Lexus of Winter Park

Always go above and beyond! - Wayne Kerr Wayne Kerr is the best service advisor that I've had the pleasure of working with. He always treats you with respect and courtesy and gives great rec Wayne Kerr is the best service advisor that I've had the pleasure of working with. He always treats you with respect and courtesy and gives great recommendations and advice. One specific situation in which he and his team at Lexus deserve recognition is a specific instance with the factory paint job on my 2008 IS 250. My car is a little over 6 years old and has about 76k miles on it when I noticed that the white pearl paint on top of both of the rear passenger doors started to chip away. I found this very odd considering the car isn't that old and has always been well maintained. I took it to two different body shops and they both independently told me that this usually occurs with white cars who have had a poor paint job in production and that it's most common on American/GM white cars. I decided to take the car to Wayne at Lexus of Orlando to see if they could help me out with it. I realized I was out of warranty coverage on the paint and Wayne informed me of this but he also found it odd that this would be happening on a Lexus. He took pictures of the car and sent them to his district manager and explained the situation. The district manager said that this type of work wouldn't be covered as the warranty had expired. Wayne however persisted and requested that his district manager look at the car the next time he was to visit Lexus of Orlando. When it came time for that visit, Wayne gave me a call to see if I could bring in the car so that the district manager can look at it. After analyzing it, Lexus graciously decided to cover the cost of repainting the two rear doors AS WELL as the two front doors to make sure they matched correctly as a goodwill gesture! I was floored and couldn't believe it! That is what you call customer service! This completely renewed my faith in the quality of the Lexus brand and service! If it wasn't for Wayne's persistence in "making it right" and not taking "no" for an answer, my car would still have it's paint peeling without even reaching 100,000 miles. I highly recommend Wayne as Service Advisor and commend the team at Lexus of Orlando for their great customer service. Next time I am in the market for a new car, I will undoubtedly look first at Lexus and recommend Wayne and Lexus of Orlando to all of my friends. More

Excellent from start to finish!!!!!! My experience with Charles exceeded my previous experiences by a country mile, a 5 star rating. To my pleasant surprise Charles "read me" quite well My experience with Charles exceeded my previous experiences by a country mile, a 5 star rating. To my pleasant surprise Charles "read me" quite well, was very personable and accommodating, showed me the products I wanted to see, and could tell which one seemed most appropriate for me. He hit the nail on the head. In all my 63 plus years of dealing with auto dealers I always go in as an educated consumer expecting to fight my way to a decent, fair deal. I knew my numbers for my trade-in and I knew where, in the best of all worlds, I probably would reach after a tough back and forth struggle. Then came the moment of final negotiation which in the past has always felt like "preparing for battle". The finance manager came in, (can't remember his name,but he was excellent) gave a clear presentation and with a minor adjustment we had a deal. All in all a very pleasant experience and you will be my first stop on my next auto purchase. Thank you for a fun day!!! Martin Lies More

Great buying experience The whole process from dealing with the salesman, test drive, finance and them going out of their way to make sure we were getting exactly what we wan The whole process from dealing with the salesman, test drive, finance and them going out of their way to make sure we were getting exactly what we wanted was outstanding. I also had some options done by the service department and they are by far the best service department I hav ever worked with. More

Charles is definitely an asset to your business! I have had the greatest and most enjoyable dealership experience ever thanks to Charles. He was very eager to go above and beyond to make the experie I have had the greatest and most enjoyable dealership experience ever thanks to Charles. He was very eager to go above and beyond to make the experience as smooth and enjoyable as possible. His customer service skills exceeded my expectations and was definitely very thorough in explaining all the new technology in my new vehicle. I jumped from a 2006 to the 2015 IS250 model and was a bit overwhelmed with all the new features but Charles helped me understand everything that was going on in the car. Again, he is an asset to your business and I would like to thank you for having someone like him on your team helping your customers! Thank You, Carl Nunez More

The Best of the Best Lexus of Orlando is in a class by itself. In over forty years of driving, I have never found any sales, service or customer satisfaction to compare w Lexus of Orlando is in a class by itself. In over forty years of driving, I have never found any sales, service or customer satisfaction to compare with this dealership. They are simply the best in every way possible. We have never been disappointed in any way. After seven years of working with them, it only gets better. Dominic creates trust and confidence each time he provides service on our cars. We look forward to purchasing our next car from Lexus of Orlando. John Boaz 12/2/14 More