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Lexus of Winter Park

Winter Park, FL

3.9
1,362 Reviews

305 North Semoran Blvd

Winter Park, FL

32792

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1,362 Reviews of Lexus of Winter Park

February 16, 2017

Good day at Lexus service center I have always had an excellent experience when having my Lexus serviced. Dom's knowledge of vehicle really impressed me. It's nice to have the car was More

by Golfclubbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Crocetta
Jun 27, 2017 -

Lexus of Winter Park responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

February 12, 2017

Not what I expected Cathylin is wonderful, but the work was not up to par. I was pushed back and forth on the telephone, it took me 3 days to get hold of Cathylin. The ti More

by Lolylola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caitlin Pope
Feb 22, 2017 -

Lexus of Winter Park responded

Hello, We sincerely appreciate your time to provide us with your feedback. Your business is very important to us. After we received notification of this review your Service Advisor, Caitlin Pope, attempted to contact you. You have been a Guest with us since your purchase in May 2016 and our goal is to provide you with our “World Class Service” both in Sales and Service Departments at all times. Based on your comments we possibly did not afford you with a quality experience during this recent servicing of your 2014 Lexus RX350. I would like to speak with you directly and demonstrate our genuine attention to these matters. Please advise the best contact number and time that I may reach you. Best regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

February 09, 2017

One of the best Lexus service advisors we have had! Although we had to wait longer than we wanted, we were rewarded with your answers to our questions, especially since we only owned the car for a few m More

by Colopake17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Crocetta
Jun 27, 2017 -

Lexus of Winter Park responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

February 07, 2017

Excellent service Great customer service all the time when I take my car for service and always friendly employees specially William Tijerina thank you again good job More

by Nils1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina, Tracey Maynard, Lisa Johnson, Luis Miranda
Jun 27, 2017 -

Lexus of Winter Park responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 31, 2017

Costumer service William Tijerina was above and beyond, he has an strong focus in costumer service, very cordial and professional. Service was excellent. I strongly re More

by Chela Chocron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William, Tijerina, William Tijerina
Jan 31, 2017 -

Lexus of Winter Park responded

Thank you for sharing your thoughtful and kind words regarding William and your experience with Lexus of Orlando. We are honored to have earned your continued business and recommendation. Thank you again and we look forward to serving you in the future. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 31, 2017

Customer service William went above and Beyond to help my wife and I. I am very satisfied with his service. He always treat me like family, he is the best!!! More

by JaviL2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina
Jan 31, 2017 -

Lexus of Winter Park responded

Thank you for sharing your very kind review regarding your service with William. I am thrilled to hear he makes the experience the best for you and your family! We appreciate your business and look very forward to serving you again. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 30, 2017

Had great service, Consultant Caitlin Pope did a superb job, Great service, nice folks, attentive, do right job on time! Caitlin did great! Kudos!!Recommend all customers think of this place for buying /or servi More

by connoisseur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Pope
Jan 31, 2017 -

Lexus of Winter Park responded

On behalf of the Lexus of Orlando team, we thank you for allowing us to earn your business and recommendation. We appreciate you sharing your experience with us and others and we look forward to serving you for many years and miles to come. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 25, 2017

Survey Steven Persuad is an excellent Service consultant, who has always gone above and beyond to make sure his customers are treated with respect , and tha More

by Gwenme
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Persaud
Jan 31, 2017 -

Lexus of Winter Park responded

We can't thank you enough for your review and testimony for Mr. Steven Persuad and Lexus of Orlando. We are very proud to have him as a part of our team. Feedback like your encourages us to keep striving for "World Class Service". Thank you again. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 13, 2017

Lexus review Good advise for my new car. I will go back to give it a check and hope that they will do the same thing next time. More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina
Jan 31, 2017 -

Lexus of Winter Park responded

Thank you for sharing your feedback, Jimmy. We look very forward to an opportunity to serve you again in the future. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando

January 06, 2017

Outstanding effort.. Over a period of several months, my wife and I worked with Travis while looking primarily for an RX350 and, while we ultimately found our vehicle at a More

by RandyG
Recommend Dealer
Yes
Employees Worked With
Travis Negron, Brandon Erlichman
Jun 27, 2017 -

Lexus of Winter Park responded

Hello Randy, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Travis was there to provide you with such exceptional service. Thank you again and congratulations on your new car. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

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