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Lexus of Woodland Hills

Woodland Hills, CA

Overview
Reviews
4.7
754 Reviews
Call Dealership (855) 646-0101
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21701 Ventura Boulevard

Woodland Hills, CA

91364

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Showing 754 reviews

February 02, 2026

the advisor was very attentive and courteous from the time I arrived until my vehicle was done Thank you Sergio Ramirez More

by helenahelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ramirez
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Feb 03, 2026 -

Lexus of Woodland Hills responded

It’s wonderful to hear about your positive experience with Sergio! Our team takes pride in providing attentive service, and we’re glad you felt well taken care of. If you need anything else, don’t hesitate to reach out. Enjoy your vehicle! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 31, 2026

Incredible service! We really like the Lexus Woodland Hills dealership compared to the others ones in the area. Our sales advisor Kami Steppes was great and valuable thr More

by aladzekpo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Avalos , Kami Steppes
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Feb 02, 2026 -

Lexus of Woodland Hills responded

We’re so glad to hear you enjoyed your experience with us! Kami truly goes above and beyond for our customers, and it’s wonderful to see her efforts recognized. Thank you for choosing us, and we look forward to serving you again in the future! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 27, 2026

Great and fast service. We really like the place and service in Woodland Hills. The service advisor who attended us is very knowledgeable and explained to us the seevice to More

by ricardo91402
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Benson
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Jan 28, 2026 -

Lexus of Woodland Hills responded

Thank you for your stellar review, Ricardo! We're thrilled to hear you had a great experience and that our service advisor provided you with the knowledge you needed. Your recommendation means a lot to us, and we're here for any future needs! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 26, 2026

Failure to disclose a salvage title before or during sale, constitutes a fraudulent and deceptive business. More

by Padillamartha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus Briones
Report | Print
Jan 27, 2026 -

Lexus of Woodland Hills responded

Hi Martha, To provide further clarification on the timeline of what transpired, you first contacted us on October 28 of last year, requesting a refund, stating that the vehicle was showing a salvaged title on CARFAX and that this had severely impacted the vehicle’s value. On October 30, after reviewing the deal file and inspection notes for the vehicle sold, we advised you to contact CARFAX directly. Based on our review, the issue appeared to be a reporting error originating from the Indiana Department of Motor Vehicles. We provided clear instructions on the steps required to correct the discrepancy through CARFAX. On December 2, you emailed us requesting $26,000 for the total cost of repairs incurred over three years of ownership. By this time, the CARFAX report had already been corrected. We advised you that any mechanical repairs would need to be reviewed under the Vehicle Service Agreement (VSA) you purchased, as those items fall under the service contract and not dealership responsibility. While we completely understand your frustration with what transpired, you're attempting to hold us financially responsible for maintenance items and/or repairs that are not the dealership’s obligation. I know you have spoken to our General Sales Manager, Gus Briones, about this in detail, but should you like to continue your discussion with him, please contact him at 818-616-6638 or gbriones@lexusofwh.com. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 24, 2026

The Lexus Woodland Hills dealership is a great place to purchase a vehicle. I worked with Billy, Emilio, and Jose. Billy was extremely professional, patient, and answered all of my questions the day of and More

by kali M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy C., Emilio, & Jose A.
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Jan 26, 2026 -

Lexus of Woodland Hills responded

Thank you for your fantastic review, Kali! We love that you had a positive experience with Billy, Emilio, and Jose. Our team strives to provide exceptional service, and it's great to know they made your vehicle purchase enjoyable. We appreciate your recommendation and look forward to seeing you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 20, 2026

Excellent service, LY is a great service person. Great great service great service great service More

by mpccpa123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ly Do
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Jan 21, 2026 -

Lexus of Woodland Hills responded

Thank you for your fantastic review! We're glad to hear you had such a positive experience with LY and our team. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to seeing you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 18, 2026

As always, great service and full explanation of what needs to be done and cost. No surprises. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
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Jan 19, 2026 -

Lexus of Woodland Hills responded

Thank you, L! We're glad to hear you had a great experience with our team. Transparency and excellent service are our priorities, and we're glad we met your expectations. Looking forward to serving you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 16, 2026

As always, I received excellent service for my 2019 ES 350. Also, when my wife brought me to the Lexus service facility in her 2025 RX 350 to pick up my car, the service manager spent a considerable a More

by krisandbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Marino
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Jan 19, 2026 -

Lexus of Woodland Hills responded

Thank you for your fantastic feedback! We’re happy to hear you received excellent service for your ES 350 and appreciate our team's dedication to helping your wife with her RX 350. Providing exceptional support is our priority, and we’re glad we could assist you both! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 01, 2026

excellent service and great customer service and the wait room is great along with clean facility More

by wmmagnusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Jan 04, 2026 -

Lexus of Woodland Hills responded

Thank you for your feedback! We’re thrilled to hear you enjoyed our service and facilities. Your satisfaction is our priority, and we look forward to welcoming you back soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

November 20, 2025

The service rep Louis "Ly" Do has always been very helpful to me over the last maybe 18 years that I have been with Lexus. He is very knowledgeable, always available and very kind. More

by yoram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ly Do
Report | Print
Nov 21, 2025 -

Lexus of Woodland Hills responded

Thank you for your wonderful review, Yoram! We're thrilled to hear about your positive experiences with Louis. Our team strives to provide exceptional service, and it's great to know that Ly has consistently delivered for you over the years. We appreciate your loyalty! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

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