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Lexus of Woodland Hills

Woodland Hills, CA

4.8
685 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 685 reviews

October 04, 2020

Ms. C. Alvarez was our adviser when we were looking to lease Lexus SUV. I can share from the experience that she provided all requisite data and supplemented what we did not know. She followed up with us More

by Ritu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Kaynan, Ms. Crystal
Oct 05, 2020 -

Lexus of Woodland Hills responded

It truly makes us happy to know that our team took such good care of you during your visit with us! Thanks for stopping by and we look forward to working with you again soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

October 02, 2020

Horrible customerservice. Sales Manageris like the customerswhy you want a car. He need long vacation at home without work. My previous experience was good. But this time with Salesperson Crystal and More

by Sami Shaikh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal and Manager Safa
Oct 05, 2020 -

Lexus of Woodland Hills responded

Sami, We're disappointed to see you didn't receive the quality service that you had received previously here. I'd like the opportunity to learn more about what transpired, as both your opinion and your business are extremely important to us. Please contact me when you have an opportunity to discuss this further. I look forward to hearing from you. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 13, 2020

Maria is great. She handled my problem very well. She is a doll. Like working with a girlfriend. She is now my friend. She knows a lot about this business and helps with a smile. Thank you Maria. More

by dianeresnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARIA
Sep 15, 2020 -

Lexus of Woodland Hills responded

Hi Diane, we are so proud of Maria and her efforts to provide you with such an enjoyable experience! Thank you so much for choosing us and we hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 11, 2020

Sherry Mak!!! my service Advisor, you are AWESOME! I thank you for all the years you have assisted me and my family with our lexus service needs. You are a gem! Lexus Woodland Hills is lucky to have an More

by Cvanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Sep 15, 2020 -

Lexus of Woodland Hills responded

Sherry is a superstar and we can't wait to tell her about your positive feedback! We look forward to working with you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

September 02, 2020

Thank you, Maria H! Very efficient, fast and friendly. Maria was respectful of my time as a customer and extremely helpful all throughout. The service at Lexus of Woodland Hills is consistently excellent. More

by tka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Hosgor
Sep 03, 2020 -

Lexus of Woodland Hills responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Thank you so much for choosing us and we can't wait to see you back here again shortly! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

August 16, 2020

Excellent Service I brought my new Lexus ES 300H in a few times in the last year for service/maintenance, and last week for replacement of my cracked windshield. My se More

by TADL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ly Do
Aug 18, 2020 -

Lexus of Woodland Hills responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received with Ly. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

August 05, 2020

Thank you, Peter I brought my 2018 Lexus RX350 for the recall service. As usual, Peter was there to help me to get this service done. He went over the detail of t More

by albert5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
peter marino
Aug 06, 2020 -

Lexus of Woodland Hills responded

You deserve nothing but the best, and we're grateful to know Peter provided you with nothing less than that! Thank you for choosing Lexus of Woodland Hills and we look forward to working with you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

July 27, 2020

Brought my 2020 Lexus in for its 10k scheduled service. Peter Marino was great as always. Got me in and out in less than the promised time. Peter Marino has excellent customer service! More

by Sheri
Recommend Dealer
Yes
Employees Worked With
Peter Marino
Jul 28, 2020 -

Lexus of Woodland Hills responded

Hi Sheri, We are thrilled to hear that Peter worked hard to get you in and out as soon as possible! Thank you so much for taking the time to let us know about your recent visit and we hope to see you again. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

July 22, 2020

Superb Service Salesman Ryan provided me with excellent service. He responded to all of my inquiries and met my requests as to the NXt I was interested in, He had More

by PP NXt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Nasiri (? Not certain of surname, but he worked in internet sales); Maria Hosgar
Jul 22, 2020 -

Lexus of Woodland Hills responded

We can't tell you how nice it feels to hear that Ryan went above and beyond to make sure your experience was a memorable one. Thank you for taking the time to let us know about your recent visit and we look forward to hearing from you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

July 13, 2020

Great service experience On being informed by Woodland Hills Lexus Service Department that my ES350 was due for service I scheduled an appointment with my service consultant S More

by mj es350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Jul 14, 2020 -

Lexus of Woodland Hills responded

Sherry is a valued member of our team over here at Lexus of Woodland Wills, and we're thrilled to hear she was able to take such great care of you. Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Please feel free to contact us again for any of your Lexus needs! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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