Lexus of Winter Park

They CARE about the customer. From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Mana From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Management watches very closly and is always available for qustions. Service staff is excellent. I have been a satisfied customer.. I will continue to recommend this group. Management is involved with customers. Their prices are right and they are polite and concerned about my vehicle. I continue to recommend this dealership. They are outstanding and care about me. I will always support Lexus of Winter Park and you should try them.. More

Service department is not customer friendly. They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 1 They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 10,000. Feels like a throw back to bad dealers and not up to Lexus standards. More

I sought out information on writing a review for an exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualifi exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualified for Apple CarPlay. He kept me informed and went above and beyond with customer service! When I picked up the car, again he went over the concerns, how the issues were addressed and even provided me with education on the air conditioning. He also consulted Chris to orient me to the newly installed Apple CarPlay. Finally, he told me about my next service and what it would entail. I was SO IMPRESSED!! From this point forward, Lexus of Winter Park will be my choice for service. More

I recently had a horrible experience at the Lexus of Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no pr Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no previous accidents. Shortly after my purchase, my headlight started developing condensation. There was no physical damage to the outside of my headlight or car. The technician stated that there was a crack internally, but he could not explain how the crack may have happened without any previous accidents. I spoke to a Rep by the name of Sylvia Mickle and she also had no explanation of why I sold a car that may have been in a previous accident or sold with a defective part. Nor could she provide me with the 160-point inspection that my vehicle had underwent at the time of purchase. She further stated that she does not even own a Lexus to guide me in the right direction. I was charged over $600 for the repair of a damage that I did not cause. I did further research and found that Lexus had a class action suit for the Lexus RX being sold to consumers with a defective assembly part that caused condensation to the headlight. We have been given the run around and no one has any answers for why we are responsible for this damage. More

I initially walked into just to test drive but I fell in love with my car and took it home same day. The team made everything so easy and everything was done in about 2 hours. Angelina read me well and foun love with my car and took it home same day. The team made everything so easy and everything was done in about 2 hours. Angelina read me well and found the perfect color combo and trim level for my needs. Chanlin and Jake made the buying process seamless and worked with me to get me to the number I wanted. 10/10 recommend!!! More

My experience here was amazing! ! Phi was my sales rep and was extremely honest and helpful and not pushy one bit. Then as we were thinking about buying the car we met Diana the sale ! Phi was my sales rep and was extremely honest and helpful and not pushy one bit. Then as we were thinking about buying the car we met Diana the sales manager and yet again extremely helpful and even was checking in on us because another customer was also looking at the same car and she wanted to make sure we had the opportunity first to buy it since we arrived first and last but not least Jacob with finalizing the purchase. I can’t be more happier with working with these 3 what a great team would 100% recommend them to anyone. More

Alex Hernandez in the service department is amazing! He took care of the issues with my car and kept me up to date throughout the process. He really went above and beyond. They have earned a customer fo He took care of the issues with my car and kept me up to date throughout the process. He really went above and beyond. They have earned a customer for life! Thank you More

This dealership is like visiting an upscale spa/club. Even the waiting area is over the top in amenities. Everyone we met was just first rate. I went to have my 9 month old 2022 RX 350 serviced and I le Even the waiting area is over the top in amenities. Everyone we met was just first rate. I went to have my 9 month old 2022 RX 350 serviced and I left with a 2022 NX350......now that's what I call good service and salesmanship. I can't say enough good things about Lexus of Winter Park Dealership. More

Steer clear of Lexus of Winter park if you are in Central Florida. I bought my first Lexus from a different dealer and they were outstanding at all aspects both pre and post sale. When I upgraded from my sed Florida. I bought my first Lexus from a different dealer and they were outstanding at all aspects both pre and post sale. When I upgraded from my sedan to my SUV, I made the mistake of purchasing from Lexus Winter Park. Each time I have service, the Winter Park location gives hassles about courtesy cars. Always left a bad taste since Melbourne provides courtesy cars every time happily. Fast forward to today and I’m here at Winter Park for my regular service. I didn’t ask for a courtesy car to avoid the recurring headache with that aspect. I do have a document with me that I need notarized, and it’s a car dealership, so there are numerous notaries on site. I took a walk to the sales department and inquired if it was possible to have their notary help me. You’d think I asked for them to build a nuclear missile because they just couldn’t believe I would have the gall to ask. Took 15 minutes for someone to come tell me “we just won’t do that for you”. I explained that I purchased a $60,000 vehicle here and it would seem that perhaps they were being short sighted. I asked to speak to the dealership manager who came out guns blazing that they DO have notaries on sight, but they simply will not even consider doing a courtesy for a customer. He also said just go somewhere else. I told him I definitely would including for any future auto purchase because it is ridiculous they have no customers in the showroom, but somehow, they cannot find courtesy to help a customer that patronized their business. Long and short, this is the worst managed dealership In Central Florida. If you are looking to just hand over money to a dealer that does not care and never will…buy here. If you are looking for a dealership that cares about you after the sale, go somewhere else cause these yokels don’t care past their commission check. More