

by Sheri
Recommend Dealer
Yes
Employees Worked With
Peter Marino
Jul 28, 2020 -

Lexus of Woodland Hills responded

Hi Sheri, We are thrilled to hear that Peter worked hard to get you in and out as soon as possible! Thank you so much for taking the time to let us know about your recent visit and we hope to see you again. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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