Back

Lexus of Woodland Hills

Woodland Hills, CA

4.7
731 Reviews

21701 Ventura Boulevard

Woodland Hills, CA

91364

Directions

By Type

Showing 731 reviews

January 15, 2022

Very good service, fast on time very professional clean place Covid-19 safe, no waiting More

by Magdalenaflores722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 17, 2022 -

Lexus of Woodland Hills responded

It's wonderful to see that you were impressed with our service and facility. We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 14, 2022

Great Service - Timely - Reviewed benefits to have NO CHARGES for me to pay. Did everything Expected and More. More

by L
Recommend Dealer
Yes
Employees Worked With
Sherry Mak
Jan 14, 2022 -

Lexus of Woodland Hills responded

Thank you for taking the time to leave this positive review and we look forward to working with you again! Take care! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 14, 2022

Courteous and professional services with details oriented ! Ly Do always kept me inform thank you More

by Nagla
Recommend Dealer
Yes
Employees Worked With
Ly Do
Jan 17, 2022 -

Lexus of Woodland Hills responded

We couldn't be happier to see that Ly went above and beyond to provide you with a quality experience. Hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 11, 2022

Ly Do is the best Service Advisor, and so are the gentleman that greet me and let Ly know I’ve arrived. More

by Ms. Tee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ly Do
Jan 13, 2022 -

Lexus of Woodland Hills responded

Ly is awesome and we will be sure to let him know about your 5-star review! We look forward to hearing from you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

Jan 13, 2022 -

Ms. Tee responded

Yes, Ly Do is absolutely excellent! Terry Byrd

January 11, 2022

The dealership is extremely rude and irresponsible. I was repeater undermined and ignored especially by dealer brad along with other team members. When I first dropped off my car they promised me it would be More

by ihatelexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
Jan 14, 2022 -

Lexus of Woodland Hills responded

This is discouraging to read, as we understand your time is valuable and we're disappointed that you were inconvenienced. We would like to learn more about when you stopped by for service, so we can be sure to address this appropriately with our service team. At your convenience, please contact our Service Director Luis Lopez at 818-444-9760. We look forward to hearing from you. Regards, Sean Fortier General Manager sfortier@lexusofwh.com (818) 616-6638

January 08, 2022

Brad our service consultant was very thorough and took care of our service needs along with letting us know he was available if we had any questions More

by Walter Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Steinberg
Jan 10, 2022 -

Lexus of Woodland Hills responded

Walter, we are thrilled to hear that Brad worked hard to make sure you left a happy customer! Thank you for taking the time to leave this review and we hope to see you again! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

January 04, 2022

TERRIBLE experience! Not only do they add a $995.00 cost for an item you cannot opt out of...THEY WILL SELL YOUR CAR FROM RIGHT UNDER YOU! I'm out of state, had talked with Patrick (sells manager) which wa More

by clj1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kami Steppes
Jan 04, 2022 -

Lexus of Woodland Hills responded

I'm sorry to hear you didn't get the experience you were looking for. Unfortunately, we don't hold vehicles for in-state or out-of-state customers without a signed contract. It's against the law in California. If there is anything I can do to help, please feel free to reach out to me at sfortier@lexusofwh.com. Regards, Sean Fortier General Manager sfortier@lexusofwh.com (818) 616-6638

December 11, 2021

I have my 1st Service and Brandon make everything painless and I don’t need to worry about anything. Great service and friendly people Love it! Highly recommended! More

by Susanti37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 21, 2021 -

Lexus of Woodland Hills responded

We are so happy that Brandon was able to take care of all of your needs and we're proud to have him on our team. We look forward to seeing you at your next service visit! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

December 05, 2021

Hector was very helpful he followed up on everything and made sure the job got done correctly. I will always call him when I need anything done. Thanks Hector. ! More

by Moe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Lopez
Dec 21, 2021 -

Lexus of Woodland Hills responded

Hi Moe, we can't wait to let Hector know about your kind words! Thank you for your loyalty and we look forward to many more years together! Regards, Sean Fortier General Manager sfortier@lexusofwh.com

November 20, 2021

Thank you Peter for providing excellent customer service. My car was service sooner than expected. Will definitely recommend you to my Family & Friends. More

by Ruth T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Marino Service Dept
Nov 26, 2021 -

Lexus of Woodland Hills responded

Hi Ruth, it's so nice to see that we got you in and out as soon as possible! Thank you for choosing us and we look forward to serving you again soon. Regards, Sean Fortier General Manager sfortier@lexusofwh.com

...
19
...