
Lexus of Winter Park
Winter Park, FL
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1,362 Reviews of Lexus of Winter Park
*********OUTSTANDING EXPERIENCE !!!!! ********** I would like to share my experience for those who are in a search of a new vehicle . A friend of mine told me about Lexus of Orlando and what a great I would like to share my experience for those who are in a search of a new vehicle . A friend of mine told me about Lexus of Orlando and what a great experience she had. Well, I had experienced different dealers before and I was not sure if I wanted to try that again. After going thru a lot of car problems , I decided it to give it a shot, I don't regret it. It was the best decision that I've made in a while. I walked into the dealer they gave me a friendly welcome ( I thought I was at the Ritz Carlton ) Jaime came up to me and asked me how could he assist me? I told him what I needed it . He walked me thru the different units in the lot . After we found the car, he introduce me to Rob King . After letting Rob know my budget, he automatically said that they could make it in the vehicle that I have chosen with Jaime. Soon enough we started working the number first round and we had a deal. Rob came back from the sales desk with numbers that were matching my expectations. After I signed with Rob, he introduce me to Vaneet (what a Gentlemen) he was the one that sent me the first structure that I could not say no. Last but not least , Daniel Drew (F&I) explained to me all options that I could add to my CPO unit, but with no pressure. Overall, I'm very pleased with they're treatment and I will definitely recommend you to give them the opportunity to earn your business. Thanks for Reading Neil More
First time Lexus buyer I have purchased many cars over the years and this was by far the most pleasant car buying experience ever. Lee was so knowledgable and professional I have purchased many cars over the years and this was by far the most pleasant car buying experience ever. Lee was so knowledgable and professional and Rob the sales manager was so awesome also. Our experience was so great that we didn't even look at any other makes or models. It was so nice to not have the "good old fashioned seedy car sale transaction". this dealer and their employees are a class act from beginning to end. I would highly recommend this dealership and sales team to anyone looking for a new car. At Lexus orlando you definitely get what you pay for:) Thank You More
I recently bought a 2014 IS 350F from Lexus Of Orlando. I must say I was impressed by the quality of service pre-sale and post-sale. I think it is the first time, I received phone calls after buying a car an must say I was impressed by the quality of service pre-sale and post-sale. I think it is the first time, I received phone calls after buying a car anywhere. Lee was really good and knew everything about the car, performance, and technical details. This is the first time for me buying what they call a Luxury car, and must say that hope it is not the last. Thank you. More
I purchased my brand new, new to the market, Lexus HS 250h from Lexus of Orlando 4 and a half years ago and have had the pleasure, since then to work with Steve Persaud as my Service Advisor. With absolu 250h from Lexus of Orlando 4 and a half years ago and have had the pleasure, since then to work with Steve Persaud as my Service Advisor. With absolutely no exaggeration, I would recommend Steve and Lexus of Orlando to anyone and have done so on many occasions. He is professional, knowledgeable, accommodating, and a genuinely nice person. Anytime I mention getting my car serviced at the dealership, I almost always get the "you're silly for paying so much" look followed by an eye roll. I've never once felt that I did not pay for exactly what I received, both in value and service. I have experienced the nightmarish dealership experience that most associate with service at other Lexus dealerships and have gone running back to Lexus of Orlando every time. Steve actually advises me when I come in as to what my car needs and will need in the future, rather than handing me a quote and having me sign on a line. If it isn't necessary, I'm not charged for it or suckered into it, I'm not "upsold" or ever even unsure of the condition of my car when leaving. I really do recommend Steve and Lexus of Orlando as a whole. I've been to the others and there is a clear difference! More
Jorge Laucirica was the perfect sales person for me! He was gracious and knowledgeable making the transition of buying our first Lexus a enjoyable experience! was gracious and knowledgeable making the transition of buying our first Lexus a enjoyable experience! More
This was my first visit to Lexus of Orlando since I am a first time Lexus owner. I must say that I was VERY impressed with this facility and the customer service provided by Mr. Lawrence Ellis. I was blow first time Lexus owner. I must say that I was VERY impressed with this facility and the customer service provided by Mr. Lawrence Ellis. I was blown away by the outstanding customer service he provided. I was given a tour of the facility, and walked to a quiet work area where I utilized my laptop during the service request. I left feeling like this service department went above and beyond to make me a happy customer. I am even more convinced now that I will be a lifetime Lexus customer! More
I had the pleasure of meeting Victor Oquendo in December 2013 when I had to take my Lexus Rx350 for a minor problem at Lexus of Orlando. The turn around time for fixing my vehicle was excellent. He guarante 2013 when I had to take my Lexus Rx350 for a minor problem at Lexus of Orlando. The turn around time for fixing my vehicle was excellent. He guaranteed a full inspection of the vehicle was done and that I will not have that problem again. With such confidence I left feeling really satisfied and to date had none. Took my vehicle in for service 3/24/2014 and as usual Victor was informative, very professional, friendly and great customer service etiquette. I am happy to be a part of the Lexus of Orlando family, the overall experience was great and wouldn't hesitate to recommend this company. Did I mentioned how comfortable the waiting area is with all the little amenities...... Thanks again Victor and to Lexus of Orlando...Great job!!!! More
I took my 2013 Lexus RX350 to Lexus of Orlando to have it service, the service advisor I worked with is Mr. Wayne Kerr, he treated me with the utmost respect, he was very informative and he demonstrated a lo service, the service advisor I worked with is Mr. Wayne Kerr, he treated me with the utmost respect, he was very informative and he demonstrated a lot of professional attitude. I decided to wait for the vehicle and he took me to the waiting area and explained to feel relaxed and comfortable as I'm now apart of the Lexus family. Periodically, when he comes to the waiting area to other customers, he would take a moment and give me an update and the upcoming time on my car, I appreciated that so much because it proves he didn't forget me, the concern and sincerity of a true professional. I will return and I'm not afraid to tell my friends of the service I did received and to encourage them to seek for Mr. Wayne Kerr. Thanks again for great customer service, the quality of work, the friendliness, overall experience was the best, and I'll see you in future. Ena McFarlane, Winter Springs, Florida 32708. More
Larry was very helpful and professional. He communicated with me more than most service reps. He made me feel like my vehicle issues was more to him as it was to me. with me more than most service reps. He made me feel like my vehicle issues was more to him as it was to me. More
I enjoy coming to this dealership's service department, the personnel are very friendly and courteous. I will definitely return for service and get my executive car wash, they do a great job. department, the personnel are very friendly and courteous. I will definitely return for service and get my executive car wash, they do a great job. Kevin Sinker is a great asset to the service department, his friendliness and willingness to provide great customer service is outstanding. More